Promise Technology EX8650, EX4650 Installation Issues Capacity, Booting, Post-Installation

SuperTrak EX Series User Manual

Installation Issues (Capacity, Booting)

How can I change the system boot sequence in order to boot from the SuperTrak EX Series logical drive?

The boot sequence is controlled by the system BIOS. As far as the system BIOS is concerned, the SuperTrak EX Controller and defined logical drives are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.

If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc. Put the SuperTrak EX Controller in the PCI-Express slot where it will be accessed ahead of other SCSI controllers if you want to boot from the logical drive.

How can I change the boot sequence between a PCI SCSI card and the SuperTrak EX Series RAID logical drive?

Since all PCI-Express are PnP, it is difficult to determine which device is addressed first. Most motherboard BIOSes have advanced options that identify devices and allow you to choose which device will be assigned resources first. Otherwise you may have to physically switch the device cards on the PCI/PCI-Express/PCI-X slots so that the boot device is in the highest priority slot number (see previous question).

Post-Installation

Why can’t I see the drives on the SuperTrak EX Series under FDISK?

You have not created a logical drive yet. Without a logical drive, the system will not recognize the physical drives attached to the SuperTrak EX Controller.

A physical drive is recognized by the SuperTrak controller but not available to use in a disk array. How can I make it available?

The physical drive might contain obsolete disk array information. See “Clearing Stale and PFA Conditions” on page 125. This action clears the obsolete information in order to make the drive available.

Why can’t I make a dedicated spare drive in WebPAM PRO?

Early versions of Internet Explorer running in Windows 2000 exhibit this problem. Update your Internet Explorer to the latest version.

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