Troubleshooting | Samsung M202x specification

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	163
• Power and cable connecting problems		164
•	Printing problems	165
•	Printing quality problems	169
•	Operating system problems	177

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Samsung M202x manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Convenience Wide range of functionality and application support Features by models Software Variety feature Useful to know Status LED flashes or remains constantly on Conventions About this user’s guideGeneral icons Icon Text Description Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Components Front view Rear view WPSa Configuration sheetControl panel overview Prints supplies info report / usage count report Prints supplies info report / error report Prints the screen Turning on the machine Accessories Run WindowsTap to choose what happens with this disc. pop-up window Installing the driver locally From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Learning the Basic Usage Media and tray Tray overview Loading paper in the tray Media and tray Tips on using the manual feeder Manual feeding in the tray Printing on special media Envelope Unacceptable Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Basic printing Printing Canceling a print job Opening printing preferencesClick Properties or Preferences Eco printing Using a favorite settingUsing help To Eco Printing, click the below Maintenance Ordering supplies and accessories Available supplies Storing the toner cartridge Handling instructions Estimated cartridge lifeToner cartridge usage Redistributing toner Replacing the toner cartridge Toner cartridge Replacing the toner cartridge Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Inside the machine Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Status LED Toner LED/ WPS LED/ Power LED Replacing the toner cartridge on Appendix Specifications General specifications Power save mode c Items Description Average operating modePower consumption Ready mode Power off mode d Print media specifications Thick Refer to the Plain Section CardStock B5ISO, Executive Labels c Folio, A4, B5JISB5ISO, Executive Postcard Bond Refer to the Plain Windows Server Operating system Requirement recommendedFree HDD space Windows XP Windows Vista Free HDD space MacOperating system Requirements Recommended Mac OS X Linux Items RequirementsOperating system Network environment Items Specifications Network interfaceWireless security Network operating system Laser safety statement Ozone safetyRegulatory information Power saver China only Recycling M9śJ Applicable in countries with separate collection systems United States of America onlyFCC information to the user Canadian radio interference regulations Federal communications commission FCCUnited states of america FCC statement for wireless LAN use Russia/Kazakhstan/Belarus only Germany only Thai only Important warningTurkey only Replacing the fitted plug for UK only Approvals and Certifications EC CertificationDeclaration of conformity European countries Wireless guidance Regulatory compliance statements Israel only China only Copyright REV Advanced Advanced Paper feeding problems 163 Software Installation Installation for Mac Click ContinueSelect USB Connected Printer on the Printer Connection Type Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- connected Machine SyncThru Web Admin Service SyncThru Web Service Wired network setup Printing a network configuration report ID admin Password sec00000 IPv6 configurationFrom the SyncThru Web Service Settings IPv6 address configuration Understanding your network type Wireless network setupWireless network name and Network Password Getting started From the machine’s control Introducing wireless set up methodsWith Access Point Panel See Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Connecting in PBC mode Connecting in PIN mode Re-connecting to a network Canceling the connection processDisconnecting from a network Access point via USB cable Setup using Windows Operation Mode Select Infrastructure Screen. Then, click Next Cable between the computer and machine. Click Next Access point without a USB cable recommended Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Dhcp methodFor the Static method Setup using Mac Wireless Network Setting Complete window appears. Click Next Type and click Continue Next Wireless Network Setting Complete window appears. Click Next Type and click Continue If the screen does not appear, go to step Creating the ad hoc network in Mac Machine has searched appears. Click Advanced Setting WEP Key Index Machine when configuring the wireless network Quit Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom Setting up Wi-Fi Direct Setting up the mobile deviceWi-Fi Direct On/Off Select On to enable Problems during setup or driver installation TroubleshootingHow to compare Click Configure Port.. button Other problems Wireless network setup Samsung Mobile Print Supported Mobile OSSupported devices Using the NFC feature Requirements Printer starts printing Google Cloud Print Registering your Google account to the printerClick Register Click Finish printer registration Printing from an application on mobile devicePrinting with Google Cloud Print Click Manage your printers Printing from the Chrome browser Tap Click here to PrintSelect Print with Google Cloud Print Setting up AirPrint AirPrintClick Raw TCP/IP, LPR, IPP or mDNS Printing via AirPrint Special Features Altitude adjustment For Windows and Mac users, see Device Settings on Changing the default print settings Preferences Setting your machine as a default machine Using advanced print features Printing to a file PRN Understanding special printer features Multiple Pages per Side Poster Printing Booklet Printinga Description Double-sided Printing Manual a Paper Options Editing a watermark WatermarkCreating a watermark Deleting a watermark Overlay a OverlayCreating a new Using a page overlay Overlay List box Printing a document Changing printer settingsMac printing Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties Useful Management Tools Accessing management tools Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overview Setting the system administrator’s information Maintenance tabSettings tab Security tab Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerFor Mac Troubleshooting button This button opens Troubleshooting Guide when an error occurs Device Settings Alert Settings Windows onlyAdvanced settings user interface overview Toner Level Samsung Printer Status overviewIcon Mean Description Option User’s Guide Using Samsung Printer StatusOrder Supplies Close Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Printing from Windows Deleting a printerBasic printing Select Remove Printer Cancelling a print job Opening more settingsClick More settings Layout settings Eco settingsPaper settings Basic Confidential Printing Using the sharing featureJob Accounting From the Charms, select Share Samsung Printer Experience Troubleshooting Paper feeding problems Power and cable connecting problems PowerCondition Printing problems Print Print job is extremely Machine selects printPaper source Slow Half the page is blank Pages print, but they are Text is wrongGarbled, or incomplete Blank Printing problems Top half of the paper is Printing quality problemsCondition Suggested Solutions Light or faded print Printed lighter than the rest Toner specks DropoutsWhite Spots Condition Suggested Solutions Vertical lines Black backgroundToner smear Background scatter Characters or pictures Curl or wave Condition Suggested Solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested Solutions Loose toner Character voidsHorizontal stripes Repetitively appears on a few Condition Suggested Solutions CurlAn unknown image Sheets Loose toner Light print or contamination Occurs Operating system problems Common Windows problems Common Mac problems Condition Suggested solutions Common Linux problems Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hungary Oman Slovakia AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Duplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser Unit Halftone GatewayGrayscale Ieee ITU-T No chart IPM MAC address Modem NetWare Originals Printer Driver ResolutionPostScript Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Placing a machine USB cable