Atbalsta saņemšana

Saņemiet palīdzību tieši no Samsung, ja radušās problēmas ar televizoru.

Atbalsta saņemšana, izmatojot opciju Attālā pārvaldība

Iestatījumi Atbalsts Attālā pārvaldība

Pēc tam, kad esat piekritis mūsu pakalpojuma līguma noteikumiem, varēsiet izmantot funkciju Attālā pārvaldība, lai piekļūtu Attālinātajam atbalstam, kura laikā Samsung tehniskais darbinieks attālināti diagnosticēs televizora problēmas un novērsīs tās, kā arī atjauninās televizora programmatūru, izmantojot tīmekli. Tāpat varat ieslēgt un izslēgt funkciju Attālā pārvaldība.

"" Šīs funkcijas izmantošanai ir nepieciešams savienojums ar internetu.

"" Tāpat funkciju Attālā pārvaldība iespējams palaist, nospiežot un uz 5 sekundēm vai ilgāk turot nospiestu pogu

Kas ir attālinātais atbalsts?

Samsung attālinātā atbalsta pakalpojums piedāvā „viens-pret-vienu” atbalstu ar Samsung tehnisko darbinieku, kas var attālināti veikt šādas darbības:

●● Televizora diagnosticēšana

●● Televizora iestatījumu noregulēšana

●● Televizora rūpnīcas iestatījumu atiestatīšana

●● Ieteicamo programmaparatūras atjauninājumu uzstādīšana

Kā strādā attālais atbalsts?

Jūs varat vienkārši izmantot iespēju, ka Samsung tehniskais dienests nodrošina attālinātu televizora atbalstu:

Sazinieties ar Samsung zvanu centru un jautājiet pēc attālinātā atbalsta.

Atveriet televizorā galveno izvēlni un dodieties uz sadaļu Atbalsts.

Atlasiet funkciju Attālā pārvaldība un tad izlasiet, un piekrītiet pakalpojuma līgumiem. Kad parādās PIN ievades ekrāns, nosauciet aģentam PIN kodu.

Aģents piekļūst televizoram.

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