Other Issues

The Problem

Try this!

 

Watching TV for an extended period of time causes the panel to generate heat.

 

The heat from the panel is dissipated through internal vents running along the

The TV is hot.

top of the TV. The bottom, however, may feel hot to the touch after extended

use. Children watching TV need constant adult supervision to prevent them from

 

 

touching the TV. This heat, however, is not a defect and does not affect the TV's

 

functionality.

 

 

 

HD channels will have black bars on either side of the screen when displaying

 

upscaled SD (4:3) content.

The picture won’t

Black bars will appear at the top and bottom of the screen when you watch

display in full screen.

movies that have aspect ratios different from your TV.

 

Adjust the picture size options on your external device or set the TV to full

 

screen.

 

 

The "Mode Not

The output resolution of the attached device is not supported by the TV. Check

Supported" message

the supported resolutions of the TV and adjust the external device’s output

appears.

resolution accordingly.

 

 

The Subtitle item in the

You cannot select the Subtitle menu if you have selected a source connected

to the TV via HDMI or Component connections. To view subtitle, turn on the

TV menu is grayed out.

external device's subtitle function.

 

 

 

The TV smells of plastic.

This smell is normal and will dissipate over time.

 

 

The Signal Information

Verify that the current channel is a digital channel.

option under Self

The Signal Information is only available for digital channels.

Diagnosis isn't activated.

 

 

 

The TV is tilted to the

Remove the base stand from the TV and reassemble it.

side.

 

 

 

 

Broadcasting is only available when the Source is set to TV.

The Broadcasting option

The Broadcasting menu cannot be accessed while watching TV using a cable

box or satellite receiver.

has been deactivated.

Certain Broadcasting menus cannot be accessed while recording or while the

 

 

TimeShift operation is in progress.

 

 

The settings are lost

If the Use Mode is set to Store Demo, the TV's audio and video settings are

after 5 minutes or every

automatically reset every 5 minutes.

time the TV is turned off.

Change the Use Mode (Support > Use Mode) to Home Use.

 

 

 

Check the cable connections and reconnect them.

There is an intermittent

Loss of audio or video can be caused by using overly rigid or thick cables.

loss of audio or video.

Make sure the cables are flexible enough for long term use. If you are mounting

 

the TV to a wall, we recommend using cables with 90-degree connectors.

 

 

There are small particles

This is part of the product’s design and is not a defect.

on the TV's bezel.

 

 

 

The PIP menu is not

PIP functionality is only available when you are using an HDMI or Component

available.

source.

 

 

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Samsung UE48H5500AWXXC, UE75H6470SSXZG, UE65H6470SSXZG, UE22H5610AWXXH, UE40H6410ASXTK manual Other Issues, Signal Information

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