145 | Lexmark S400 Series manual

MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER

For Windows users

1Obtain the printer IP address by printing a network setup page.

2Click , or click Start and then click Run.

3In the Start Search or Run box, type cmd.

4Press Enter, or click OK.

The Command Prompt window opens.

5Type ping followed by a space and the IP address of the printer. For example: ping 192.168.1.100

6Press Enter.

7If the printer responds, you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer.

If the printer does not respond, then “Request timed out” displays.

•Your computer might not be connected to the network.

•You may need to change the settings of your printer. Run the Wireless Setup Utility again.

For Macintosh users

1Obtain the printer IP address by printing a network setup page. In the TCP/IP section, look for Address.

2From the Finder desktop, choose Go > Utilities.

3Double-clickNetwork Utility.

4Click the Ping tab.

5Type the IP address of the printer in the network address field. For example:

10.168.1.101

6Click Ping.

7If the printer responds, you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer.

If the printer does not respond, then nothing is displayed.

•Your computer might not be connected to the network. You can use Network Diagnostics to help resolve the problem.

•You may need to change the settings of your printer. Run the Wireless Setup Assistant again.

CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN

If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings may have changed include your having manually changed your WEP or WPA keys, channel, or other network settings; or the access point having been reset to factory defaults.

Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring the printer for wireless access.

Troubleshooting

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Lexmark S400 Series manual 145, Make Sure Your Computer can Communicate with the Printer

Contents

April Lexmark S400 Series Users Guide Contents Scanning CopyingFaxing 110 Networking113 152 Safety inform ation Thank you for choosing this printer Abo ut yo ur prin terMinimizing your printers environmental impact Recycling Finding information about the printer US, call us at Use Understanding the parts of the printer EXT Orde rin g and replac in g supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Recycling Lexmark products Ordering paper and other supplies Using the printer control panel Using the printer control panel buttons and menus Redial/Pause Dialtone Keypad Changing temporary settings into new default settings To change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Saving energy with Eco-Mode Using the printer control panel menus Resetting to factory settings Using the Windows printer software Using th e printe r so f t w areSoftware installed during printer installation Minimum system requirements Abbyy Sprint OCR Printer software Printer software Using the Macintosh printer softwareSoftware resident in the Macintosh OS For Windows users Finding and installing optional softwareFor Macintosh users Select Printer Home Checking for software updates Reinstalling the printer softwareEnabling automatic software updates Uninstalling the printer software Using the World Wide Web Installing the printer software Loading paper Load in g pape r a nd ori gi nal do cu ments Make sure that Paper and specialty media guidelines Loading paper and original documents Saving paper default settings Loading original documents into the ADF Loading original documents on the scanner glass Tips for printing Prin tingPrinting basic documents Printing a document Printing pages in reverse order Collating printed copies Printing multiple pages on one sheet If the printer is using a USB connection Printing envelopes Printing specialty documentsPrinting labels Tips on loading label sheets Printing on custom-size paper Select Use custom page size Printing on both sides of the paper duplexing manually For Macintosh users Working with photos Using a memory card or flash drive with the printer Supported memory cards and file types Printing photos using the printer control panel For Macintosh users For Windows users Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security level Managing print jobs Setting your printer as the default printer Changing the printing mode for a single print job Changing the printing modeFor Windows users Click Print & Fax Resuming print jobs Pausing print jobsFor Macintosh users Select Automatic, Quick Print, Normal, or Best Canceling print jobs Tips for copying Cop yingMaking copies Copying photos Enlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Repeating an image on one Collating copies using the printer control panel Making a duplex copy manually Copying multiple pages on one sheet Canceling copy jobs Tips for scanning Scan ningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Click Preview/Edit Using the printer software Scanning documents into an editing application Scanning directly to e-mail using the printer softwareClick Document For Macintosh users Why am I being asked for a PIN? Scanning FAQWhat is an application list, and how do I update it? How can I improve the quality of a scan? Canceling scan jobs Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup Faxing Connected to different wall jacks Connected to the same telephone wall jack Tips for this setup Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack EXT Line Connecting the printer to a wall jack in Germany Setting the fax footer Setting the fax headerEntering your user information Configuring fax settings using the fax software Configuring the fax settingsUsing the Fax Setup Wizard in Windows Using the Fax Setup Utility in Macintosh You can Configuring fax settings using the printer control panel Creating a contact list Creating a contact list using the fax softwareClick Select from phonebook Creating a contact list using the printer control panel Sending faxes Sending faxes using the printer control panelTips for sending faxes Tip Receiving faxes Sending faxes using the computerTips for receiving faxes Receiving faxes automatically Receiving a fax manually Faxing FAQTips What is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? How many rings should I set? When do I need to set Auto Answer to On?How do I set the distinctive ring for the printer? Adjusting the dialing volume How do I adjust the speaker volume on the printer?Adjusting the ringer volume How can I check the dial tone? How do I change the resolution of the documents that I fax? What settings work best with digital voice mail?How do I send a fax at a scheduled time? How do I know that the fax was sent successfully? How do I send a fax using a phone calling card?How do I view the fax history of the printer? Press Dialtone Can I block faxes? How do I forward a fax? Can I retrieve failed faxes? Wireless network compatibility Installing the printer on a wireless networkNetwo rking Supported network security options Printing a network setup Installing the printer on other computers Installing the printer on a wireless network Special wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightAdding the printer to your wireless network Before you begin Select Other Wireless Network, and then click Continue Changing wireless settings after installationAssigning a static IP address Click Unlisted Network Creating an ad hoc wireless network Advanced wireless setupWindows Vista or later Windows XP Windows Select View Available Wireless NetworksMac OS X version Mac OS X version 10.4 and earlier Click Wireless setup utility link Adding a printer to an existing ad hoc wireless network Using the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Double-clickLexmark Setup Assistant Sharing a printer in a Windows environment If the printer is currently set up for wirelessMac OS X version Mac OS X version 10.4 or earlier Click Properties or Printer properties Sharing a printer in a Macintosh environmentFrom the menu bar, click Help  System Preferences Help What is Wi-Fi Protected Setup? Networking FAQWhere do I find my WEP key or WPA passphrase? What is an SSID? What is a network? Where do I find my SSID?How are home networks configured? Wireless network examples Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet access101 How do I attach the installation cable? Why do I need an installation cable?102 103 How are infrastructure and ad hoc networks different? How can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer 104 105 Arrange the Network to Reduce Signal AbsorptionRemove Sources of Interference For Macintosh users with an AirPort base station For Macintosh users with a wireless access point106 How do I find the MAC address? What is a MAC address?107 What is TCP/IP? What is an IP address?How do I locate IP addresses? 108 How to locate a printer IP address What is a key index?How are IP addresses assigned? 109 Maintaining ink cartridges Main taining the prin t erChecking ink levels Aligning the printhead 111 Cleaning the printhead nozzles Cleaning the scanner glass Cleaning the exterior of the printer112 If Troubleshooting does not solve your problem Using the Service Center to solve printer problemsSetup troubleshooting Troublesho oting Change the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display 114 Remove and Reinsert the Printhead 115 Reconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages 116 Printer is printing blank pages Remove and Reinstall the Printer Software117 Cannot delete documents from the print queue Printer is busy or does not respondCannot print through USB 118 Make Sure the USB Port is Enabled in Windows Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper support Paper or specialty media misfeeds Paper jam in the ADF selected models only120 Check Paper Condition Check Minimum Print Settings Print troubleshootingSelect the Borderless Print Feature Poor quality at the edges Streaks or lines on printed image Computer slows down when printingPrint speed is slow 122 Copier or scanner does not respond Copy and scan troubleshootingScanner unit does not close Poor copy or scanned image quality Scan was not successful Partial copies or scans of documents or photosScanning takes too long or freezes the computer Cannot scan to a computer over a network Fax troubleshooting checklist Fax troubleshooting125 Cannot send faxes Enable Error Correction126 Decrease the Transmission Speed of the FAX Modem Make Sure That the Dial Prefix Setting is Correct Enable Automatic FAX Conversion127 128 Cannot receive faxes Make Sure the FAX Software is Installed Fax error messages on the printer control panelCannot run the fax software 129 130 131 Memory card troubleshooting Nothing happens when a memory card is inserted Memory card troubleshooting checklistCannot print documents from a memory card or flash drive 132 Wireless troubleshooting checklist Wireless troubleshooting133 Cannot print over wireless network Resetting the wireless settings to factory defaultsTurn the Wireless Access Point OFF and then Back on 134 Move Your Access Point Away from Other Electronic Devices Make Sure Demo Mode is Turned OFFCheck the Wireless Signal Quality 135 136 Check Your Advanced Security Settings 137 For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station Mac OS X version 10.4 and earlier 138 Continue button is unavailable TRY Running the Installer Again Wi-Fi indicator light is not litCheck Power Cannot print and there is a firewall on the computer Enable the Printer Allow the Wireless Installation to CompleteSelect the Wireless Printer Select the Wireless Port If you are using WEP security Wi-Fi indicator light is still orangeIf you are using WPA security 141 Move Your Access Point to Minimize Interference Make Sure the Access Point is on142 Check MAC Address 143 Ping the Access Point to Make Sure the Network is Working Double-clickNetwork Utility 144 145 Configure the Printer for Wireless Access AgainMake Sure Your Computer can Communicate with the Printer 146 Wireless print server not installed Make Sure the Wireless Port is Selected How to locate a printer IP address147 148 Change the Channel the Wireless Router Uses Resolving intermittent wireless communications issues149 Eliminate Sources of Interference Check for Known Issues with the Wireless Router Configure the Wireless Router with a Unique Ssid150 Assign Static IP Addresses to ALL Devices in the Network 151 Check for Wireless Adapter UpdatesChange ALL Network Devices to the Same Type Purchase a NEW Router Edition notice Product information152 Lexmark International, Inc. All rights reserved Licensing notices Trademarks153 Noise emission levels Hinweis zum GS-Zeichen154 Battery notice Temperature information155 156 Power consumption 157 Lexmark Software Limited Warranty and License Agreements 158 159 160 European Community EC directives conformity Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRegulatory notices for telecommunication terminal equipment 161 162 South Africa telecommunications notice Utilisation de ce produit en Suisse Using this product in Switzerland163 Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiation Taiwan NCC RF notice statement Industry Canada Canada165 Industry Canada Canada 166 Suomi 167 168 Index 169 170 Dpof 171 172 Ssid 173 VPN 174