Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com,” then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 22)

 

If the test image is properly displayed, the poor picture may caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analog cable/satellite box, upgrade to an HD digital set top box. HD Box Use HDMI or

did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto program.

 

Many HD channels are upscaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion, especially in fast moving pictures such

small block, dots, pixelization.

as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital

 

TV.

 

 

Color is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu (go to Picture mode / Color / Brightness / Sharpness)

 

(p. 14).

 

• Adjust Energy Saving option in the TV menu (go to MENU – Picture – Eco Solution –

 

Energy Saving (p. 14).

 

• Try resetting the picture to view the default picture settings (go to MENU - Picture - Picture Reset)

 

(p. 16).

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 16).

screen.

• Change cable/satellite box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected with a cable box, please try to reset the cable box (reconnect the AC cord and wait until

freezes or is distorted or delayed.

the cable box reboots. It may take up to 20 minutes).

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 22).

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the Sound menu (p. 18).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an inappropriate

• Check cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or Cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

• Perform the Sound Test as explained above.

 

 

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Samsung UN60C6300 user manual Troubleshooting, Issues Solutions and Explanations, 05InformationOher English

UN60C6300 specifications

The Samsung UN60C6300 is a standout offering in the realm of flat-screen televisions, designed to provide an impressive viewing experience for home entertainment enthusiasts. Released as part of Samsung's 6300 series, this 60-inch LED TV features a sleek design, making it a stylish addition to any living room.

One of the UN60C6300's main features is its Full HD resolution of 1920 x 1080 pixels, delivering crisp and vibrant images that bring your favorite movies, sports, and shows to life. The LED backlighting technology enhances contrast and brightness, ensuring that colors are rich and details are clear, even in the darkest scenes. Samsung’s Auto Motion Plus 120Hz technology is another key feature that significantly reduces motion blur during fast-paced scenes, resulting in a smoother overall picture quality.

The UN60C6300 comes equipped with Samsung’s Wide Color Enhancer Plus technology, which improves color reproduction. This ensures that every hue appears more accurate, vibrant, and lifelike, enriching the viewing experience. The Ultra Clear Panel reflects less light, contributing to reduced glare and allowing viewers to enjoy their favorite content without distractions, even in bright rooms.

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