Promise Technology EX4650 Contacting Technical Support, Technical Support Services, United States

Chapter 7: Support

Why can’t I run WebPAM PRO in Konqueror?

The Konqueror browser (Linux) does not support WebPAM PRO. Install a Netscape Navigator or Firefox browser. With that browser as the default, reinstall WebPAM PRO.

Aren’t the WebPAM PRO icons supposed to be animated?

Yes, they are animated. However, the default setting for Internet Explorer under Windows 2003 Server does not display animation in the browser. Go to Internet Options > Advanced and check Play animations in web pages.

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

•Product model and serial number

•BIOS and driver version numbers

•A description of the problem / situation

•System configuration information, including: motherboard and CPU type, hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online™ Web Site	http://www.promise.com/support
	(technical documents, drivers, utilities, etc.)

United States

E-mail Support	e-SupportOn-Line
Fax Support	(408)	228-1097 Attn: Technical Support
Phone Support	(408)	228-1400 option 4
If you wish to write us for	Promise Technology, Inc.
support:	580 Cottonwood Drive
	Milpitas, CA 95035, USA

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