The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE60KU6000KXZT manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE65KU6000KXZT, UE55KU6020KXZT, UE50KU6000KXZT, UE60KU6000KXZT, UE43KU6000KXZT specifications

The Samsung UE70KU6000KXZT, UE40KU6000KXZT, UE55KU6000KXZT, UE43KU6000KXZT, and UE60KU6000KXZT are part of the KU6000 series, offering an impressive array of features tailored for home entertainment enthusiasts. Each model is designed to deliver exceptional picture quality and a truly immersive viewing experience.

These televisions utilize Ultra HD 4K resolution, boasting four times the pixel density of Full HD. This resolution enhances clarity, allowing viewers to see stunning detail in every scene. Equipped with HDR technology, the KU6000 series excels in color and contrast, producing vivid colors and deeper blacks. The High Dynamic Range allows for more lifelike images, enhancing the visual experience during both bright and dark scenes.

In terms of design, these models feature a sleek profile with minimal bezels, allowing the screen to take center stage in any room. The elegant finish adds a touch of modern sophistication, making them perfect fits for a contemporary living space.

The Smart TV capabilities of the KU6000 series provide access to a broad range of content via Samsung's intuitive interface. Users can enjoy streaming services like Netflix, YouTube, and Amazon Prime Video directly from their TVs, simplifying access to their favorite shows and movies. The Samsung Smart Hub organizes all your apps, content, and broadcasting services in one place, allowing for easy navigation.

The integration of Samsung's Tizen operating system optimizes performance and responsiveness. With its multi-view feature, users can enjoy content from multiple sources simultaneously, enhancing the flexibility and entertainment value.

Further enhancing the audio experience, these models come with Dolby Digital Plus, providing immersive sound quality that complements the stunning visuals. The built-in speakers deliver clarity, ensuring that dialogues are crisp, while background music and sound effects are rich and engaging.

Another noteworthy aspect is the Eco Sensor, which automatically adjusts the brightness of the screen based on the ambient light in the room. This feature not only enhances viewing comfort but also contributes to energy efficiency, making the television an environmentally-conscious choice.

Whether you opt for the larger 70-inch display or the more compact 40-inch model, the Samsung KU6000 series combines advanced technology with user-friendly features, promising an exceptional viewing experience tailored to meet the needs of any consumer. With its focus on quality, design, and functionality, it stands out as a remarkable choice in the competitive television market.