Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Samsung UE55KU6020KXZT, UE60KU6000KXZT Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UE65KU6000KXZT, UE55KU6020KXZT, UE50KU6000KXZT, UE60KU6000KXZT, UE43KU6000KXZT specifications

The Samsung UE70KU6000KXZT, UE40KU6000KXZT, UE55KU6000KXZT, UE43KU6000KXZT, and UE60KU6000KXZT are part of the KU6000 series, offering an impressive array of features tailored for home entertainment enthusiasts. Each model is designed to deliver exceptional picture quality and a truly immersive viewing experience.

These televisions utilize Ultra HD 4K resolution, boasting four times the pixel density of Full HD. This resolution enhances clarity, allowing viewers to see stunning detail in every scene. Equipped with HDR technology, the KU6000 series excels in color and contrast, producing vivid colors and deeper blacks. The High Dynamic Range allows for more lifelike images, enhancing the visual experience during both bright and dark scenes.

In terms of design, these models feature a sleek profile with minimal bezels, allowing the screen to take center stage in any room. The elegant finish adds a touch of modern sophistication, making them perfect fits for a contemporary living space.

The Smart TV capabilities of the KU6000 series provide access to a broad range of content via Samsung's intuitive interface. Users can enjoy streaming services like Netflix, YouTube, and Amazon Prime Video directly from their TVs, simplifying access to their favorite shows and movies. The Samsung Smart Hub organizes all your apps, content, and broadcasting services in one place, allowing for easy navigation.

The integration of Samsung's Tizen operating system optimizes performance and responsiveness. With its multi-view feature, users can enjoy content from multiple sources simultaneously, enhancing the flexibility and entertainment value.

Further enhancing the audio experience, these models come with Dolby Digital Plus, providing immersive sound quality that complements the stunning visuals. The built-in speakers deliver clarity, ensuring that dialogues are crisp, while background music and sound effects are rich and engaging.

Another noteworthy aspect is the Eco Sensor, which automatically adjusts the brightness of the screen based on the ambient light in the room. This feature not only enhances viewing comfort but also contributes to energy efficiency, making the television an environmentally-conscious choice.

Whether you opt for the larger 70-inch display or the more compact 40-inch model, the Samsung KU6000 series combines advanced technology with user-friendly features, promising an exceptional viewing experience tailored to meet the needs of any consumer. With its focus on quality, design, and functionality, it stands out as a remarkable choice in the competitive television market.
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