Come ottenere Supporto

Ottenere aiuto direttamente da Samsung in caso di problemi con il televisore.

Ricevere supporto tramite Gestione remota

Impostazioni Supporto Gestione remota Prova ora

Se è necessaria assistenza per un problema al televisore, è possibile usare questa funzione per ricevere da Samsung Electronics una diagnosi da remoto. Impostare la funzione a On. Prima di usare questa funzione, leggere e accettare i termini del contratto di assistenza.

"" Questa opzione richiede una connessione Internet.

Cosa offre il Servizio di assistenza remota?

Il Servizio di assistenza remota Samsung supporta il cliente a livello individuale tramite un tecnico Samsung che remotamente:

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Effettua la diagnosi del televisore

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Regola le impostazioni del televisore per conto del cliente

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Esegue il ripristino del televisore alle impostazioni di fabbrica

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Installa gli aggiornamenti firmware consigliati

Come funziona l'assistenza da remoto?

Èpossibile ricevere l'assistenza per il proprio televisore Samsung da remoto:

1.Chiamare il Contact Centre Samsung e richiedere assistenza remota.

2.Accedere al menu del TV, quindi andare alla sezione Supporto.

3.Selezionare Gestione remota quindi leggere e accettare i termini del contratto di assistenza. Quando viene visualizzata la schermata di immissione del PIN, fornire il PIN al tecnico.

4.L'agente accederà quindi al televisore.

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