Troubleshooting | Samsung UN40D5500RHXZA, UN32D5500RHXZA manual

❑❑ Troubleshooting

If the TV seems to have a problem, first review this list of problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

	Issues	Solutions and Explanations

	Poor picture	First, perform the Picture Test and to see if your TV is
		properly displaying the test image.
		●● Go to MENU - Support - Self Diagnosis - Picture Test
◀		If the test image is properly displayed, the poor picture may ▶
		be caused by the source or signal.

English

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Samsung UN40D5500RHXZA Troubleshooting, Go to Menu Support Self Diagnosis Picture Test, Be caused by the source or signal

Contents

Manual Contents Using the Channel menu Watch TV Oocontent → Watch TV → Schedule Manager → EntereSchedule Manager Antenna Select the desired broadcasting signal Start TimeChannel Select the desired channel English Oocontent → Watch TV → Channel List → Entere Channel List Favorites Return to the Added ChannelsYellow Program View / Channel View Description An analog channel Reserved program Cancel Schedules Oocontent → Watch TV → Channel Manager → Entere Channel Manager That screen Channel Status Display Icons Options Entere Select OK, press ENTERE, and then press Entere again English English Channel list, on the All Channels list Been deleted from the channel list Options menu to all the selected channels Memorizing channels OOMENUm → Channel → Entere Antenna Air / Cable t Auto Program Select STD, HRC, or IRC, and then press Entere Repeat for Analog Cable System Other Features Clear Scrambled Channel Fine Tune Analog channels only Changing the Preset Picture Mode Picture ModeOOMENUm → Picture → Picture Mode → Entere Natural Adjusting picture settings OOMENUm → Picture → Samsung MagicAngle → Entere When you make changes to Backlight, Contrast, Brightness Lowering picture brightness reduces power consumptionOOMENUm → Picture → Backlight → Entere Brightness, and Sharpness Screen Adjustment OOMENUm → Picture → Screen Adjustment → Entere Sets the picture to 43 mode. For analog TV programs Smart View1 Smart View2 Is set to Zoom1, Zoom2, Wide Fit, or Screen fit Its default position 169, Zoom1, Zoom2 169, Wide Fit, 43, Screen FitSmart View1, Smart View2 169 PC Screen Adjustment NN Available in PC mode only Auto Adjustment t OOMENUm → Picture → Auto Adjustment → Entere English Advanced Settings Changing the Picture Options Darkest Select the black level to adjust the screen depth NN Disabled under PC modeBlack Tone Off / Dark / Darker IntensityPage Deactivated when the picture mode is Dynamic Picture OptionsOOMENUm → Picture → Picture Options → Entere NN In PC mode, you can only make changes to Color Tone Noise to provide improved picture quality Auto2 in Film Mode Reset Picture OK / Cancel Resets your current picture mode to its default settings Changing the Preset Sound Modes Sound Mode tOOMENUm → Sound → Sound Mode → Entere Sound Settings Sound EffectOOMENUm → Sound → Sound Effect → Entere SRS TruSurround HD Off / On Reset Resets the equalizer to its default settings Equalizer Adjusting Sound Settings Broadcast Audio OptionsPreferred Language Digital channels only Multi-Track Sound MTS t Stereo or SAP To adjust the slider. Press Entere when done 0ms ~ 250ms Spdif OutputInteractive 3D sound experience Speaker Settings Speaker Select External Speaker / TV Speaker Auto Volume Off / Normal / Night Reset Sound OK / Cancel Setting the Network Connection Network SettingsAllShare Settings Network Status Connecting to a Wired Network Modem Port LAN Port on the Wall English Automatic Network Setup Select Wired, and then press APrevious Move EEnter RReturn Manual Network Setup Are displayed IP Settings screen appears IP Settings English Connected successfully. message appears TV Side Panel NN Note English One Foot Connection Ad hoc English Wireless LAN Adapter Automatic Network Setup Go to the Network Settings Network Settings → Enter EScreen. Menu m → Network → Then press Entere Done Retry or select IP Settings to enter the settings manually Go to the next section, How to set up manuallySuccessfully. message appears Manual Network Setup Select Wireless General, and then press Entere You used to set up your router or modem Screen. The IP Settings screen appears Entere button Server Select WPSPBC, Press ENTERE, then pressEntere again Press the Wpspbc button on Network Settings → Entere Screen. MENUm → Network → One Foot Connection procedure again, beginning from Step Ad-Hoc Network Setup How to make an Ad-hoc connection English English Setting the Time TimeOOMENUm → System → Time → Entere NN Available only when Clock Mode is set to Manual Clock Set Set the Month, Day, Year, Hour, Minute and am/pm Using the Sleep Timer OOMENUm → System → Time → Sleep Timer → Entere Setting the On/Off Timer Timer 1, On Timer 2, On TimerMon~Fri, Mon~Sat, Sat~Sun or English English Off Timer You can set up three Separate Off Timer configurations. OffTimer 1, Off Timer 2, Off Timer You can use Off Timer NN The default PIN number for a new TV set is Blocking ProgramsSecurity OOMENUm → System → Security → Entere English Requested Adults only. / NR Not rated English English English English NN To unblock a category, click the lock Downloadable U.S. Rating menu is deactivated Deal with more sensitive material Station Mute → 8 → 2 → 4 → Power on Watch in the PIP mode Picture In Picture PIPPIP t OOMENUm → System → PIP → Entere Component, HDMI, PC English Economical Solutions Eco SolutionTo enhance your power Eco Sensor Off / On Hours Auto Protection Time Menu Language OOMENUm → System → EntereNN Choose English, Español, or Français Caption Default is White BroadcastDigital Caption Options digital channels only Standard English NN Note General English English Anynet+HDMI-CEC DivX Video On Demand English Support Menu ManualOOMENUm → Support → Entere Self Diagnosis Samsung’s Call Center for assistance English Software Upgrade English Support → Software Upgrade By USB By Online for LED 5 series 32-46 inches English TV begins the upgrade Alternative SoftwareNumber to the right of Alternative Software Standby Mode Upgrade for LED 5 series 32-46 inches English Contents Home You can enjoy useful and various contentsContact Samsung Using the My Contents Connecting a USB Device Turn on your TV Connect a USB device containing photoOn the side of the TV English USB HDD is not supported Connect USB HDDs to the dedicated port, USB 1 HDD Only May not be supported Or may not be able to read the files on the device To a PC, format the device, and check the connection Connecting to a PC through your net Host address will be different Background Music and Background Music Setting functions English My Contents Selection Screen Videos Html Supported Video Formats Mbps Adpcm 1920x1080 Mpg Other Restrictions English Play contiuously LJump TTools RReturn Music English Entere Photos Viewing a Photo or Slide Show Press the /// button toArrow buttons English My Contents Additional Functions Artist Time Search Picture Size Start Slide Show Setting Cables may not support Anynet+ functions On statusTo 3 devices of the same type However, you can connect only one receiver home theater View TV Device List Anynet+ Menu Description Title MenuPlayer will appear Receiver Setting Up Anynet+ Anynet+ HDMI-CECOOMENUm → System → Anynet+ HDMI-CEC → Entere Anynet+ HDMI-CEC to On Switching between Anynet+ Devices To On in the System menu Listening through a Receiver NN Note Troubleshooting for Anynet+ Problem Possible SolutionWork Supports Anynet+ devices only System menu Problem Anynet+ does not work Device is not connected ‘Connecting Process of configuring Anynet+ or switching to a view modeUse the remote control after the TV has finished Anynet+ To Anynet+ Problem Possible Solution Connected Search Anynet+ devices againSome Hdmi cables may not support Anynet+ functions About AllShare for LED 5 series 32-46 inches English Setting Up AllShare OOMENUm → Network → AllShare Settings → EntereDMC Media Off in the AllShare Settings Media contentEntere and / buttons may not work depending on the type Device’s user’s guide Troubleshooting Be caused by the source or signalGo to Menu Support Self Diagnosis Picture Test Standard Definition contents. Look for a channel Weak signal can cause picture distortion. This is not a Mode / Color / Brightness / Sharpness Adjust the Energy Saving option in the TV menu go toMenu System ECO Solution Energy Saving Try resetting the picture to view the default picture If the audio is OK, the sound problem may caused by Source or signalGo to Menu Support Self Diagnosis Sound Test Issues Solutions and Explanations Picture is good Set the Speaker Select option to TV speakerBut there is no sound Sound menu Issues Solutions and Explanations Speakers Perform the Sound Test as explained above Settings SignalTV will turn off after 10 15 minutes if there is no Be sure to select the TV’s correct source by pressing Mode Service 1 to CC1 Some channels may not have caption data TV problem PC Connection Mode NotSet your PC’s output resolution so it matches the a Resolution supported by the TV Appears PC is always shown Make sure the TV is connected to a wireless IP sharer GeneralRouter Issues Solutions and Explanations Software Upgrade Try Network Settings in the Network menu Different from your TV Direction Component Caption must be activated on the external device TV Signal Information isDiagnosis Test menu Store Demo mode to Home Use mode using the Plug Issues Solutions and Explanations PIP menu is not AvailableHDMI, PC, or Component source Anti-theft Kensington Lock Slot is beside the K icon Model License English