Troubleshooting
Symptom | Checklist | |
| ffSamsung Connect App operates on Andorid OS 6.0 or higher, iOS 10 | |
| or higher. | |
Samsung Connect App | ffThe supporting OS version for Samsung Connect App may change | |
cannot be installed. | later. | |
| ffFor rooted smart devices, standard installation and use will not be | |
| guaranteed. | |
|
| |
| ffTry the product registration procedure again by referring to the | |
| ||
| ffPlease refer to the “Setting up the wireless router” in the user | |
| manual. | |
| ffPlease refer to the steps for completing the product registration in | |
| the user manual section "Adding a device to the Samsung Connect | |
A message of product | APP". | |
registration failure appears. | ffWhen the product registration fails repeatedly, reset the POWERbot | |
| and Smartphone, run the Samsung Connect App again and try the | |
| product registration. | |
| ffThe same Samsung account should be used for the login of App and | |
| product registration. | |
| ffAll users should use the Samsung account issued by the same | |
| country. | |
|
| |
During product registration, | ffPress the recharging button until you hear it beep. | |
recharging button is | ||
pressed and held as | fIf the next step does not appear within several seconds, press the | |
instructed but the next step | recharging button one more time. | |
does not appear. |
| |
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| |
During product registration, |
| |
the wireless router I want | ffCancel the product registration, run the Samsung Connect App | |
to connect cannot be | again, and try the product registration again. | |
searched. |
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| |
During product registration, |
| |
the AP password | ffPress and hold the “[Robot Vacuum] Samsung” on the network list | |
1111122222 is not input | and delete the network to initialize the password. | |
correctly. |
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| |
During product registration, | ffCancel the product registration, run the Samsung Connect App | |
the password of the | again, and try the product registration again. | |
connecting wireless router | ffPress and hold the wireless router you want to connect on the | |
is not input correctly. | network list, and delete the network to initialize the password. | |
|
| |
A connection cut between | fRefresh the screen and wait. | |
the Samsung Connect | ffRun the Samsung Connect App again. | |
App and the POWERbot | ||
ffCheck whether there is an internet connection problem. Especially, | ||
occurs though the product | ||
registration is completed. | a firewall may interrupt standard operation. | |
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