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Troubleshooting
Symptom | Checklist | |
| ffDust sensor mode is on. | |
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POWERbot moves | dusty area, it moves around that area to focus on cleaning. | |
around at the same | ffPOWERbot moves around an area and the "DUST" is on the display panel | |
place. | even though there's no dust at the surrounding area. | |
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| then remove them. | |
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| ffCheck if the charger is installed near a narrow passage or door, and reinstall it | |
POWERbot does not | in the other areas. | |
clean a certain area. | ||
| cannot pass through the passage or doorsill. | |
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The battery usage time | ffCheck if you're using manganese drycell batteries and replace the batteries | |
of the Virtual guard is | ||
too short. | with new ones. (2 type D (LR20) batteries) | |
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I have installed the |
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Samsung Smart | ffYou can use the product after connecting the wireless router and the | |
Home app, but, the | ||
POWERbot through | ||
POWERbot fails to be | ||
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connected. |
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I fail to log into the | ffCheck your ID and password on the screen of the Samsung account. | |
Samsung account. | ||
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There appears a |
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message saying there | ffYou may have failed temporarily due to the distance from the wireless router or | |
is a failure during | other obstacles. Please try again after a while. | |
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The products do not | ffTurn off the Samsung Smart Home app and then run it again, or disconnect | |
work even though | ||
the smart phone from the wireless router and then connect it again. Or turn off | ||
the smart phone is | ||
the power supply of the POWERbot, turn it on, wait for a minute or longer, and | ||
normally connected to | ||
then run the Smart Home app again. | ||
the POWERbot. | ||
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The functions of the | ffCheck if the remote control blocking function of the POWERbot is set. (If the | |
Samsung Smart Home | ||
App do not work. | ||
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The Samsung Smart |
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Robot Vacuum App | ffCheck if the POWERbot is connected to the wireless router. | |
fails to get started. |
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POWERbot is not | ffCheck the setting status of the wireless router. | |
connected to | ||
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