Paper jam in the ADF selected models only | Lexmark S400 Series

1Press to turn off the printer.

2Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it.

3Press to turn the printer back on.

Paper jam in the ADF (selected models only)

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Open the ADF door, and then gently pull out the jammed paper.

Note: Be careful not to tear the paper while removing it.

2Close the ADF door.

3Touch DONE or press , depending on your printer model.

4From your computer, resume the print job.

Paper or specialty media misfeeds

These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following:

CHECK PAPER CONDITION

Use only new, unwrinkled paper.

CHECK PAPER LOADING

•Load a smaller amount of paper into the printer.

•Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

•Check the loading instructions for your paper or specialty media.

Troubleshooting

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Lexmark S400 Series Paper jam in the ADF selected models only, Paper or specialty media misfeeds, 120, Check Paper Loading

Contents

Lexmark S400 Series Users Guide April Contents Copying ScanningFaxing Networking 110113 152 Safety inform ation Abo ut yo ur prin ter Thank you for choosing this printerMinimizing your printers environmental impact Finding information about the printer Recycling US, call us at Understanding the parts of the printer Use EXT Using genuine Lexmark ink cartridges Orde rin g and replac in g suppliesOrdering ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark products Using the printer control panel buttons and menus Using the printer control panel Redial/Pause Dialtone Changing temporary settings into new default settings Keypad Changing the Power Saver timeout To change the temporary settings into new default settingsTo disable the settings timeout feature Saving energy with Eco-Mode Resetting to factory settings Using the printer control panel menus Using th e printe r so f t w are Using the Windows printer softwareSoftware installed during printer installation Minimum system requirements Printer software Abbyy Sprint OCR Using the Macintosh printer software Printer softwareSoftware resident in the Macintosh OS Finding and installing optional software For Windows usersFor Macintosh users Select Printer Home Reinstalling the printer software Checking for software updatesEnabling automatic software updates Uninstalling the printer software Installing the printer software Using the World Wide Web Load in g pape r a nd ori gi nal do cu ments Loading paper Paper and specialty media guidelines Make sure that Loading paper and original documents Saving paper default settings Loading original documents on the scanner glass Loading original documents into the ADF Prin ting Tips for printingPrinting basic documents Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one sheet If the printer is using a USB connection Printing specialty documents Printing envelopesPrinting labels Printing on custom-size paper Tips on loading label sheets Printing on both sides of the paper duplexing manually Select Use custom page size For Macintosh users Using a memory card or flash drive with the printer Working with photos Printing photos using the printer control panel Supported memory cards and file types For Windows users For Macintosh users Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settings Printing photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled device Setting your printer as the default printer Managing print jobs Changing the printing mode Changing the printing mode for a single print jobFor Windows users Click Print & Fax Pausing print jobs Resuming print jobsFor Macintosh users Select Automatic, Quick Print, Normal, or Best Canceling print jobs Cop ying Tips for copyingMaking copies Copying photos Adjusting copy quality Enlarging or reducing imagesMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on one Copying multiple pages on one sheet Making a duplex copy manually Canceling copy jobs Scan ning Tips for scanningScanning to a local or network computer Using the printer control panel Scanning to a flash drive or memory cardScanning photos into an editing application Using the printer software Click Preview/Edit Scanning directly to e-mail using the printer software Scanning documents into an editing applicationClick Document For Macintosh users Scanning FAQ Why am I being asked for a PIN?What is an application list, and how do I update it? How can I improve the quality of a scan? Canceling scan jobs Setting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineTips for this setup Faxing Connected to the same telephone wall jack Connected to different wall jacks Tips for this setup Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack EXT Line Connecting the printer to a wall jack in Germany Setting the fax header Setting the fax footerEntering your user information Configuring the fax settings Configuring fax settings using the fax softwareUsing the Fax Setup Wizard in Windows Using the Fax Setup Utility in Macintosh Configuring fax settings using the printer control panel You can Creating a contact list using the fax software Creating a contact listClick Select from phonebook Creating a contact list using the printer control panel Sending faxes using the printer control panel Sending faxesTips for sending faxes Tip Sending faxes using the computer Receiving faxesTips for receiving faxes Receiving faxes automatically Faxing FAQ Receiving a fax manuallyTips What is a splitter and what type of splitter should I use? What is my fax number?What is my dialing prefix? When do I need to set Auto Answer to On? How many rings should I set?How do I set the distinctive ring for the printer? How do I adjust the speaker volume on the printer? Adjusting the dialing volumeAdjusting the ringer volume How can I check the dial tone? What settings work best with digital voice mail? How do I change the resolution of the documents that I fax?How do I send a fax at a scheduled time? How do I send a fax using a phone calling card? How do I know that the fax was sent successfully?How do I view the fax history of the printer? Press Dialtone How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Installing the printer on a wireless network Wireless network compatibilityNetwo rking Supported network security options Printing a network setup Installing the printer on a wireless network Installing the printer on other computers Interpreting the colors of the Wi-Fi indicator light Special wireless installation instructionsAdding the printer to your wireless network Before you begin Changing wireless settings after installation Select Other Wireless Network, and then click ContinueAssigning a static IP address Click Unlisted Network Advanced wireless setup Creating an ad hoc wireless networkWindows Vista or later Windows XP Select View Available Wireless Networks WindowsMac OS X version Mac OS X version 10.4 and earlier Adding a printer to an existing ad hoc wireless network Click Wireless setup utility link Switching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Double-clickLexmark Setup Assistant If the printer is currently set up for wireless Sharing a printer in a Windows environmentMac OS X version Mac OS X version 10.4 or earlier Sharing a printer in a Macintosh environment Click Properties or Printer propertiesFrom the menu bar, click Help  System Preferences Help Networking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network?How are home networks configured? Wireless network examples Scenario 2 Wireless network with Internet access Scenario 3 Wireless network with no Internet access101 Why do I need an installation cable? How do I attach the installation cable?102 How are infrastructure and ad hoc networks different? 103 Finding the signal strength How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer 104 Arrange the Network to Reduce Signal Absorption 105Remove Sources of Interference For Macintosh users with a wireless access point For Macintosh users with an AirPort base station106 What is a MAC address? How do I find the MAC address?107 What is an IP address? What is TCP/IP?How do I locate IP addresses? 108 What is a key index? How to locate a printer IP addressHow are IP addresses assigned? 109 Main taining the prin t er Maintaining ink cartridgesChecking ink levels Aligning the printhead Cleaning the printhead nozzles 111 Cleaning the exterior of the printer Cleaning the scanner glass112 Using the Service Center to solve printer problems If Troubleshooting does not solve your problemSetup troubleshooting Troublesho oting Printhead errors Change the Language Using the Printer MenusIncorrect language appears on the display 114 115 Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power SupplyPrint job does not print or is missing pages 116 Remove and Reinstall the Printer Software Printer is printing blank pages117 Printer is busy or does not respond Cannot delete documents from the print queueCannot print through USB 118 Jams and misfeeds troubleshooting Make Sure the USB Port is Enabled in WindowsPaper jam in the printer Paper jam in the paper support Paper jam in the ADF selected models only Paper or specialty media misfeeds120 Check Paper Condition Print troubleshooting Check Minimum Print SettingsSelect the Borderless Print Feature Poor quality at the edges Computer slows down when printing Streaks or lines on printed imagePrint speed is slow 122 Copy and scan troubleshooting Copier or scanner does not respondScanner unit does not close Poor copy or scanned image quality Partial copies or scans of documents or photos Scan was not successfulScanning takes too long or freezes the computer Cannot scan to a computer over a network Fax troubleshooting Fax troubleshooting checklist125 Enable Error Correction Cannot send faxes126 Decrease the Transmission Speed of the FAX Modem Enable Automatic FAX Conversion Make Sure That the Dial Prefix Setting is Correct127 Cannot receive faxes 128 Fax error messages on the printer control panel Make Sure the FAX Software is InstalledCannot run the fax software 129 130 Memory card troubleshooting 131 Memory card troubleshooting checklist Nothing happens when a memory card is insertedCannot print documents from a memory card or flash drive 132 Wireless troubleshooting Wireless troubleshooting checklist133 Resetting the wireless settings to factory defaults Cannot print over wireless networkTurn the Wireless Access Point OFF and then Back on 134 Make Sure Demo Mode is Turned OFF Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality 135 Check Your Advanced Security Settings 136 For Macintosh users with a wireless access point 137For Macintosh users with an AirPort base station Mac OS X version 10.4 and earlier Continue button is unavailable 138 Wi-Fi indicator light is not lit TRY Running the Installer AgainCheck Power Cannot print and there is a firewall on the computer Allow the Wireless Installation to Complete Enable the PrinterSelect the Wireless Printer Select the Wireless Port Wi-Fi indicator light is still orange If you are using WEP securityIf you are using WPA security 141 Make Sure the Access Point is on Move Your Access Point to Minimize Interference142 Check MAC Address Ping the Access Point to Make Sure the Network is Working 143 144 Double-clickNetwork Utility Configure the Printer for Wireless Access Again 145Make Sure Your Computer can Communicate with the Printer Wireless print server not installed 146 How to locate a printer IP address Make Sure the Wireless Port is Selected147 148 Resolving intermittent wireless communications issues Change the Channel the Wireless Router Uses149 Eliminate Sources of Interference Configure the Wireless Router with a Unique Ssid Check for Known Issues with the Wireless Router150 Assign Static IP Addresses to ALL Devices in the Network Check for Wireless Adapter Updates 151Change ALL Network Devices to the Same Type Purchase a NEW Router Product information Edition notice152 Lexmark International, Inc. All rights reserved Trademarks Licensing notices153 Hinweis zum GS-Zeichen Noise emission levels154 Temperature information Battery notice155 Power consumption 156 Lexmark Software Limited Warranty and License Agreements 157 158 159 European Community EC directives conformity 160 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment 161 South Africa telecommunications notice 162 Using this product in Switzerland Utilisation de ce produit en Suisse163 Regulatory notices for wireless products Verwendung dieses Produkts in der SchweizUso del prodotto in Svizzera Exposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement165 Industry Canada Canada 166 167 Suomi Index 168 169 170 171 Dpof 172 173 Ssid 174 VPN