MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER
For Windows users
1Obtain the printer IP address by printing a network setup page.
2Click , or click Start and then click Run.
3In the Start Search or Run box, type cmd.
4Press Enter, or click OK.
The Command Prompt window opens.
5Type ping followed by a space and the IP address of the printer. For example: ping 192.168.1.100
6Press Enter.
7If the printer responds, you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer.
If the printer does not respond, then “Request timed out” displays.
•Your computer might not be connected to the network.
•You may need to change the settings of your printer. Run the Wireless Setup Utility again.
For Macintosh users
1Obtain the printer IP address by printing a network setup page. In the TCP/IP section, look for Address.
2From the Finder desktop, choose Go > Utilities.
3Double-click Network Utility.
4Click the Ping tab.
5Type the IP address of the printer in the network address field. For example:
10.168.1.101
6Click Ping.
7If the printer responds, you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer.
If the printer does not respond, then nothing is displayed.
•Your computer might not be connected to the network. You can use Network Diagnostics to help resolve the problem.
•You may need to change the settings of your printer. Run the Wireless Setup Assistant again.
CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings may have changed include your having manually changed your WEP or WPA keys, channel, or other network settings; or the access point having been reset to factory defaults.
Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring the printer for wireless access.
Troubleshooting