Printer is busy or does not respond, 118 | Lexmark S400 Series

5Press the arrow buttons to scroll to Deep Clean Printhead, and then press . A cleaning page prints.

6Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE

If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the printer.

If the printer will not come out of Power Saver mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer, and then unplug the power cord from the wall outlet.

2Gently remove the power supply from the printer, and then reinsert it.

3Plug the power cord into the wall outlet, and then turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

Troubleshooting

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Lexmark S400 Series manual Printer is busy or does not respond, Cannot delete documents from the print queue, 118

Contents

Lexmark S400 Series Users Guide April Contents Scanning CopyingFaxing 113 Networking110 152 Safety inform ation Thank you for choosing this printer Abo ut yo ur prin terMinimizing your printers environmental impact Finding information about the printer Recycling US, call us at Understanding the parts of the printer Use EXT Orde rin g and replac in g supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark products Using the printer control panel buttons and menus Using the printer control panel Redial/Pause Dialtone Changing temporary settings into new default settings Keypad To disable the settings timeout feature Changing the Power Saver timeoutTo change the temporary settings into new default settings Saving energy with Eco-Mode Resetting to factory settings Using the printer control panel menus Software installed during printer installation Using th e printe r so f t w areUsing the Windows printer software Minimum system requirements Printer software Abbyy Sprint OCR Printer software Using the Macintosh printer softwareSoftware resident in the Macintosh OS For Macintosh users Finding and installing optional softwareFor Windows users Select Printer Home Enabling automatic software updates Reinstalling the printer softwareChecking for software updates Uninstalling the printer software Installing the printer software Using the World Wide Web Load in g pape r a nd ori gi nal do cu ments Loading paper Paper and specialty media guidelines Make sure that Loading paper and original documents Saving paper default settings Loading original documents on the scanner glass Loading original documents into the ADF Printing basic documents Prin tingTips for printing Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one sheet If the printer is using a USB connection Printing envelopes Printing specialty documentsPrinting labels Printing on custom-size paper Tips on loading label sheets Printing on both sides of the paper duplexing manually Select Use custom page size For Macintosh users Using a memory card or flash drive with the printer Working with photos Printing photos using the printer control panel Supported memory cards and file types For Windows users For Macintosh users Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settings Printing photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled device Setting your printer as the default printer Managing print jobs For Windows users Changing the printing modeChanging the printing mode for a single print job Click Print & Fax For Macintosh users Pausing print jobsResuming print jobs Select Automatic, Quick Print, Normal, or Best Canceling print jobs Making copies Cop yingTips for copying Copying photos Enlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on one Copying multiple pages on one sheet Making a duplex copy manually Canceling copy jobs Tips for scanning Scan ningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software Click Preview/Edit Scanning documents into an editing application Scanning directly to e-mail using the printer softwareClick Document For Macintosh users What is an application list, and how do I update it? Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan? Canceling scan jobs Tips for this setup Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Faxing Connected to the same telephone wall jack Connected to different wall jacks Tips for this setup Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack EXT Line Connecting the printer to a wall jack in Germany Setting the fax footer Setting the fax headerEntering your user information Using the Fax Setup Wizard in Windows Configuring the fax settingsConfiguring fax settings using the fax software Using the Fax Setup Utility in Macintosh Configuring fax settings using the printer control panel You can Creating a contact list Creating a contact list using the fax softwareClick Select from phonebook Creating a contact list using the printer control panel Tips for sending faxes Sending faxes using the printer control panelSending faxes Tip Tips for receiving faxes Sending faxes using the computerReceiving faxes Receiving faxes automatically Receiving a fax manually Faxing FAQTips What is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? How many rings should I set? When do I need to set Auto Answer to On?How do I set the distinctive ring for the printer? Adjusting the ringer volume How do I adjust the speaker volume on the printer?Adjusting the dialing volume How can I check the dial tone? How do I change the resolution of the documents that I fax? What settings work best with digital voice mail?How do I send a fax at a scheduled time? How do I view the fax history of the printer? How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? Press Dialtone How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Netwo rking Installing the printer on a wireless networkWireless network compatibility Supported network security options Printing a network setup Installing the printer on a wireless network Installing the printer on other computers Adding the printer to your wireless network Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Before you begin Assigning a static IP address Changing wireless settings after installationSelect Other Wireless Network, and then click Continue Click Unlisted Network Creating an ad hoc wireless network Advanced wireless setupWindows Vista or later Windows XP Mac OS X version Select View Available Wireless NetworksWindows Mac OS X version 10.4 and earlier Adding a printer to an existing ad hoc wireless network Click Wireless setup utility link Using the printer locally USB Switching between USB and wireless connections Windows onlyUsing the printer wirelessly Double-clickLexmark Setup Assistant Mac OS X version If the printer is currently set up for wirelessSharing a printer in a Windows environment Mac OS X version 10.4 or earlier Click Properties or Printer properties Sharing a printer in a Macintosh environmentFrom the menu bar, click Help  System Preferences Help Where do I find my WEP key or WPA passphrase? Networking FAQWhat is Wi-Fi Protected Setup? What is an SSID? How are home networks configured? Where do I find my SSID?What is a network? Wireless network examples Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet access101 How do I attach the installation cable? Why do I need an installation cable?102 How are infrastructure and ad hoc networks different? 103 Remove Obstacles Between the Access Point and the Printer Finding the signal strengthHow can I improve wireless signal strength? 104 105 Arrange the Network to Reduce Signal AbsorptionRemove Sources of Interference For Macintosh users with an AirPort base station For Macintosh users with a wireless access point106 How do I find the MAC address? What is a MAC address?107 How do I locate IP addresses? What is an IP address?What is TCP/IP? 108 How are IP addresses assigned? What is a key index?How to locate a printer IP address 109 Checking ink levels Main taining the prin t erMaintaining ink cartridges Aligning the printhead Cleaning the printhead nozzles 111 Cleaning the scanner glass Cleaning the exterior of the printer112 Setup troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Troublesho oting Incorrect language appears on the display Printhead errorsChange the Language Using the Printer Menus 114 115 Remove and Reinsert the Printhead Print job does not print or is missing pages Software did not installReconnect the Printer Power Supply 116 Printer is printing blank pages Remove and Reinstall the Printer Software117 Cannot print through USB Printer is busy or does not respondCannot delete documents from the print queue 118 Paper jam in the printer Jams and misfeeds troubleshootingMake Sure the USB Port is Enabled in Windows Paper jam in the paper support 120 Paper jam in the ADF selected models onlyPaper or specialty media misfeeds Check Paper Condition Select the Borderless Print Feature Print troubleshootingCheck Minimum Print Settings Poor quality at the edges Print speed is slow Computer slows down when printingStreaks or lines on printed image 122 Scanner unit does not close Copy and scan troubleshootingCopier or scanner does not respond Poor copy or scanned image quality Scanning takes too long or freezes the computer Partial copies or scans of documents or photosScan was not successful Cannot scan to a computer over a network Fax troubleshooting checklist Fax troubleshooting125 126 Enable Error CorrectionCannot send faxes Decrease the Transmission Speed of the FAX Modem Make Sure That the Dial Prefix Setting is Correct Enable Automatic FAX Conversion127 Cannot receive faxes 128 Cannot run the fax software Fax error messages on the printer control panelMake Sure the FAX Software is Installed 129 130 Memory card troubleshooting 131 Cannot print documents from a memory card or flash drive Memory card troubleshooting checklistNothing happens when a memory card is inserted 132 Wireless troubleshooting checklist Wireless troubleshooting133 Turn the Wireless Access Point OFF and then Back on Resetting the wireless settings to factory defaultsCannot print over wireless network 134 Check the Wireless Signal Quality Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices 135 Check Your Advanced Security Settings 136 For Macintosh users with an AirPort base station For Macintosh users with a wireless access point137 Mac OS X version 10.4 and earlier Continue button is unavailable 138 Check Power Wi-Fi indicator light is not litTRY Running the Installer Again Cannot print and there is a firewall on the computer Select the Wireless Printer Allow the Wireless Installation to CompleteEnable the Printer Select the Wireless Port If you are using WPA security Wi-Fi indicator light is still orangeIf you are using WEP security 141 142 Make Sure the Access Point is onMove Your Access Point to Minimize Interference Check MAC Address Ping the Access Point to Make Sure the Network is Working 143 144 Double-clickNetwork Utility 145 Configure the Printer for Wireless Access AgainMake Sure Your Computer can Communicate with the Printer Wireless print server not installed 146 Make Sure the Wireless Port is Selected How to locate a printer IP address147 148 149 Resolving intermittent wireless communications issuesChange the Channel the Wireless Router Uses Eliminate Sources of Interference 150 Configure the Wireless Router with a Unique SsidCheck for Known Issues with the Wireless Router Assign Static IP Addresses to ALL Devices in the Network Change ALL Network Devices to the Same Type Check for Wireless Adapter Updates151 Purchase a NEW Router 152 Product informationEdition notice Lexmark International, Inc. All rights reserved Licensing notices Trademarks153 Noise emission levels Hinweis zum GS-Zeichen154 Battery notice Temperature information155 Power consumption 156 Lexmark Software Limited Warranty and License Agreements 157 158 159 European Community EC directives conformity 160 Regulatory notices for telecommunication terminal equipment Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 161 South Africa telecommunications notice 162 Utilisation de ce produit en Suisse Using this product in Switzerland163 Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Exposure to radio frequency radiation 165 Industry Canada CanadaTaiwan NCC RF notice statement Industry Canada Canada 166 167 Suomi Index 168 169 170 171 Dpof 172 173 Ssid 174 VPN