Samsung V6700-XAC, 01304A Troubleshooting, Action, Page, Identifying DVD Problems, Chapter

Chapter 6

REFERENCE

Troubleshooting

Before contacting a Samsung authorized service center, perform the following simple checks. If you are unable to solve the problem after reading the above instructions, note:

-The model and serial number on the rear of your DVD-VCR

-The warranty information

-A clear description of the problem

Then contact your nearest SAMSUNG service center.

Identifying DVD Problems

Problem			Action	Page
		•	Check the batteries in the remote control.
No operations can			They may need replacing.
		•	Operate the remote control at a distance of no more than 20 feet.	P5
be performed with
the remote control.		• Remove batteries and hold down one or more buttons for several
			minutes to drain the microprocessor inside the remote control to
			reset it. Reinstall batteries and try to operate the remote control
			again.
Disc does not play.		•	Ensure that the disc is installed with the label side facing up.	P9
		• Check the region number of the DVD.
		•	5.1 channel sound is reproduced only when the following
			conditions are met.:
5.1 channel sound			1) The DVD-VCR is connected with the proper Amplifier	P20
			2) The disc is recorded with 5.1 channel sound.
is not being
		• Check whether the disc being played has the “5.1 ch” mark on
reproduced.
			the outside.
		• Check if your audio system is connected and working properly.
		• In a DVD Setup Menu, is the Audio Output set to Bitstream?
The	icon	• The features or action cannot be completed at this time because:
		1. The DVD’s software restricts it.
appears on		2. The DVD’s software doesn’t support the feature (e.g., angles).
screen.		3. The feature is not available at the moment.		-
		4. You’ve requested a title or chapter number or search time that is
			out of range.
Disc Menu doesn’t		•	Check if the disc has a Menu.	-
appear.
Play mode differs		•	Some of the functions selected in the Setup Menu may not work	-
from the Setup			properly if the disc is not encoded with the corresponding
Menu selection.			function.
The screen ratio		• The Screen Ratio is fixed on your DVDs.		P41-42
cannot be changed.
No audio.		•	Make sure you have selected the correct Digital Output in the	P59~60
			Audio Options Menu.

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