Netherlands, Germany, Italy | Promise Technology EX4650A, EX8650

SuperTrak EX Series User Manual

The Netherlands

E-mail Support	e-SupportOn-Line

Fax Support	+31 (0)	40 256 9463 Attn: Technical Support

Phone Support	+31 (0)	40 235 2600

If you wish to write us for	Promise Technology Europe B.V.
support:	Science Park Eindhoven 5542
	5692 EL Son, The Netherlands

Germany

E-mail Support	e-SupportOn-Line

Fax Technical Support	+49 (0) 2 31 56 76 48 - 29
	Attn: Technical Support

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If you wish to write us for	Promise Technology Germany
support:	Europaplatz 9
	44269 Dortmund, Germany

Italy

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Fax Support	0039 06 367 12400 Attn: Technical Support

Phone Support	0039 06 367 12626

If you wish to write us for	Promise Technology Italy
support:	Piazza del Popolo 18
	00187 Roma, Italia

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Promise Technology EX4650A, EX8650A user manual Netherlands, Germany, Italy

Contents

Supertrak Important data protection information CopyrightTrademarks Recommendations Radio Frequency Interference Statement Page Contents Installing Drivers, SuperBuild Utility SuperBuild Utility, Management with WebPAM PRO, Management with WebPAM PRO, Management with WebPAM PRO, Contents Support Appendix a Partition and Format Appendix B UpgradesTechnology Background, 209 Introduction About This Manual Product Overview XOR MicroprocessorHot-Swapping WebPAM PRO Management Software Operating System SupportBrowser Support Key Features and Benefits Advanced Hardware Design Features Benefits Compatibility Features Benefits Specifications Features BenefitsCompatibility Installation Unpacking the SuperTrak Installing the SuperTrak Card SuperTrak EX4650 card SuperTrak EX8650 card + R G + + - + SAS Connections and ID Numbers Scenario 1 Virtual Enclosure SgpioSuperTrak SAS Port Enclosure ID Range Drive ID Range Scenario 4 External Enclosures Parallel Scenario 2 Virtual Enclosure Host PCScenario 3 External Enclosures Daisy Chain Scenario 5 SAS Expanders Choosing the Physical Drives Level Number of Drives Creating a Logical Drive Page Installation Page Installation Agent Installing WebPAM PROUtility Server Operating System Support Internet Browser Browser Support Installing WebPAM PRO onto a Windows PC or Server Introduction dialog box License Agreement dialog box Setup Type dialog box Choose Destination Location dialog box SSL Security Options dialog box Ready to Install dialog box Install Complete dialog box Installing WebPAM PRO onto a Linux PC or Server License Agreement dialog box Choose Install Product dialog box Choose Install Folder dialog box WebPAM PRO Agent Configuration dialog box SSL Security Options dialog box WebPAM PRO Utility Server Configuration dialog box Register On-line dialog box Logging in over the Network Logging into WebPAM PROLogging in at the Host PC Regular Connection Login Screen Https//192.168.10.2288443/promise Setting up WebPAM PRO Click the Add Subsystem/Host tab Add Subsystem/Host tab Installing Drivers Driver Diskette for Windows USB Memory Stick for WindowsDriver Diskette for Linux New OS Installation Windows Vista Confirming Driver Installation Existing System Windows Server Existing System Windows XP Existing System Windows Existing System Red Hat Linux Enterprise 4.4 Type cd umount /mnt/floppy SuSE Linux Enterprise SuperTrak Bios SuperBuild Utility SuperTrak Bios screen SuperTrak Bios screen, logical drive offline Main Menu SuperBuild Main Menu Controller Selection Controller Information Physical Drive Management Viewing Physical DrivesViewing Physical Drive Information Managing Physical Drive Problems Disk Array Management Viewing Disk ArraysViewing Disk Array Information Creating a Disk Array Changing Disk Array Settings Rebuilding a Disk ArrayDeleting a Disk Array Logical Drive Management Viewing Logical DrivesViewing Logical Drive Information Creating a Logical Drive Write Cache Policy Choose from Write Back or Write Through Initializing a Logical Drive Changing Logical Drive Settings Deleting a Logical Drive Managing Logical Drive Problems Identifying a Critical Logical Drive No Spare Drive Available Rebuilding the Logical DriveSpare Drive Available Manual Rebuild Finding the Failed Physical Drive Identifying an Offline Logical Drive RAID 1, 5, 6, 10, 50 RAID Viewing Spare Drive Information Spare Drive ManagementViewing Spare Drives Creating a Spare Drive Changing Spare Drive Settings Deleting a Spare Drive Background Activity Event Log Viewing RAM EventsViewing Nvram Events Clearing the Event Logs Setting the Time Zone Time SyncSynchronizing Time with an Embedded Site Sgpio Backplane MiscellaneousSAS Ready LEDs Buzzer Enabling or Disabling the Buzzer Page Management with WebPAM PRO Login Screen Management with WebPAM PRO Accessing the Interface WebPAM PRO interface Using the Header Using Tree View Using Management View WebPAM PRO Tree View Choosing a Display Language Viewing the Event Frame Saving the Event Frame Deleting the Event FrameViewing the Storage Network Logging out of WebPAM PRO Storage Network appears in Tree View Making User Settings Managing UsersViewing User Information Making Your Own User Settings Changing a User’s PasswordChanging Your Own Password Creating a User Deleting a UserList of User Privileges Management with WebPAM PRO Working with Subsystem/Host Management Viewing Subsystem/Host InformationAdding a Subsystem or Host Setting User Privilege Deleting a Subsystem or HostIn-Band versus Out-of-Band Page Managing Software Services Viewing Service StatusChanging Web Server Settings Windows Setting up Email ServiceRestarting the Tomcat Server Linux Setting up Extended Smtp Setting Event Frame Refresh TimeSending a Test Email Message Changing CIM Client Settings Changing CIM Server Settings Viewing Host Information Setting User RightsManaging the Host Refreshing the WebPAM PRO Screen Managing the Subsystem Viewing Subsystem InformationClearing Statistical Data Setting an Alias for the Subsystem Updating the FirmwareClick the Clear Statistics link Saving the Runtime Event Log Checking Subsystem HealthViewing the Runtime Event Log Severity Definitions Clearing the Runtime Event Log Viewing the Nvram Event Log Saving the Nvram Event Log Clearing the Nvram Event LogViewing Current Background Activities Making Background Activity Settings Running Background Activities Running Media PatrolRunning PDM Viewing Scheduled Activities Scheduling an Activity 112 Viewing System Configuration Deleting a Scheduled Activity 114 Managing the Controller Viewing Controllers InformationViewing Controller Information 116 Making Controller Settings Viewing Controller Statistics Viewing Battery Information Clearing an Orphan Watermark Making Buzzer Settings Testing the BuzzerSilencing the Buzzer Viewing Buzzer Information Managing Enclosures Viewing Enclosure Information Locating a Physical Drive Managing Physical DrivesViewing a List of Physical Drives Virtual or Third Party Enclosures Making Global Physical Drive Settings Promise EnclosuresSata Drives SAS Drives Making Physical Drive Settings Adjustable ItemsViewing Physical Drive Statistics Forcing a Physical Drive Offline or Online Clearing Stale and PFA Conditions 126 Managing Disk Arrays Locating a Disk Array 128 Creating a Disk Array Automatic Configuration Creating a Disk Array Express Configuration 131 Creating a Disk Array Advanced Configuration Disk Array CreationLogical Drive Creation Summary Disk Array Operational Status Making Disk Array Settings Physical Drive Status 136 137 Migrating a Disk Array Rebuilding Automatically Rebuilding Manually Running Media Patrol on a Disk Array Running PDM on a Disk Array Transitioning a Disk Array Preparing a Disk Array for Transport 142 Managing Logical Drives Viewing Information for All Logical DrivesLogical Drive Status Locating a Logical Drive Logical Drive Synchronization Viewing Logical Drive Statistics 146 Running Redundancy Check Viewing the Logical Drive Check Table 148 Managing Spare Drives Viewing a List of Spare Drives 150 Making Spare Drive Settings Deleting Spare Drive Running Spare Check Working with the Logical Drive Summary Viewing a List of All Logical DrivesViewing Individual Logical Drive Information 154 Technology Background Introduction to RAID RAID 0 Stripe RAID 0 Striping interleaves data across multiple drives RAID 1 Mirror RAID 1 Mirrors identical data to two drives RAID 1E Enhanced Mirror Enhanced Data Mirrors Physical Drives RAID 5 Block Striping with Distributed Parity RAID 5 stripes all drives with data and parity information RAID 6 Block and Double Parity Stripe RAID 6 stripes all drives with data and dual parity RAID 10 Mirror / Stripe Data Stripe Mirror Physical Drives RAID 50 Striped Distributed Parity Component Minimum Maximum RAID 50 Axles 3,3,3 RAID 60 Striping of Double Parity RAID 60 is a combination of RAID 6 and RAID RAID 60 Axles 5,5 10,10 4,4,4 167 Choosing a RAID Level Advantages Disadvantages RAID 1E 170 High Read data transaction rate Choosing Stripe Block Size Choosing Sector Size Choosing Cache Policy TB LimitationLogical Drive Size Sector Size Capacity Coercion Read Cache PolicyWrite Cache Policy Initialization Hot Spare Drives Partition and Format the Logical Drive RAID Level Migration Target Requirements None Add physical drives maximum RAID 10 must have less than 16 physical drives Physical drives maximum Ranges of Disk Array Expansion PDM Delete and Recreate Current LD Size Maximum LD Sector Size Expansion Size Media Patrol Predictive Data Migration PDMPDM Triggers Transition Drive Failure and Automatic Rebuild 186 Automatic Transition Manual Transition 188 When a Physical Drive Fails Critical & Offline Logical Drives 190 With a Hot Spare Drive Without a Hot Spare DriveRebuild Operation 192 Frequently Asked Questions Pre-Installation Speed, Device Types, Capacity, CablingHow can I change the resources that the SuperTrak uses? Drive Issues Can I use Atapi devices on the SuperTrak EX Series?Will Acpi work with HDDs on the SuperTrak EX Series? Support Installation Issues Capacity, Booting Post-InstallationWhy can’t I make a dedicated spare drive in WebPAM PRO? Contacting Technical Support Technical Support ServicesWhy can’t I run WebPAM PRO in Konqueror? United States Netherlands GermanyItaly Limited Warranty TaiwanChina Disclaimer of other warranties Returning the Product For Repair Your Responsibilities Or retailer Appendix a Partition and Format Click the Next button to start the Wizard Appendix a Partition and Format 206 Updating SuperTrak Bios and Firmware Downloading Bios and Firmware File Updating WebPAM PRO Downloading the WebPAM PRO Update FileInstalling the WebPAM PRO Update File Logging into WebPAM PRO Appendix C Battery Backup Unit Installing the BBU SuperTrak EX Controller 212 Index Numerics 214 146 Axles 66 Capacity 18, 65, 132 List 59 150 List 73 Logical drive 65, 67, 133