Promise Technology EX8650A RAID 1, 5, 6, 10, 50, SuperTrak Bios screen, logical drive offline

Chapter 4: SuperBuild™ Utility

BIOS reports the condition and temporarily halts the booting process of the Host PC, so you can access the SuperBuild utility to investigate.

Figure 7. SuperTrak BIOS screen, logical drive offline

1.Press Ctrl-S to access the SuperBuild utility.

2.From the Main Menu, highlight Physical Drive Management and press Enter.

3.Verify that all of the physical drives attached to the SuperTrak controller appear under on the Physical Drive Management screen. See “Finding the Failed Physical Drive” on page 70.

•If ALL physical drives appear, but they show a status of Stale or Dead, see “Managing Physical Drive Problems” on page 60.

•If one or more physical drives do NOT appear, shut down the Host PC, open the case, check the power and data connections to each physical drive, correct any shortcomings, restart the Host PC and check in SuperBuild again.

RAID 1, 5, 6, 10, 50 and 60

You cannot rebuild an offline logical drive. However, if you can restore one of the failed physical drives, the logical drive will be critical, then you can rebuild it. See “Rebuilding the Logical Drive” on page 69.

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