troubleshooting and information codes
Information codes
When your washer malfunctions, you may see an information code on the display. If that happens, please check this table and try the suggested solution before calling Customer Service.
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| Will not start. | - Make sure the water source faucets are on. |
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| - Make sure the washer is plugged in. |
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| - Make sure the power is on. |
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| - Make sure there is enough water. |
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| Does not drain. | - Is the drain hose down?(No pump) |
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| - Check if the drain hose is frozen. |
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| - Check if the drain hose is clogged. |
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| - If the water does not drain within 15 minutes, a buzzer |
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| will sound, and the remaining time indicator will show |
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| “5E”. |
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| Has no water. | - Turn the faucets on fully. |
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| - Has the water supply to the residence been cut off? |
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| - Check if the water supply hose or hose connection is |
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| clogged. |
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| - Check if the water faucet is frozen. |
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| - If water supply is not finished within 1 hour or water level |
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| is not changed within 4 minutes, a buzzer will sound, and |
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| the remaining time indicator will show “4E”. |
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| Does not spin. | - Check that the laundry is spread out evenly in the |
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| - Check that the washer is balanced and on a sturdy flat |
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| surface. |
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| Overflows(water). | - Restart after spinning. |
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| - If the error sign is still displayed, call a customer service |
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26_ troubleshooting
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