Troublesho oting, Before you troubleshoot | Lexmark S400 Series

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.

•Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the host computer, print server, or other network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Use the Service Center to locate and solve the problem (Windows only).

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Service Center link.

Method 2

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select Printer Home.

4From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Incorrect language appears on the display” on page 114

•“Printhead errors” on page 114

•“Software did not install” on page 116

Troubleshooting

113

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Lexmark S400 Series manual Troublesho oting, Before you troubleshoot, Using the Service Center to solve printer problems

Contents

April Lexmark S400 Series Users Guide Contents Faxing CopyingScanning 110 Networking113 152 Safety inform ation Minimizing your printers environmental impact Abo ut yo ur prin terThank you for choosing this printer Recycling Finding information about the printer US, call us at Use Understanding the parts of the printer EXT Ordering ink cartridges Using genuine Lexmark ink cartridgesOrde rin g and replac in g supplies Replacing ink cartridges Recycling Lexmark products Ordering paper and other supplies Using the printer control panel Using the printer control panel buttons and menus Redial/Pause Dialtone Keypad Changing temporary settings into new default settings To change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Saving energy with Eco-Mode Using the printer control panel menus Resetting to factory settings Using the Windows printer software Using th e printe r so f t w areSoftware installed during printer installation Minimum system requirements Abbyy Sprint OCR Printer software Software resident in the Macintosh OS Using the Macintosh printer softwarePrinter software For Windows users Finding and installing optional softwareFor Macintosh users Select Printer Home Checking for software updates Reinstalling the printer softwareEnabling automatic software updates Uninstalling the printer software Using the World Wide Web Installing the printer software Loading paper Load in g pape r a nd ori gi nal do cu ments Make sure that Paper and specialty media guidelines Loading paper and original documents Saving paper default settings Loading original documents into the ADF Loading original documents on the scanner glass Tips for printing Prin tingPrinting basic documents Printing a document Printing pages in reverse order Collating printed copies Printing multiple pages on one sheet If the printer is using a USB connection Printing labels Printing specialty documentsPrinting envelopes Tips on loading label sheets Printing on custom-size paper Select Use custom page size Printing on both sides of the paper duplexing manually For Macintosh users Working with photos Using a memory card or flash drive with the printer Supported memory cards and file types Printing photos using the printer control panel For Macintosh users For Windows users Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security level Managing print jobs Setting your printer as the default printer Changing the printing mode for a single print job Changing the printing modeFor Windows users Click Print & Fax Resuming print jobs Pausing print jobsFor Macintosh users Select Automatic, Quick Print, Normal, or Best Canceling print jobs Tips for copying Cop yingMaking copies Copying photos Making a copy lighter or darker Adjusting copy qualityEnlarging or reducing images Repeating an image on one Collating copies using the printer control panel Making a duplex copy manually Copying multiple pages on one sheet Canceling copy jobs Scanning to a local or network computer Scan ningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Click Preview/Edit Using the printer software Click Document Scanning directly to e-mail using the printer softwareScanning documents into an editing application For Macintosh users Why am I being asked for a PIN? Scanning FAQWhat is an application list, and how do I update it? How can I improve the quality of a scan? Canceling scan jobs Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup Faxing Connected to different wall jacks Connected to the same telephone wall jack Tips for this setup Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack EXT Line Connecting the printer to a wall jack in Germany Entering your user information Setting the fax headerSetting the fax footer Configuring fax settings using the fax software Configuring the fax settingsUsing the Fax Setup Wizard in Windows Using the Fax Setup Utility in Macintosh You can Configuring fax settings using the printer control panel Click Select from phonebook Creating a contact list using the fax softwareCreating a contact list Creating a contact list using the printer control panel Sending faxes Sending faxes using the printer control panelTips for sending faxes Tip Receiving faxes Sending faxes using the computerTips for receiving faxes Receiving faxes automatically Tips Faxing FAQReceiving a fax manually What is my dialing prefix? What is a splitter and what type of splitter should I use?What is my fax number? How do I set the distinctive ring for the printer? When do I need to set Auto Answer to On?How many rings should I set? Adjusting the dialing volume How do I adjust the speaker volume on the printer?Adjusting the ringer volume How can I check the dial tone? How do I send a fax at a scheduled time? What settings work best with digital voice mail?How do I change the resolution of the documents that I fax? How do I know that the fax was sent successfully? How do I send a fax using a phone calling card?How do I view the fax history of the printer? Press Dialtone Can I block faxes? How do I forward a fax? Can I retrieve failed faxes? Wireless network compatibility Installing the printer on a wireless networkNetwo rking Supported network security options Printing a network setup Installing the printer on other computers Installing the printer on a wireless network Special wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightAdding the printer to your wireless network Before you begin Select Other Wireless Network, and then click Continue Changing wireless settings after installationAssigning a static IP address Click Unlisted Network Windows Vista or later Advanced wireless setupCreating an ad hoc wireless network Windows XP Windows Select View Available Wireless NetworksMac OS X version Mac OS X version 10.4 and earlier Click Wireless setup utility link Adding a printer to an existing ad hoc wireless network Using the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Double-clickLexmark Setup Assistant Sharing a printer in a Windows environment If the printer is currently set up for wirelessMac OS X version Mac OS X version 10.4 or earlier From the menu bar, click Help  System Preferences Help Sharing a printer in a Macintosh environmentClick Properties or Printer properties What is Wi-Fi Protected Setup? Networking FAQWhere do I find my WEP key or WPA passphrase? What is an SSID? What is a network? Where do I find my SSID?How are home networks configured? Wireless network examples 101 Scenario 2 Wireless network with Internet accessScenario 3 Wireless network with no Internet access 102 Why do I need an installation cable?How do I attach the installation cable? 103 How are infrastructure and ad hoc networks different? How can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer 104 Remove Sources of Interference Arrange the Network to Reduce Signal Absorption105 106 For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station 107 What is a MAC address?How do I find the MAC address? What is TCP/IP? What is an IP address?How do I locate IP addresses? 108 How to locate a printer IP address What is a key index?How are IP addresses assigned? 109 Maintaining ink cartridges Main taining the prin t erChecking ink levels Aligning the printhead 111 Cleaning the printhead nozzles 112 Cleaning the exterior of the printerCleaning the scanner glass If Troubleshooting does not solve your problem Using the Service Center to solve printer problemsSetup troubleshooting Troublesho oting Change the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display 114 Remove and Reinsert the Printhead 115 Reconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages 116 117 Remove and Reinstall the Printer SoftwarePrinter is printing blank pages Cannot delete documents from the print queue Printer is busy or does not respondCannot print through USB 118 Make Sure the USB Port is Enabled in Windows Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper support Paper or specialty media misfeeds Paper jam in the ADF selected models only120 Check Paper Condition Check Minimum Print Settings Print troubleshootingSelect the Borderless Print Feature Poor quality at the edges Streaks or lines on printed image Computer slows down when printingPrint speed is slow 122 Copier or scanner does not respond Copy and scan troubleshootingScanner unit does not close Poor copy or scanned image quality Scan was not successful Partial copies or scans of documents or photosScanning takes too long or freezes the computer Cannot scan to a computer over a network 125 Fax troubleshootingFax troubleshooting checklist Cannot send faxes Enable Error Correction126 Decrease the Transmission Speed of the FAX Modem 127 Enable Automatic FAX ConversionMake Sure That the Dial Prefix Setting is Correct 128 Cannot receive faxes Make Sure the FAX Software is Installed Fax error messages on the printer control panelCannot run the fax software 129 130 131 Memory card troubleshooting Nothing happens when a memory card is inserted Memory card troubleshooting checklistCannot print documents from a memory card or flash drive 132 133 Wireless troubleshootingWireless troubleshooting checklist Cannot print over wireless network Resetting the wireless settings to factory defaultsTurn the Wireless Access Point OFF and then Back on 134 Move Your Access Point Away from Other Electronic Devices Make Sure Demo Mode is Turned OFFCheck the Wireless Signal Quality 135 136 Check Your Advanced Security Settings 137 For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station Mac OS X version 10.4 and earlier 138 Continue button is unavailable TRY Running the Installer Again Wi-Fi indicator light is not litCheck Power Cannot print and there is a firewall on the computer Enable the Printer Allow the Wireless Installation to CompleteSelect the Wireless Printer Select the Wireless Port If you are using WEP security Wi-Fi indicator light is still orangeIf you are using WPA security 141 Move Your Access Point to Minimize Interference Make Sure the Access Point is on142 Check MAC Address 143 Ping the Access Point to Make Sure the Network is Working Double-clickNetwork Utility 144 Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access Again145 146 Wireless print server not installed 147 How to locate a printer IP addressMake Sure the Wireless Port is Selected 148 Change the Channel the Wireless Router Uses Resolving intermittent wireless communications issues149 Eliminate Sources of Interference Check for Known Issues with the Wireless Router Configure the Wireless Router with a Unique Ssid150 Assign Static IP Addresses to ALL Devices in the Network 151 Check for Wireless Adapter UpdatesChange ALL Network Devices to the Same Type Purchase a NEW Router Edition notice Product information152 Lexmark International, Inc. All rights reserved 153 TrademarksLicensing notices 154 Hinweis zum GS-ZeichenNoise emission levels 155 Temperature informationBattery notice 156 Power consumption 157 Lexmark Software Limited Warranty and License Agreements 158 159 160 European Community EC directives conformity Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRegulatory notices for telecommunication terminal equipment 161 162 South Africa telecommunications notice 163 Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiation Taiwan NCC RF notice statement Industry Canada Canada165 Industry Canada Canada 166 Suomi 167 168 Index 169 170 Dpof 171 172 Ssid 173 VPN 174