![](/images/new-backgrounds/1274915/27491557x1.webp)
Symptom | Check |
| Remedy |
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Cannot connect the | Forwired connection | • Check the name of the port | |
speaker to a mobile device | • Check the cable connection. | and make sure that the cable is | |
or TV. | • Check on the right side of the | connected to the right port. | |
| speaker and make sure that | • See “Connecting to a Wired | |
| the speaker mode is set to | Network”. (13 page) | |
| AUX mode. | Click here. |
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| ForBluetooth connection | • Press the Bluetooth button on | |
| • Check on the right side of the | the right side of the speaker for | |
| speaker and make sure that | 5 seconds or longer to enter the | |
| the speaker mode is set to | standby mode and search for the | |
| Bluetooth mode. | speaker from your mobile device | |
| • Set the speaker to Bluetooth | or TV. |
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| mode and try searching from | See “Connecting to Bluetooth”. | |
| the mobile device or TV again. | (10 page) | Click here. |
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| • This feature supports Samsung | |
| • Check if your TV is a | Smart TVs released in 2014 and | |
| supported model. | later. |
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| • Make sure that your mobile | • If your TV is not connected to the | |
| device or TV is connected to | ||
| the | menu on the TV to establish the | |
| • Make sure that your speaker | connection. | |
| is connected to the | (See the user manual provided | |
| network. | with your TV) | |
| • Check the DFS channel. | • If the TV is already connected, | |
| (DFS : Dynamic Frequency | the speaker should appear on | |
| Selection) | SmartThings app on your mobile | |
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| device (smartphones, tablets, etc.). | |
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| See “Using via | |
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| (16 page) | Click here. |
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| • Connecting the TV and speaker | |
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| over | |
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| if your wireless router uses the | |
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| DFS channel. For details, please | |
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| contact your internet provider. | |
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