Manuals / Samsung / TV and Video / Flat Panel Television

Samsung UN55HU6840 manual Troubleshooting

Models: UN55HU6840

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Troubleshooting

Getting Support

184Support through Remote Management

185Finding the Information You Need for Service

There is a problem with the picture

186 Testing the Picture

I can't hear the sound clearly

188 Testing the Sound

I can't see 3D images clearly.

189 Testing 3D Picture Quality

There is a problem with the broadcast.

My computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Appendix

Before Using the Recording and Timeshift Functions

196Before Using the Recording and Schedule Recording Functions

197Before the Using Timeshift Function

Read Before Using 3D Viewing Mode

198 3D Precautions

S-Recommendation Disclaimer

201 S Recommendation with Voice Interaction

201 S Recommendation

Supported Resolutions for 3D Modes

202 HDMI

202Component

202Digital Channel

202 Videos/Photos

202 Computer via HDMI Cable

Supported Resolutions for UHD

203HDMI Connector except for the MHL-to-HDMI Connector

203MHL-to-HDMI Connector

Read Before Using Voice, Motion, or Face Recognition

204 Voice, Motion, and Face Recognition Precautions

206Requirements for Using Voice, Motion, or Face Recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

211 Photo, Video, and Music File Use Limitations

211Compatible Storage Devices for File Transfers

212Supported External Subtitles

212Supported Internal Subtitles

213Supported Image Formats and Resolutions

213Supported Music Formats and Codecs

214Supported Video Codecs

Read After Installing the TV

216Picture Sizes and Input Signals

216Installing an Anti-Theft Lock

217Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported

Resolutions)

218 IBM

218MAC

219VESA DMT

Supported Resolutions for Video Signals

220CEA-861

220HDMI

Read Before Using the Bluetooth Devices

221 Restrictions for using Bluetooth

License

Glossary

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Samsung UN55HU6840 manual Troubleshooting

Contents

Manual Contents Smart Features TV Viewing General Troubleshooting Using Smart Hub Usability depends on your specific model and local regionUsing Smart Hub Using Voice Control Setting up Voice ControlUsing Motion Control Setting up Motion ControlUsing the Samsung Smart Control Setting the Samsung Smart ControlUsing the Samsung Smart Control Using Multi-Link Screen Using the Multi-Link ScreenAntenna Connection Video Device ConnectionsHdmi Connection Component Connection Composite A/V Connection AV1Audio Input and Output Connections Hdmi ARC ConnectionDigital Audio Optical Connection Audio Output Connection Connecting to a Computer To use the TV as a Computer MonitorConnecting Through the Hdmi Port Connecting With a DVI to Hdmi Cable Connecting Through Samsung Link Connecting Through Dlna Using Your Home NetworkConnecting To a Mobile Device Connecting via Samsung Smart ViewConnecting With an MHL to Hdmi Cable Connecting via a mobile device Screen MirroringMenu Network Screen Mirroring Try Now Connecting by Automatically Allowing the Connection 222 333Navigate to Menu Network Wi-Fi Direct Try Now 111Specifying the Name of the TV on a Network Menu Network Device Name Try NowSwitching Between Video Sources Other Functions Available When You Display the Source ListUniversal Remote Function Installing Batteries into the Samsung Smart Control Low Battery Alarm WindowPairing the Samsung Smart Control Reconnecting the Samsung Smart ControlButton Functions Source Additional Functions MTSOperating the TV by Moving the Samsung Smart Control Entering a Menu / Selecting an Item Using the Touch Pad and the Directional ButtonsMoving the Focus or Pointer Loading the CH ListDisplaying a Context-sensitive Menu in Smart Hub Changing the Smart Hub PanelScrolling on the Web Browser Displaying and Using the On-Screen Remote ToolsMenu Connecting the IR Extender Cable Menu System Universal Remote Setup Try NowSetting Up the Universal Remote Control Select the Universal Remote Setup iconControlling an External Device with the TV Remote Universal Remote Features Connecting a Bluetooth Keyboard Try Now Connecting a KeyboardConnecting a USB Keyboard Menu System Device Manager Keyboard Settings Try NowUsing the Keyboard Input Languages, Keyboard Type, and Switch Language KeyChanging Keyboards Try Now Connecting a Bluetooth Mouse Try Now Connecting a MouseConnecting a USB Mouse Menu System Device Manager Mouse Settings Try NowChanging Mouse Buttons and Pointer Speed Try Now Using the MouseChanging Mice Try Now Primary ButtonReset recommended text data Entering Text Using the On-Screen Qwerty KeypadUsing Additional Functions Recommended textEstablishing a Wired Internet Connection Using Cat 7 LAN CablesConnecting to a Wired Internet Network Automatically Menu Network Network Settings Try NowConnecting to a Wired Internet Network Manually Menu Network Network SettingsIP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually Wireless networkConnecting to a Wireless Internet Network with WPS IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try NowTroubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Checking the Internet Connection Status Menu Network Network Status Try NowChanging the Channel/Volume Using Multi-Link ScreenSelecting a Feature Launching Multi-Link ScreenPairing Bluetooth Headphones Select Speaker Settings from the Settings menuSelecting the Audio-Source Screen Menu Smart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Menu Support Self Diagnosis Smart Hub Connection TestSetting your favorite item Opening the First ScreenDeleting browsing history Moving to the Panel Screen GamesOn TV Menu Smart Hub Smart Hub Reset Using the Smart Hub TutorialResetting Smart Hub NewsONUsing Smart Hub with a Samsung Account Creating a Samsung AccountMenu Smart Hub Samsung Account Try Now Page Creating a Samsung Account using a Facebook Account Signing in to a Samsung AccountMenu Smart Hub Samsung Account Log Disconnecting a Linked Account Linking Your Samsung Account to External Service AccountsLinking a Service Account Menu Smart Hub Samsung Account Link Service AccountsChanging and Adding Information to a Samsung Account Deleting a Samsung Account from the TVMenu Smart Hub Samsung Account Download/Delete Using the Games PanelUsing Supported Features via the Pop-Up Menu View detailInstalling a Game from the Detailed Game Information Screen Installing and Running a GameQuickly Installing Games Launching a GameRemoving a Game Managing Downloaded or Purchased GamesUpdating a Game Rating/Sharing/Reviewing a GameUsing the Samsung Apps Panel Move Update AppsAdd to my favorites DeleteInstalling an App Quick InstallationInstalling an App from the Detailed App Information Screen Additional NotesLaunching an App Launching the e-Manual Using the e-ManualLoading Pages using Keywords If a description doesnt fit on a single screenConfiguring Auto Update Accessing the Menu from the e-ManualUsing History to Load Previously Read Pages Loading Reference PagesBrowsing Methods Using Web BrowserCommand and Status Bar at a Glance Scrolling on the Web BrowserRefresh / Stop SettingHome Add to BookmarksApproved Sites PIP SettingsBrowsing Preferences Private Browsing On / Private Browsing OffWeb Browser Settings HelpRelocating an App on the Apps Screen Deleting an App from the TVDeleting an App Updating Apps Setting Auto App UpdateRating/Reviewing an App Removing Multiple AppsUsing Channel Bound Apps Using Other App Features and FunctionsSetting Push Notification Menu Smart Hub Apps Settings Try NowProgram Recommendations by Time Using the On TV PanelViewing the Program Schedule of Digital Channels Popular VideosViewing Detailed Program Information Removing Adult Content from the Recommended List Configuring On TV SettingsReceiving Recommended Content Notification Changing Recommendation TypeUsing the Movies & TV Shows Panel FeaturedMovies Trailers Play Content NowTV Shows TrendingPreventing Children from Watching Adult Content Preventing Children from Watching Adult UHD ContentWatching a Movie/TV Program Rating and Sharing a Purchased Content Rating ContentWriting a Content Review on an SNS Social Networking Site Using the Multimedia Panel Playing Photos, Videos, and Music Playing Media Content Saved on a USB Device Safely Removing a USB DevicePlaying Multimedia Content Saved on a Computer/Mobile Device Allowing Connections with a Computer/Mobile DeviceWhen Connected Through Dlna Using Your Home Network When Connected Through Samsung LinkConnecting through Smart View Playing Media Content Saved in a Storage ServicePause / Play SettingsButtons and Functions Available While Viewing Photos Previous / NextButtons and Functions Available While Viewing Videos Rewind / Fast ForwardPicture Size Repeat Sound ModeButtons and Functions Available While Playing Music ShuffleFilter Functions on the Media Content List ScreenSort By OptionsUsing the NewsON Panel NewsWeather Using the Soccer Panel Deleting favorite teams Setting Your Favorite TeamModifying the Favorite Team List Select Options DeleteControlling the TV with Your Voice Voice Control Using Imperative Voice ControlUsing the Voice Recognition Tutorial Try Now Menu System Voice Control Try NowLearning Voice Control Basics Changing the Voice Control Language Try NowMenu System Voice Control Language Using Interactive Voice Control Enabling/Disabling TV Voice Selecting a Gender for the TV VoiceControlling the TV using Motions Motion Control Testing Ambient Illumination Using the TV CameraMenu System Motion Control Try Now Learning Motion Control Basics Using the Motion Control TutorialActivating Motion Control Menu System Motion Control Motion Control Try NowReturning to the previous menu Adjusting Pointer Speed Try NowShowing and Hiding Animated Motion Guide Try Now Moving from one Smart Hub panel to anotherMotion Control Screen Layout Motion Control Layout on the TV ScreenMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Using Face Recognition Registering Your Face to Your Samsung AccountSelect Take Picture Changing Your Login Method to Face Recognition Signing in to a Samsung Account Using Face RecognitionChannel Filter Using the GuideDigital Broadcast Information at a Glance Navigating the Program ScheduleViewing Detailed Information Edit Favorite ChannelsTo use Edit Favorite Channels Menu Support Self Diagnosis Signal Information Try Now Changing the broadcast signalDigital Channel Signal Info and Strength Checking Current Program InfoRecording Programs Formatting a USB Recording DeviceFormat Device Default Recording DeviceManaging USB Recording Devices Check DeviceSelect Broadcasting Schedule Manager Recording ProgramsInstant Recording RecordingButtons and Functions Available While Recording a Program Editing Schedule Recording Sessions Managing the Schedule Recording ListDeleting Schedule Recording Sessions Menu Broadcasting Schedule ManagerButtons and Features Available while playing Recordings Viewing Recorded ProgramsStop Highlight Player Live TVCaption Sorting the Saved File List Saved File List FeaturesManaging Recorded Files OptionsGuide Screen Setting Up a Schedule ViewingDigital Channel Schedule Viewing Program Info ScreenAnalog Channel Schedule Viewing Program Info ScreenMenu Broadcasting Schedule Manager Try Now Canceling a Schedule Viewing Editing a Schedule ViewingUsing Timeshift Go to Live TV / Stop TimeshiftPause Menu Broadcasting Channel List Try Now Using the Channel ListUsing Options Viewing the Added Channels or Favorites ListsRemoving Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Menu Broadcasting Edit Channel Try NowEditing Registered Channels Adding Back Removed ChannelsMenu Broadcasting Program Rating Lock Blocking Programs Using the TV RatingProgram Rating Lock Categories on the leftBlocking based on Movie Rating Mpaa Blocking Based on Canadian English RatingFrom the Mpaa Blocking Based on Canadian French Rating Blocking Based on Downloadable U.S. RatingWatching Blocked / Restricted Programs Registering the Current Channel as a Favorite Creating a Personal Favorites ListRegistering Channels as a Favorites Menu Broadcasting Edit Favorites Try NowSelecting from Favorite List Channels Only Registering Multiple Channels as FavoritesCopy to Favorites Editing a Favorites ListEdit Favorites Screen Menu Items Rename FavoritesRemoving Registered Channels from a Favorites List Rearranging a Favorites ListSelect Change Fav Renaming a Favorites List Copying Channels from One Favorites list to AnotherMaking Sports Programs More Realistic with Soccer Mode Enabling Soccer ModeExtracting Highlights Automatically Record Functions Available While Watching Sports in Soccer ModeSave as Highlight RewindViewing a game recorded in Soccer Mode Fast forwardWatch Live TV at the same time Enabling Captions Try Now TV-Viewing Support FeaturesShowing Captions Selecting the Caption Language Try NowFont Style Return to DefaultSize Font ColorEnabling the Audio Guide for the Video Description PIP Broadcast ViewingScanning for Available Channels Selecting the Broadcast Audio LanguageSelecting the Broadcast Audio Language Digital Menu Broadcasting Channel Settings Clear Scrambled Channel Fine-Tuning the ScreenMenu Broadcasting Channel Settings Fine Tune Try Now Remove Scrambled ChannelsChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Color Space Try Now White Balance Try NowMotion Lighting Try Now Adjusting the Picture for Easier Viewing Picture Options Film Mode Try Now Auto Motion Plus Try NowSmart LED Viewing in 3D Starting 3DMenu Picture 3D Changing the 3D Mode Menu Picture 3D 3D ModeAdjusting the 3D Depth Adjusting the 3D EffectAdjusting the 3D Viewpoint Displaying 3D Content in 2DPicture Support Functions Sound SelectChanging the Picture Size and Position Choosing the Right Screen Size Try NowMenu Picture Reset Picture Try Now Resetting the Picture Mode SettingsAdjusting the Screen Position Try Now Menu Picture Picture Size PositionChanging the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentUsing Sound Effects Sound Support Functions Selecting SpeakersDesignating the TVs Installation Type Listening to TV Sound through Samsung Bluetooth AudioSurround Menu Sound Speaker Settings Multiroom LinkVolume Level MultiroomListening to the TV through Bluetooth Headphones Enabling Digital Audio OutputListening to 3D Audio in 3D Mode Resetting All Sound SettingsSetting the Clock using Digital Broadcast Info Setting the Time and Using the TimerSetting the Current Time Menu System Time Clock Clock Mode Try NowMenu System Time Clock Time Offset Try Now If the Clock is Wrong in Auto ModeSetting the Clock Manually Menu System Time Clock Clock Set Try NowUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using the Off Timer Menu System Time Off Timer Try NowUsing the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn Menu System Anynet+ HDMI-CEC Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Auto Turn Off Try NowSelecting an External Device Using Anynet+ HDMI-CECAccessing the External Devices Menu Anynet+ HDMI-CECMenu Support Software Update Update now Try Now Update nowMenu Support Software Update Try Now Updating the TV’s SoftwareManually, Using a USB Flash Drive Enabling Automatic Software Updates Protecting the TV from Hacking and malicious codeChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnMenu System Smart Security Settings Auto Scan If malicious code is detectedChanging the Menu Language Using Other FunctionsSetting Up a Password Checking NotificationsMenu System Accessibility Voice Guide Enabling Voice Guides for the Visually ImpairedChannel List Source Guide On TV Voice Control Adjusting the Menu Transparency Changing the Volume, Speed, Pitch and Level of Voice GuideWhite Text on Black Background High Contrast Enabling/Disabling the Front Indicators Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Expanding the Smart Hubs Focus AreaUHD Evolution Kit Backup Update Recorded ProgramsEnabling Game Mode Enjoying Rich Colors and Superior Picture Quality BD Wise Menu System General BD Wise Try NowMenu System DivX Video On Demand Try Now Restoring the TV to the Factory Settings Menu Support Self Diagnosis Reset Try NowMenu Support Use Mode Try Now Support through Remote Management Diagnose your TV Adjust the TV settings for youGetting Support Getting Remote SupportFinding the Information You Need for Service How Does it Work?Menu Support Contact Samsung Try Now There is a problem with the picture Testing the PictureMenu Support Self Diagnosis Picture Test Try Now Setup or Auto Program Broadcasting Auto Program Testing the Sound Cant hear the sound clearlyMenu Support Self Diagnosis Sound Test Try Now Testing 3D Picture Quality Cant see 3D images clearlyMenu Support Self Diagnosis 3D Picture Test There is a problem with the broadcast My computer wont connectCant connect to the Internet Schedule Recording/Timeshift function isnt working Schedule Recording cannotAnynet+ HDMI-CEC isnt working Anynet+ HDMI-CECfrom the list, and then a deviceAm having trouble launching/using apps Want to reset the TVMy file wont play Other Issues Signal InformationBroadcasting option Before Using the Recording and Timeshift Functions Before Using the Recording and Schedule Recording FunctionsClock Before the Using Timeshift Function Read Before Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Recommendation Disclaimer Recommendation with Voice InteractionRecommendation Digital Channel Supported Resolutions for 3D ModesComponent Videos/PhotosMHL-to-HDMI Connector Supported Resolutions for UHDHdmi Connector except for the MHL-to-HDMI Connector If Hdmi UHD Color is set to OffUsing the TV Camera Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Face RecognitionMotion Control Voice ControlRequirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Photo, Video, and Music File Use LimitationsCompatible Storage Devices for File Transfers Supported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using the Bluetooth Devices Restrictions for using BluetoothLicense Open Source License Notice ARC Audio Return Channel Glossary480i/480p/720p/1080i/1080p DVI Digital Visual InterfaceDynamic versus Static IP Addresses EthernetComponent Connection