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Samsung M202x manual Troubleshooting

Models: M202x

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4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		52
•	Clearing paper jams	53
•	Understanding the status LED	56

This chapter gives helpful information for what to do if you encounter an error.If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 162).If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung M202x manual Troubleshooting

Contents

User’s Guide Basic Introduction Convenience Key benefitsWide range of functionality and application support Software Features by modelsVariety feature Status LED flashes or remains constantly on Useful to knowIcon Text Description About this user’s guideGeneral icons ConventionsSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Components Machine overviewFront view Rear view Prints supplies info report / usage count report Configuration sheetControl panel overview WPSaPrints the screen Prints supplies info report / error reportTurning on the machine Accessories Run WindowsTap to choose what happens with this disc. pop-up window From the Windows 8 Start Screen Installing the driver locallyClick Programs and Features Reinstalling the driverLearning the Basic Usage Tray overview Media and trayLoading paper in the tray Media and tray Manual feeding in the tray Tips on using the manual feederPrinting on special media Unacceptable EnvelopeCard stock/ Custom-sized paper LabelsPreprinted paper Setting the paper size and type Printing Basic printingCanceling a print job Opening printing preferencesClick Properties or Preferences To Eco Printing, click the below Using a favorite settingUsing help Eco printingMaintenance Ordering supplies and accessories Available supplies Storing the toner cartridge Handling instructions Estimated cartridge lifeToner cartridge usage Redistributing toner Toner cartridge Replacing the toner cartridgeReplacing the toner cartridge Cleaning the outside Cleaning the machineCleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Tray Clearing paper jamsInside the machine Clearing paper jams Color of the LED indicates the machines current status Understanding the status LEDStatus LED Replacing the toner cartridge on Toner LED/ WPS LED/ Power LEDAppendix General specifications SpecificationsPower off mode d Items Description Average operating modePower consumption Ready mode Power save mode cPrint media specifications Section Thick Refer to the PlainPostcard Bond Refer to the Plain Labels c Folio, A4, B5JISB5ISO, Executive CardStock B5ISO, ExecutiveWindows Vista Operating system Requirement recommendedFree HDD space Windows XP Windows ServerMac OS X MacOperating system Requirements Recommended Free HDD spaceLinux Items RequirementsOperating system Network operating system Items Specifications Network interfaceWireless security Network environmentLaser safety statement Ozone safetyRegulatory information Power saver China only Recycling M9śJ Applicable in countries with separate collection systems United States of America onlyFCC information to the user Canadian radio interference regulations Federal communications commission FCCUnited states of america Russia/Kazakhstan/Belarus only Germany only FCC statement for wireless LAN useReplacing the fitted plug for UK only Important warningTurkey only Thai onlyApprovals and Certifications EC CertificationDeclaration of conformity European countries Regulatory compliance statements Wireless guidanceIsrael only China only REV CopyrightAdvanced Advanced Paper feeding problems 163 Software Installation Installation for Mac Click ContinueSelect USB Connected Printer on the Printer Connection Type Or Print & Fax Reinstallation for MacInstalling the Unified Linux Driver Installation for LinuxReinstallation for Linux Using a Network- connected Machine SyncThru Web Service SyncThru Web Admin ServicePrinting a network configuration report Wired network setupSettings IPv6 configurationFrom the SyncThru Web Service ID admin Password sec00000IPv6 address configuration Getting started Wireless network setupWireless network name and Network Password Understanding your network typePanel Introducing wireless set up methodsWith Access Point From the machine’s controlSee Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Connecting in PBC mode Connecting in PIN mode Re-connecting to a network Canceling the connection processDisconnecting from a network Setup using Windows Access point via USB cableScreen. Then, click Next Operation Mode Select InfrastructureCable between the computer and machine. Click Next Access point without a USB cable recommended Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Dhcp methodFor the Static method Wireless Network Setting Complete window appears. Click Next Setup using MacType and click Continue Next Wireless Network Setting Complete window appears. Click Next Type and click Continue If the screen does not appear, go to step Creating the ad hoc network in Mac WEP Key Index Machine has searched appears. Click Advanced SettingQuit Machine when configuring the wireless networkTurning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom Setting up Wi-Fi Direct Setting up the mobile deviceWi-Fi Direct On/Off Select On to enable Problems during setup or driver installation TroubleshootingHow to compare Click Configure Port.. button Other problems Wireless network setup Samsung Mobile Print Supported Mobile OSSupported devices Requirements Using the NFC featurePrinter starts printing Google Cloud Print Registering your Google account to the printerClick Register Click Manage your printers Printing from an application on mobile devicePrinting with Google Cloud Print Click Finish printer registrationPrinting from the Chrome browser Tap Click here to PrintSelect Print with Google Cloud Print Setting up AirPrint AirPrintClick Raw TCP/IP, LPR, IPP or mDNS Printing via AirPrint Special Features For Windows and Mac users, see Device Settings on Altitude adjustmentPreferences Changing the default print settingsSetting your machine as a default machine Printing to a file PRN Using advanced print featuresMultiple Pages per Side Understanding special printer featuresPoster Printing Booklet Printinga Description Paper Options Double-sided Printing Manual aDeleting a watermark WatermarkCreating a watermark Editing a watermarkOverlay a OverlayCreating a new Overlay List box Using a page overlayPrinting multiple pages on one sheet Changing printer settingsMac printing Printing a documentPrinting on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties Useful Management Tools Find Samsung Printers Accessing management toolsEasy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web ServiceSecurity tab Maintenance tabSettings tab Setting the system administrator’s informationUsing Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerFor Mac Troubleshooting Guide when an error occurs Troubleshooting button This button opensDevice Settings Alert Settings Windows onlyAdvanced settings user interface overview Option Samsung Printer Status overviewIcon Mean Description Toner LevelClose Using Samsung Printer StatusOrder Supplies User’s GuideUsing Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Select Remove Printer Deleting a printerBasic printing Printing from WindowsCancelling a print job Opening more settingsClick More settings Basic Eco settingsPaper settings Layout settingsFrom the Charms, select Share Samsung Printer Experience Using the sharing featureJob Accounting Confidential PrintingTroubleshooting Paper feeding problems Power and cable connecting problems PowerCondition Print Printing problemsSlow Half the page is blank Machine selects printPaper source Print job is extremelyBlank Text is wrongGarbled, or incomplete Pages print, but they arePrinting problems Printed lighter than the rest Printing quality problemsCondition Suggested Solutions Light or faded print Top half of the paper isToner specks DropoutsWhite Spots Condition Suggested Solutions Vertical lines Black backgroundToner smear Characters or pictures Background scatterCurl or wave Condition Suggested Solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested Solutions Loose toner Character voidsHorizontal stripes Sheets Loose toner Light print or contamination Occurs Condition Suggested Solutions CurlAn unknown image Repetitively appears on a fewCommon Windows problems Operating system problemsCondition Suggested solutions Common Mac problemsCommon Linux problems Cote D’ Ivoire Country/Region Customer Care Center WebSiteCyprus Hungary Oman Slovakia 802.11b/g/n Access point802.11 AppleTalkControl Panel DefaultCoverage CollationDuplex Dot Matrix PrinterDuty Cycle Fuser Unit EtherTalkEmulation EthernetIeee GatewayGrayscale HalftoneIPM ITU-T No chartModem MAC addressOriginals NetWarePrint Media ResolutionPostScript Printer DriverToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Index Placing a machine USB cable