To retrieve the correct code:
1From the printer control panel, press 
.
2Press the arrow buttons to scroll to Fax Setup, and then press 
.
3Press the arrow buttons to scroll to Ringing and Answering, and then press 
.
4Press the arrow buttons to scroll to Manual Pickup Code, and then press 
.
5Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax software.
MAKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the fax tab on the Printer Home takes you to our Web site where you can download the software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter) before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
Fax error messages on the printer control panel
Error Message:
Remote Fax Error
What it indicates:
The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors.
Possible solutions:
•Resend the fax. There may have been a problem with the quality of the connection.
•Decrease the transmission speed of your fax modem.
•Register your user information. In some countries, you cannot send a fax without registering your fax name and fax number. Some fax machines also block faxes without sender information.
Troubleshooting
