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Samsung UE49KU6510UXXC, UE55KU6510UXZG manual Troubleshooting and Maintenance, TV won’t turn on

Models: UE49KU6510UXZG UE49KU6510UXXU UE55KU6510UXZF UE55KU6510UXZG UE55KU6510UXXU UE55KU6510UXZT UE49KU6510UXXC UE49KU6510UXZT UE49KU6510UXZF UE55KU6510UXXC

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

•If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the e-Manual.)

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Samsung UE49KU6510UXXC, UE55KU6510UXZG Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UE49KU6510UXZG, UE49KU6510UXXU, UE55KU6510UXZF, UE55KU6510UXZG, UE55KU6510UXXU specifications

The Samsung UE49KU6510UXZF, UE49KU6510UXZT, UE49KU6510UXXC, UE55KU6510UXZT, and UE55KU6510UXXU are highly regarded models in Samsung's line of UHD televisions, offering cutting-edge technology and features to elevate your viewing experience. These televisions sport a sleek design, making them an attractive addition to any surrounding decor while also delivering stunning visual performance.

One of the standout features of these models is 4K Ultra HD resolution, which provides a picture quality that is four times higher than Full HD. This means that viewers can enjoy incredible detail and clarity, ideal for watching movies, sports, and gaming. The resolution is complemented by Samsung's High Dynamic Range (HDR) technology, enhancing brightness and contrast to make images more lifelike. HDR allows for deeper blacks and brighter whites, giving the picture a more dynamic range.

The Samsung UE49KU6510 series incorporates PurColor technology, which expands the color palette to allow for a more vibrant and realistic color reproduction. This technology ensures that each color is displayed with precision and warmth, creating a rich viewing experience that immerses users in their favorite content. Alongside PurColor, the televisions use Ultra Clean View, which enhances lower-resolution content to ensure that everything looks crisp and clear, regardless of the source.

Smart functionality is a significant aspect of these models, as they come equipped with Samsung's Tizen operating system. This platform offers an intuitive interface that makes navigating through streaming services and apps simple. Users can easily access popular platforms like Netflix, Prime Video, and YouTube. Additionally, the televisions feature a built-in web browser and support for screen mirroring, enhancing their versatility.

Sound quality also receives attention, with Dolby Digital Plus providing a surround sound experience that adds depth to the audio. The models also allow for connectivity with various devices through multiple HDMI and USB ports, making it easy to hook up gaming consoles, soundbars, and other peripherals.

In summary, the Samsung UE49KU6510UXZF, UE49KU6510UXZT, UE49KU6510UXXC, UE55KU6510UXZT, and UE55KU6510UXXU are superb choices for anyone looking for a television that combines stunning visuals, vibrant colors, smart capabilities, and exceptional sound. With their advanced features, these TVs not only meet but exceed the expectations of modern entertainment needs. Whether you're a movie buff, a sports fan, or a gaming enthusiast, these models are designed to enhance any viewing experience.