Promise Technology EX4650A, EX8650A, EX4650, EX8650 user manual

UPER

RAK

EX4650, EX4650A,

EX8650, EX8650A

SER

ANUAL

Versio n 1.0

Contents

Main Copyright Trademarks Important data protection information Notice Recommendations Radio Frequency Interference Statement Page Contents Page Page Page Page Page Page Page Chapter 1: Introduction About This Manual Product Overview XOR Microprocessor Hot-Swapping WebPAM PRO Management Software Operating System Support Browser Support Key Features and Benefits Page Specifications Chapter 2: Installation Unpacking the SuperTrak Installing the SuperTrak Card Page Page + G + SAS Connections and ID Numbers Scenario 1: Virtual Enclosure SGPIO Scenario 2: Virtual Enclosure Host PC Scenario 3: External Enclosures Daisy Chain Scenario 4: External Enclosures Parallel Scenario 5: SAS Expanders Choosing the Physical Drives Creating a Logical Drive Page Page Page Page Installing WebPAM PRO Utility Server Agent Operating System Support JRE Internet Browser Browser Support Installing WebPAM PRO onto a Windows PC or Server Page Page Page Page Page Page Installing WebPAM PRO onto a Linux PC or Server Page Page Page Page Page Page Page Logging into WebPAM PRO Logging in at the Host PC Logging in over the Network Regular Connection Secure Connection Login Screen Setting up WebPAM PRO Page Chapter 3: Installing Drivers Driver Diskette for Windows USB Memory Stick for Windows Driver Diskette for Linux Windows Vista Page Windows Server 2003 Page Windows XP Page Windows 2000 Page Red Hat Linux Enterprise 4.4, 4.5 SuSE Linux Enterprise 10.1 Chapter 4: SuperBuild Utility SuperTrak BIOS Page Page Main Menu Controller Selection Controller Information Physical Drive Management Viewing Physical Drives Viewing Physical Drive Information Managing Physical Drive Problems Disk Array Management Viewing Disk Arrays Viewing Disk Array Information Creating a Disk Array Changing Disk Array Settings Rebuilding a Disk Array Deleting a Disk Array Logical Drive Management Viewing Logical Drives Viewing Logical Drive Information Creating a Logical Drive Initializing a Logical Drive Changing Logical Drive Settings Deleting a Logical Drive Managing Logical Drive Problems Identifying a Critical Logical Drive Rebuilding the Logical Drive Spare Drive Available No Spare Drive Available Manual Rebuild Finding the Failed Physical Drive Identifying an Offline Logical Drive RAID 1, 5, 6, 10, 50 and 60 Page Spare Drive Management Viewing Spare D rives Viewing Spare Drive Information Creating a Spare Drive Changing Spare Drive Settings Deleting a Spare Drive Background Activity Event Log Viewing RAM Events Viewing NVRAM Events Clearing the Event Logs Time Sync Setting the Time Zone Synchronizing Time with an Embedded Site Miscellaneous SAS Ready LEDs SGPIO Backplane Buzzer Enabling or Disabling the Buzzer Page Chapter 5: Management with WebPAM PRO Logging into WebPAM PRO Logging in at the Host PC Logging in over the Network Regular Connection Login Screen Page Accessing the Interface Using the Header Using Tree View Using Management View Choosing a Display Language Viewing the Event Frame Saving the Event Frame Deleting the Event Frame Viewing the Storage Network Logging out of WebPAM PRO Managing Users Viewing User Information Making User Settings Making Your Own User Settings Changing a Users Password Changing Your Own Password Creating a User List of User Privileges Deleting a User Page Working with Subsystem/Host Management Viewing Subsystem/Host Information Adding a Subsystem or Host In-Band versus Out-of-Band Deleting a Subsystem or Host Setting User Privilege Page Managing Software Services Viewing Service Status Changing Web Server Settings Restarting the Tomcat Server Windows Linux Setting up Email Service Setting up Extended SMTP Sending A Test Email Message Setting Event Frame Refresh Time Changing CIM Client Settings Changing CIM Server Settings Managing the Host Viewing Host Information Setting User Rights Refreshing the WebPAM PRO Screen Managing the Subsystem Viewing Subsystem Information Clearing Statistical Data Setting an Alias for the Subsystem Updating the Firmware Checking Subsystem Health Viewing the Runtime Event Log Severity Definitions Saving the Runtime Event Log Clearing the Runtime Event Log Viewing the NVRAM Event Log Severity Definitions Saving the NVRAM Event Log Clearing the NVRAM Event Log Viewing Current Background Activities Making Background Activity Settings Running Background Activities Running Media Patrol Running PDM Viewing Scheduled Activities Scheduling an Activity Page Deleting a Scheduled Activity Viewing System Configuration Page Managing the Controller Viewing Controllers Information Viewing Controller Information Page Viewing Controller Statistics Making Controller Settings Clearing an Orphan Watermark Viewing Battery Information Silencing the Buzzer Making Buzzer Settings Testing the Buzzer Viewing Buzzer Information Managing Enclosures Viewing Enclosure Information Managing Physical Drives Viewing a List of Physical Drives Locating a Physical Drive Making Global Physical Drive Settings Viewing Physical Drive Information Adjustable Items Viewing Physical Drive Statistics Making Physical Drive Settings Forcing a Physical Drive Offline or Online Clearing Stale and PFA Conditions Page Managing Disk Arrays Viewing Disk Arrays Locating a Disk Array Creating a Disk Array Creating a Disk Array Automatic Configuration Creating a Disk Array Express Configuration Page Creating a Disk Array Advanced Configuration Page Deleting a Disk Array Viewing Disk Array Information Disk Array Operational Status Physical Drive Status Making Disk Array Settings Creating a Logical Drive Deleting a Logical Drive Migrating a Disk Array Rebuilding a Disk Array Rebuilding Automatically Rebuilding Manually Running Media Patrol on a Disk Array Running PDM on a Disk Array Transitioning a Disk Array Preparing a Disk Array for Transport Page Managing Logical Drives Viewing Information for All Logical Drives Logical Drive Status Locating a Logical Drive Viewing Logical Drive Information Logical Drive Status Logical Drive Synchronization Adjustable Items Viewing Logical Drive Statistics Changing Logical Drive Settings Initializing a Logical Drive Running Redundancy Check Viewing the Logical Drive Check Table Page Managing Spare Drives Viewing a List of Spare Drives Creating a Spare Drive Deleting Spare Drive Making Spare Drive Settings Running Spare Check Working with the Logical Drive Summary Viewing a List of All Logical Drives Locating a Logical Drive Viewing Individual Logical Drive Information Page Chapter 6: Technology Background Introduction to RAID RAID 0 Stripe RAID 1 Mirror RAID 1E Enhanced Mirror RAID 5 Block Striping with Distributed Parity RAID 6 Block and Double Parity Stripe RAID 10 Mirror / Stripe RAID 50 Striped Distributed Parity RAID 50 Axles Page RAID 60 Striping of Double Parity RAID 60 Axles Page Choosing a RAID Level RAID 0 RAID 1 RAID 1E RAID 5 RAID 6 RAID 10 RAID 50 RAID 60 Choosing Stripe Block Size Choosing Sector Size 2 TB Limitation Choosing Cache Policy Read Cache Policy Write Cache Policy Capacity Coercion Initialization Hot Spare Drive(s) Partition and Format the Logical Drive RAID Level Migration RAID 0 RAID 1 RAID 1E RAID 5 RAID 6 RAID 10 RAID 50 RAID 60 Ranges of Disk Array Expansion Delete and Recreate Media Patrol Predictive Data Migration (PDM) PDM Triggers Transition Drive Failure and Automatic Rebuild Page Automatic Transition Manual Transition Page Critical & Offline Logical Drives When a Physical Drive Fails Page With a Hot Spare Drive Without a Hot Spare Drive Rebuild Operation Page Chapter 7: Support Frequently Asked Questions Pre-Installation (Speed, Device Types, Capacity, Cabling) Drive Issues Page Installation Issues (Capacity, Booting) Post-Installation Contacting Technical Support Technical Support Services United States The Netherlands Germany Italy Taiwan China Limited Warranty Disclaimer of other warranties Your Responsibilities Returning the Product For Repair Page Appendix A: Partition and Format Page Page Page Appendix B: Upgrades Updating SuperTrak BIOS and Firmware Downloading BIOS and Firmware File Updating WebPAM PRO Downloading the WebPAM PRO Update File Installing the WebPAM PRO Update File Logging into WebPAM PRO Appendix C: Battery Backup Unit Installing the BBU Page Page Index