Finding the Information You Need for Service

How Does it Work?

Having a Samsung Tech service your TV remotely is easy.

Call the Samsung Contact Center and ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

The agent accesses your TV.

Finding the Information You Need for Service

MENU > Support > Contact Samsung Try Now

Use this option to display the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

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Samsung UN55HU6840 Finding the Information You Need for Service, How Does it Work?, Menu Support Contact Samsung Try Now

Contents

Manual Contents Smart Features TV Viewing General Troubleshooting Usability depends on your specific model and local region Using Smart Hub Using Smart Hub Setting up Voice Control Using Voice Control Setting up Motion Control Using Motion Control Setting the Samsung Smart Control Using the Samsung Smart Control Using the Samsung Smart Control Using the Multi-Link Screen Using Multi-Link Screen Video Device Connections Antenna Connection Hdmi Connection Component Connection AV1 Composite A/V Connection Hdmi ARC Connection Audio Input and Output Connections Digital Audio Optical Connection Audio Output Connection To use the TV as a Computer Monitor Connecting to a Computer Connecting Through the Hdmi Port Connecting With a DVI to Hdmi Cable Connecting Through Dlna Using Your Home Network Connecting Through Samsung Link Connecting via Samsung Smart View Connecting To a Mobile Device Connecting With an MHL to Hdmi Cable Menu Network Screen Mirroring Try Now Connecting via a mobile deviceScreen Mirroring 222 333 Connecting by Automatically Allowing the Connection 111 Navigate to Menu Network Wi-Fi Direct Try Now Menu Network Device Name Try Now Specifying the Name of the TV on a Network Universal Remote Function Switching Between Video SourcesOther Functions Available When You Display the Source List Low Battery Alarm Window Installing Batteries into the Samsung Smart Control Reconnecting the Samsung Smart Control Pairing the Samsung Smart Control Button Functions Source MTS Additional Functions Operating the TV by Moving the Samsung Smart Control Loading the CH List Using the Touch Pad and the Directional ButtonsMoving the Focus or Pointer Entering a Menu / Selecting an Item Scrolling on the Web Browser Displaying a Context-sensitive Menu in Smart HubChanging the Smart Hub Panel Tools Displaying and Using the On-Screen Remote Menu Menu System Universal Remote Setup Try Now Connecting the IR Extender Cable Controlling an External Device with the TV Remote Setting Up the Universal Remote ControlSelect the Universal Remote Setup icon Universal Remote Features Menu System Device Manager Keyboard Settings Try Now Connecting a KeyboardConnecting a USB Keyboard Connecting a Bluetooth Keyboard Try Now Changing Keyboards Try Now Using the KeyboardInput Languages, Keyboard Type, and Switch Language Key Menu System Device Manager Mouse Settings Try Now Connecting a MouseConnecting a USB Mouse Connecting a Bluetooth Mouse Try Now Primary Button Using the MouseChanging Mice Try Now Changing Mouse Buttons and Pointer Speed Try Now Recommended text Entering Text Using the On-Screen Qwerty KeypadUsing Additional Functions Reset recommended text data Using Cat 7 LAN Cables Establishing a Wired Internet Connection Menu Network Network Settings Try Now Connecting to a Wired Internet Network Automatically Menu Network Network Settings Connecting to a Wired Internet Network Manually IP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet Connection Wireless network Connecting to a Wireless Internet Network Manually Connecting to a Wireless Internet Network with WPS No network cable found Try Now Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues IP auto setting failed Try Now Unable to connect to a wireless router Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed, Try Now Try Now Menu Network Network Status Try Now Checking the Internet Connection Status Launching Multi-Link Screen Using Multi-Link ScreenSelecting a Feature Changing the Channel/Volume Selecting the Audio-Source Screen Pairing Bluetooth HeadphonesSelect Speaker Settings from the Settings menu Menu Support Self Diagnosis Smart Hub Connection Test Testing Smart Hub connectionsSmart Hub Menu Smart Hub Open Smart Hub Try Now Deleting browsing history Setting your favorite itemOpening the First Screen On TV Moving to the Panel ScreenGames NewsON Using the Smart Hub TutorialResetting Smart Hub Menu Smart Hub Smart Hub Reset Menu Smart Hub Samsung Account Try Now Using Smart Hub with a Samsung AccountCreating a Samsung Account Page Menu Smart Hub Samsung Account Log Creating a Samsung Account using a Facebook AccountSigning in to a Samsung Account Menu Smart Hub Samsung Account Link Service Accounts Linking Your Samsung Account to External Service AccountsLinking a Service Account Disconnecting a Linked Account Menu Smart Hub Samsung Account Changing and Adding Information to a Samsung AccountDeleting a Samsung Account from the TV View detail Using the Games PanelUsing Supported Features via the Pop-Up Menu Download/Delete Launching a Game Installing and Running a GameQuickly Installing Games Installing a Game from the Detailed Game Information Screen Rating/Sharing/Reviewing a Game Managing Downloaded or Purchased GamesUpdating a Game Removing a Game Using the Samsung Apps Panel Delete Update AppsAdd to my favorites Move Quick Installation Installing an App Launching an App Installing an App from the Detailed App Information ScreenAdditional Notes If a description doesnt fit on a single screen Using the e-ManualLoading Pages using Keywords Launching the e-Manual Loading Reference Pages Accessing the Menu from the e-ManualUsing History to Load Previously Read Pages Configuring Auto Update Scrolling on the Web Browser Using Web BrowserCommand and Status Bar at a Glance Browsing Methods Add to Bookmarks SettingHome Refresh / Stop Private Browsing On / Private Browsing Off PIP SettingsBrowsing Preferences Approved Sites Help Web Browser Settings Deleting an App Relocating an App on the Apps ScreenDeleting an App from the TV Removing Multiple Apps Setting Auto App UpdateRating/Reviewing an App Updating Apps Menu Smart Hub Apps Settings Try Now Using Other App Features and FunctionsSetting Push Notification Using Channel Bound Apps Popular Videos Using the On TV PanelViewing the Program Schedule of Digital Channels Program Recommendations by Time Viewing Detailed Program Information Changing Recommendation Type Configuring On TV SettingsReceiving Recommended Content Notification Removing Adult Content from the Recommended List Movies Using the Movies & TV Shows PanelFeatured Trending Play Content NowTV Shows Trailers Watching a Movie/TV Program Preventing Children from Watching Adult ContentPreventing Children from Watching Adult UHD Content Writing a Content Review on an SNS Social Networking Site Rating and Sharing a Purchased ContentRating Content Using the Multimedia Panel Playing Photos, Videos, and Music Safely Removing a USB Device Playing Media Content Saved on a USB Device Allowing Connections with a Computer/Mobile Device Playing Multimedia Content Saved on a Computer/Mobile Device When Connected Through Samsung Link When Connected Through Dlna Using Your Home Network Playing Media Content Saved in a Storage Service Connecting through Smart View Previous / Next SettingsButtons and Functions Available While Viewing Photos Pause / Play Rewind / Fast Forward Buttons and Functions Available While Viewing Videos Picture Size Shuffle Sound ModeButtons and Functions Available While Playing Music Repeat Options Functions on the Media Content List ScreenSort By Filter Weather Using the NewsON PanelNews Using the Soccer Panel Select Options Delete Setting Your Favorite TeamModifying the Favorite Team List Deleting favorite teams Menu System Voice Control Try Now Using Imperative Voice ControlUsing the Voice Recognition Tutorial Try Now Controlling the TV with Your Voice Voice Control Menu System Voice Control Language Learning Voice Control BasicsChanging the Voice Control Language Try Now Using Interactive Voice Control Selecting a Gender for the TV Voice Enabling/Disabling TV Voice Menu System Motion Control Try Now Controlling the TV using Motions Motion ControlTesting Ambient Illumination Using the TV Camera Menu System Motion Control Motion Control Try Now Using the Motion Control TutorialActivating Motion Control Learning Motion Control Basics Moving from one Smart Hub panel to another Adjusting Pointer Speed Try NowShowing and Hiding Animated Motion Guide Try Now Returning to the previous menu Motion Control Layout on the TV Screen Motion Control Screen Layout Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Select Take Picture Using Face RecognitionRegistering Your Face to Your Samsung Account Signing in to a Samsung Account Using Face Recognition Changing Your Login Method to Face Recognition Navigating the Program Schedule Using the GuideDigital Broadcast Information at a Glance Channel Filter To use Edit Favorite Channels Viewing Detailed InformationEdit Favorite Channels Checking Current Program Info Changing the broadcast signalDigital Channel Signal Info and Strength Menu Support Self Diagnosis Signal Information Try Now Formatting a USB Recording Device Recording Programs Check Device Default Recording DeviceManaging USB Recording Devices Format Device Recording Recording ProgramsInstant Recording Select Broadcasting Schedule Manager Buttons and Functions Available While Recording a Program Menu Broadcasting Schedule Manager Managing the Schedule Recording ListDeleting Schedule Recording Sessions Editing Schedule Recording Sessions Stop Buttons and Features Available while playing RecordingsViewing Recorded Programs Live TV Highlight Player Caption Options Saved File List FeaturesManaging Recorded Files Sorting the Saved File List Program Info Screen Setting Up a Schedule ViewingDigital Channel Schedule Viewing Guide Screen Menu Broadcasting Schedule Manager Try Now Analog Channel Schedule ViewingProgram Info Screen Editing a Schedule Viewing Canceling a Schedule Viewing Pause Using TimeshiftGo to Live TV / Stop Timeshift Viewing the Added Channels or Favorites Lists Using the Channel ListUsing Options Menu Broadcasting Channel List Try Now Menu Broadcasting Edit Channel Try Now Registering, Removing, and Editing ChannelsRegistering and Removing Channels Removing Registered Channels Adding Back Removed Channels Editing Registered Channels Categories on the left Blocking Programs Using the TV RatingProgram Rating Lock Menu Broadcasting Program Rating Lock From the Mpaa Blocking based on Movie Rating MpaaBlocking Based on Canadian English Rating Watching Blocked / Restricted Programs Blocking Based on Canadian French RatingBlocking Based on Downloadable U.S. Rating Menu Broadcasting Edit Favorites Try Now Creating a Personal Favorites ListRegistering Channels as a Favorites Registering the Current Channel as a Favorite Registering Multiple Channels as Favorites Selecting from Favorite List Channels Only Rename Favorites Editing a Favorites ListEdit Favorites Screen Menu Items Copy to Favorites Select Change Fav Removing Registered Channels from a Favorites ListRearranging a Favorites List Copying Channels from One Favorites list to Another Renaming a Favorites List Extracting Highlights Automatically Making Sports Programs More Realistic with Soccer ModeEnabling Soccer Mode Rewind Functions Available While Watching Sports in Soccer ModeSave as Highlight Record Watch Live TV at the same time Viewing a game recorded in Soccer ModeFast forward Selecting the Caption Language Try Now TV-Viewing Support FeaturesShowing Captions Enabling Captions Try Now Font Color Return to DefaultSize Font Style PIP Broadcast Viewing Enabling the Audio Guide for the Video Description Selecting the Broadcast Audio Language Digital Scanning for Available ChannelsSelecting the Broadcast Audio Language Remove Scrambled Channels Fine-Tuning the ScreenMenu Broadcasting Channel Settings Fine Tune Try Now Menu Broadcasting Channel Settings Clear Scrambled Channel Choosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture Quality Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now Color Space Try NowWhite Balance Try Now Adjusting the Picture for Easier Viewing Picture Options Smart LED Film Mode Try NowAuto Motion Plus Try Now Menu Picture 3D Viewing in 3DStarting 3D Menu Picture 3D 3D Mode Changing the 3D Mode Displaying 3D Content in 2D Adjusting the 3D EffectAdjusting the 3D Viewpoint Adjusting the 3D Depth Sound Select Picture Support Functions Choosing the Right Screen Size Try Now Changing the Picture Size and Position Menu Picture Picture Size Position Resetting the Picture Mode SettingsAdjusting the Screen Position Try Now Menu Picture Reset Picture Try Now Using Sound Effects Changing the Sound Mode and Using Sound EffectsChoosing the Right Sound Mode for the Environment Selecting Speakers Sound Support Functions Listening to TV Sound through Samsung Bluetooth Audio Designating the TVs Installation Type Multiroom Menu Sound Speaker Settings Multiroom LinkVolume Level Surround Enabling Digital Audio Output Listening to the TV through Bluetooth Headphones Resetting All Sound Settings Listening to 3D Audio in 3D Mode Menu System Time Clock Clock Mode Try Now Setting the Time and Using the TimerSetting the Current Time Setting the Clock using Digital Broadcast Info Menu System Time Clock Clock Set Try Now If the Clock is Wrong in Auto ModeSetting the Clock Manually Menu System Time Clock Time Offset Try Now Turning On the TV using On Timer Using the TimersUsing the Sleep Timer Menu System Time Off Timer Try Now Turning Off the TV Using the Off Timer Preventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Auto Turn Off Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Menu System Anynet+ HDMI-CEC Try Now Anynet+ HDMI-CEC Using Anynet+ HDMI-CECAccessing the External Devices Menu Selecting an External Device Updating the TV’s Software Update nowMenu Support Software Update Try Now Menu Support Software Update Update now Try Now Manually, Using a USB Flash Drive Checking the TV and Connected Storage Media Enabling Automatic Software UpdatesProtecting the TV from Hacking and malicious code If malicious code is detected Automatically Scanning when the TV is Powered OnMenu System Smart Security Settings Auto Scan Automatically Adding malicious code to the Blocked List Checking Notifications Using Other FunctionsSetting Up a Password Changing the Menu Language Channel List Source Guide On TV Voice Control Menu System Accessibility Voice GuideEnabling Voice Guides for the Visually Impaired White Text on Black Background High Contrast Adjusting the Menu TransparencyChanging the Volume, Speed, Pitch and Level of Voice Guide Expanding the Smart Hubs Focus Area Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling the Front Indicators Enabling Game Mode UHD Evolution Kit BackupUpdate Recorded Programs Menu System DivX Video On Demand Try Now Enjoying Rich Colors and Superior Picture Quality BD WiseMenu System General BD Wise Try Now Menu Support Use Mode Try Now Restoring the TV to the Factory SettingsMenu Support Self Diagnosis Reset Try Now Getting Remote Support Diagnose your TV Adjust the TV settings for youGetting Support Support through Remote Management Menu Support Contact Samsung Try Now Finding the Information You Need for ServiceHow Does it Work? Menu Support Self Diagnosis Picture Test Try Now There is a problem with the pictureTesting the Picture Setup or Auto Program Broadcasting Auto Program Menu Support Self Diagnosis Sound Test Try Now Testing the SoundCant hear the sound clearly Menu Support Self Diagnosis 3D Picture Test Testing 3D Picture QualityCant see 3D images clearly Cant connect to the Internet There is a problem with the broadcastMy computer wont connect Schedule Recording cannot Schedule Recording/Timeshift function isnt working Anynet+ HDMI-CECfrom the list, and then a device Anynet+ HDMI-CEC isnt working My file wont play Am having trouble launching/using appsWant to reset the TV Signal Information Other Issues Broadcasting option Clock Before Using the Recording and Timeshift FunctionsBefore Using the Recording and Schedule Recording Functions Before the Using Timeshift Function 3D Precautions Read Before Using 3D Viewing ModePage Safety Precautions Recommendation Recommendation DisclaimerRecommendation with Voice Interaction Videos/Photos Supported Resolutions for 3D ModesComponent Digital Channel If Hdmi UHD Color is set to Off Supported Resolutions for UHDHdmi Connector except for the MHL-to-HDMI Connector MHL-to-HDMI Connector Face Recognition Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Using the TV Camera Voice Control Motion Control Requirements for Using Motion Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Voice Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Compatible Storage Devices for File Transfers Read Before Playing Photo, Video, or Music FilesPhoto, Video, and Music File Use Limitations Supported Internal Subtitles Supported External Subtitles Supported Music Formats and Codecs Supported Image Formats and Resolutions Supported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions IBM Read Before Connecting a Computer Supported Resolutions Vesa DMT CEA-861 Supported Resolutions for Video Signals Restrictions for using Bluetooth Read Before Using the Bluetooth Devices License Open Source License Notice DVI Digital Visual Interface Glossary480i/480p/720p/1080i/1080p ARC Audio Return Channel Component Connection Dynamic versus Static IP AddressesEthernet

Samsung UN55HU6840 manual Finding the Information You Need for Service, How Does it Work?

Models: UN55HU6840

How Does it Work?

Having a Samsung Tech service your TV remotely is easy.

Call the Samsung Contact Center and ask for remote support.

Finding the Information You Need for Service

MENU > Support > Contact Samsung Try Now