Samsung VR10M703SWG/EE, VR10M701SUW/EE, VR20M707SWD/EE manual ENGLISH-36

Troubleshooting

Symptom	Checklist
I have installed the Samsung	ffYou can use the product after connecting the wireless router
Connect app, but, the POWERbot	and the POWERbot through Easy-Setup according to the
fails to be connected.	procedure.
I fail to log into the Samsung	ffCheck your ID and password on the screen of the Samsung
account.	account.
There appears a message saying	ffYou may have failed temporarily due to the distance from the
there is a failure during Easy-	wireless router or other obstacles. Please try again after a
Setup.	while.
The products do not work	ffTurn off the Samsung Connect app and then run it again, or
	disconnect the smart phone from the wireless router and
even though the smart phone
	then connect it again. Or turn off the power supply of the
is normally connected to the
	POWERbot, turn it on, wait for a minute or longer, and then run
POWERbot.
	the Samsung Connect app again.
The functions of the Samsung	ffCheck if the Smart control blocking function of the POWERbot
Connect App do not work.	is set. (When the Smart control is locked, the Wi-Fi indicator is
	turned off.)
The Samsung Connect Robot	ffCheck if the POWERbot is connected to the wireless router.
Vacuum App fails to get started.
POWERbot is not connected to	ffCheck the setting status of the wireless router.
Wi-Fi.
	ffCheck whether the floor is not even and then the POWERbot
Intelligent power control	works with its body a bit lifted up.
	ffCheck whether there are any foreign matters on the cliff
function works on a normal floor.
	sensor which is at the bottom of the POWERbot.
	ffCheck whether the floor color is dark.
Intelligent power control	ffWhen the POWERbot cleans a carpet with short fibre and
	bright color, it may recognize the carpet as a floor and then
function does not work.
	the Intelligent power control function may not work.
	ffWhen POWERbot cannot recognize the wall, the Edge clean
	master may not work.
Edge clean master function does	––When an obstacle made of reflective material is in front of
not work.	the wall
	––When the wall itself is made of reflective material
	––When the wall is a dark color
Edge clean master function	ffCheck whether small obstacles are arranged in a narrow space.
works though there is no wall or	ffWhen the POWERbot recognizes the front obstacle as a wall,
corner.	Edge clean master function may work.
The Edge clean master function	ffWhen the degree of the angle of a corner which the POWERbot
works though the POWERbot has	detects is large, the Edge clean master function may work
not approached a wall or corner.	without approaching the wall or corner.

✻✻Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www. samsung.com, go to Support > Search Product Support and enter the model name.

ENGLISH-36

1_VR7000_EN_DJ68-00763F-06_EE.indd 36 2017-12-19 오후 7:28:10