Jams and misfeeds troubleshooting, 119 | Lexmark S400 Series

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK. The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 119

•“Paper jam in the paper support” on page 119

•“Paper jam in the ADF (selected models only)” on page 120

•“Paper or specialty media misfeeds” on page 120

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Press to turn off the printer.

2Check the paper tray or lift the scanner unit to check for jammed paper.

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3Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it.

4 Press to turn the printer back on.

Paper jam in the paper support

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

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Lexmark S400 Series manual Jams and misfeeds troubleshooting, Paper jam in the printer, Paper jam in the paper support, 119

Contents

April Lexmark S400 Series Users Guide Contents Faxing CopyingScanning 152 Networking110 113 Safety inform ation Minimizing your printers environmental impact Abo ut yo ur prin terThank you for choosing this printer Recycling Finding information about the printer US, call us at Use Understanding the parts of the printer EXT Ordering ink cartridges Using genuine Lexmark ink cartridgesOrde rin g and replac in g supplies Replacing ink cartridges Recycling Lexmark products Ordering paper and other supplies Using the printer control panel Using the printer control panel buttons and menus Redial/Pause Dialtone Keypad Changing temporary settings into new default settings Saving energy with Eco-Mode Changing the Power Saver timeoutTo change the temporary settings into new default settings To disable the settings timeout feature Using the printer control panel menus Resetting to factory settings Minimum system requirements Using th e printe r so f t w areUsing the Windows printer software Software installed during printer installation Abbyy Sprint OCR Printer software Software resident in the Macintosh OS Using the Macintosh printer softwarePrinter software Select Printer Home Finding and installing optional softwareFor Windows users For Macintosh users Uninstalling the printer software Reinstalling the printer softwareChecking for software updates Enabling automatic software updates Using the World Wide Web Installing the printer software Loading paper Load in g pape r a nd ori gi nal do cu ments Make sure that Paper and specialty media guidelines Loading paper and original documents Saving paper default settings Loading original documents into the ADF Loading original documents on the scanner glass Printing a document Prin tingTips for printing Printing basic documents Printing pages in reverse order Collating printed copies Printing multiple pages on one sheet If the printer is using a USB connection Printing labels Printing specialty documentsPrinting envelopes Tips on loading label sheets Printing on custom-size paper Select Use custom page size Printing on both sides of the paper duplexing manually For Macintosh users Working with photos Using a memory card or flash drive with the printer Supported memory cards and file types Printing photos using the printer control panel For Macintosh users For Windows users Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security level Managing print jobs Setting your printer as the default printer Click Print & Fax Changing the printing modeChanging the printing mode for a single print job For Windows users Select Automatic, Quick Print, Normal, or Best Pausing print jobsResuming print jobs For Macintosh users Canceling print jobs Copying photos Cop yingTips for copying Making copies Making a copy lighter or darker Adjusting copy qualityEnlarging or reducing images Repeating an image on one Collating copies using the printer control panel Making a duplex copy manually Copying multiple pages on one sheet Canceling copy jobs Scanning to a local or network computer Scan ningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Click Preview/Edit Using the printer software Click Document Scanning directly to e-mail using the printer softwareScanning documents into an editing application For Macintosh users How can I improve the quality of a scan? Scanning FAQWhy am I being asked for a PIN? What is an application list, and how do I update it? Canceling scan jobs Faxing Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Tips for this setup Connected to different wall jacks Connected to the same telephone wall jack Tips for this setup Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack EXT Line Connecting the printer to a wall jack in Germany Entering your user information Setting the fax headerSetting the fax footer Using the Fax Setup Utility in Macintosh Configuring the fax settingsConfiguring fax settings using the fax software Using the Fax Setup Wizard in Windows You can Configuring fax settings using the printer control panel Click Select from phonebook Creating a contact list using the fax softwareCreating a contact list Creating a contact list using the printer control panel Tip Sending faxes using the printer control panelSending faxes Tips for sending faxes Receiving faxes automatically Sending faxes using the computerReceiving faxes Tips for receiving faxes Tips Faxing FAQReceiving a fax manually What is my dialing prefix? What is a splitter and what type of splitter should I use?What is my fax number? How do I set the distinctive ring for the printer? When do I need to set Auto Answer to On?How many rings should I set? How can I check the dial tone? How do I adjust the speaker volume on the printer?Adjusting the dialing volume Adjusting the ringer volume How do I send a fax at a scheduled time? What settings work best with digital voice mail?How do I change the resolution of the documents that I fax? Press Dialtone How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? How do I view the fax history of the printer? Can I block faxes? How do I forward a fax? Can I retrieve failed faxes? Supported network security options Installing the printer on a wireless networkWireless network compatibility Netwo rking Printing a network setup Installing the printer on other computers Installing the printer on a wireless network Before you begin Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Adding the printer to your wireless network Click Unlisted Network Changing wireless settings after installationSelect Other Wireless Network, and then click Continue Assigning a static IP address Windows Vista or later Advanced wireless setupCreating an ad hoc wireless network Windows XP Mac OS X version 10.4 and earlier Select View Available Wireless NetworksWindows Mac OS X version Click Wireless setup utility link Adding a printer to an existing ad hoc wireless network Double-clickLexmark Setup Assistant Switching between USB and wireless connections Windows onlyUsing the printer wirelessly Using the printer locally USB Mac OS X version 10.4 or earlier If the printer is currently set up for wirelessSharing a printer in a Windows environment Mac OS X version From the menu bar, click Help  System Preferences Help Sharing a printer in a Macintosh environmentClick Properties or Printer properties What is an SSID? Networking FAQWhat is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? Wireless network examples Where do I find my SSID?What is a network? How are home networks configured? 101 Scenario 2 Wireless network with Internet accessScenario 3 Wireless network with no Internet access 102 Why do I need an installation cable?How do I attach the installation cable? 103 How are infrastructure and ad hoc networks different? 104 Finding the signal strengthHow can I improve wireless signal strength? Remove Obstacles Between the Access Point and the Printer Remove Sources of Interference Arrange the Network to Reduce Signal Absorption105 106 For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station 107 What is a MAC address?How do I find the MAC address? 108 What is an IP address?What is TCP/IP? How do I locate IP addresses? 109 What is a key index?How to locate a printer IP address How are IP addresses assigned? Aligning the printhead Main taining the prin t erMaintaining ink cartridges Checking ink levels 111 Cleaning the printhead nozzles 112 Cleaning the exterior of the printerCleaning the scanner glass Troublesho oting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshooting 114 Printhead errorsChange the Language Using the Printer Menus Incorrect language appears on the display Remove and Reinsert the Printhead 115 116 Software did not installReconnect the Printer Power Supply Print job does not print or is missing pages 117 Remove and Reinstall the Printer SoftwarePrinter is printing blank pages 118 Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USB Paper jam in the paper support Jams and misfeeds troubleshootingMake Sure the USB Port is Enabled in Windows Paper jam in the printer Check Paper Condition Paper jam in the ADF selected models onlyPaper or specialty media misfeeds 120 Poor quality at the edges Print troubleshootingCheck Minimum Print Settings Select the Borderless Print Feature 122 Computer slows down when printingStreaks or lines on printed image Print speed is slow Poor copy or scanned image quality Copy and scan troubleshootingCopier or scanner does not respond Scanner unit does not close Cannot scan to a computer over a network Partial copies or scans of documents or photosScan was not successful Scanning takes too long or freezes the computer 125 Fax troubleshootingFax troubleshooting checklist Decrease the Transmission Speed of the FAX Modem Enable Error CorrectionCannot send faxes 126 127 Enable Automatic FAX ConversionMake Sure That the Dial Prefix Setting is Correct 128 Cannot receive faxes 129 Fax error messages on the printer control panelMake Sure the FAX Software is Installed Cannot run the fax software 130 131 Memory card troubleshooting 132 Memory card troubleshooting checklistNothing happens when a memory card is inserted Cannot print documents from a memory card or flash drive 133 Wireless troubleshootingWireless troubleshooting checklist 134 Resetting the wireless settings to factory defaultsCannot print over wireless network Turn the Wireless Access Point OFF and then Back on 135 Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check the Wireless Signal Quality 136 Check Your Advanced Security Settings Mac OS X version 10.4 and earlier For Macintosh users with a wireless access point137 For Macintosh users with an AirPort base station 138 Continue button is unavailable Cannot print and there is a firewall on the computer Wi-Fi indicator light is not litTRY Running the Installer Again Check Power Select the Wireless Port Allow the Wireless Installation to CompleteEnable the Printer Select the Wireless Printer 141 Wi-Fi indicator light is still orangeIf you are using WEP security If you are using WPA security Check MAC Address Make Sure the Access Point is onMove Your Access Point to Minimize Interference 142 143 Ping the Access Point to Make Sure the Network is Working Double-clickNetwork Utility 144 Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access Again145 146 Wireless print server not installed 147 How to locate a printer IP addressMake Sure the Wireless Port is Selected 148 Eliminate Sources of Interference Resolving intermittent wireless communications issuesChange the Channel the Wireless Router Uses 149 Assign Static IP Addresses to ALL Devices in the Network Configure the Wireless Router with a Unique SsidCheck for Known Issues with the Wireless Router 150 Purchase a NEW Router Check for Wireless Adapter Updates151 Change ALL Network Devices to the Same Type Lexmark International, Inc. All rights reserved Product informationEdition notice 152 153 TrademarksLicensing notices 154 Hinweis zum GS-ZeichenNoise emission levels 155 Temperature informationBattery notice 156 Power consumption 157 Lexmark Software Limited Warranty and License Agreements 158 159 160 European Community EC directives conformity 161 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment 162 South Africa telecommunications notice 163 Using this product in SwitzerlandUtilisation de ce produit en Suisse Exposure to radio frequency radiation Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Industry Canada Canada Industry Canada CanadaTaiwan NCC RF notice statement 165 166 Suomi 167 168 Index 169 170 Dpof 171 172 Ssid 173 VPN 174