C18A_ENG_europe_17"_film 10/10/03 4:11 PM Page 80

Troubleshooting: Before Contacting Service Personnel

ENG

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture

Normal picture but no sound

No picture or black and white picture

Sound and picture interference

Blurred or snowy picture, distorted sound

Remote control malfunctions

Check that the mains lead has been connected to a wall socket.

Check that you have pressed the “I ” button (On/Off) and the POWER () button.

Check the picture contrast and brightness settings.

Check the volume.

Check the volume.

Check whether the volume MUTE () button on the remote control has been pressed.

Adjust the colour settings.

Check that the broadcast system selected is correct.

Try to identify the electrical appliance that is affecting the television, then move it further away.

Plug your television into a different mains socket.

Check the direction, location and connections of your aerial. This interference is often occurs to the use of an indoor aerial.

Replace the remote control batteries.

Clean the upper edge of the remote control (transmission window).

Check the battery terminals.

You cannot insert a video cassette

The buttons on the front panel have no effect

The television programme was not recorded.

Timer recording was unsuccessful

A video cassette can only be inserted with the window side up and the safety tab facing you.

The panel lock function has been activated; refer to page 34 for further details.

Check that the safety tab on the cassette is intact.

Check the timer settings. If there was a power failure or interruption during timer recording, the recording will have been cancelled.

Check that the POWER () button was pressed to activate the timer (STANDBY and TIMER indicators on). : 1 Tuner model.

Noise bars or streaks on playback

Adjust the vertical alignment of the picture; refer to page 42.

 

 

 

 

 

 

Change cassettes. This cassette may be excessively worn.

 

 

 

 

 

 

 

 

When the PLAY/PAUSE (

 

 

 

) is

A still picture may have “noise bars”, depending on the condition of

 

 

pressed during playback, the still

 

the tape.

picture has severe “noise bar” streaks

Adjust the vertical alignment of the picture; refer to page 42.

 

 

 

The rewind or fast-forward functions

Check that the tape is not already at the beginning or end of the

have no effect

 

 

 

 

 

 

cassette respectively.

 

 

 

 

 

 

 

 

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Samsung UW17J11VD5XXEG, UW17J11VD5XXEC manual Troubleshooting Before Contacting Service Personnel, When the PLAY/PAUSE

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