Appendix
AATroubleshooting
Before requesting service, please check the following.
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| Symptom |
| Check | Remedy |
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| The unit will not turn on. | •• Is the power cord plugged into the | •• Connect the power cord to the | ||
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| outlet? | outlet. |
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| Hub and product is not paired. | •• When the Hub is plugged in, do | •• Reset the HUB. (Refer to the HUB's | ||
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| the HUB's front indicators show | user manual for details.) | |
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| it's operating properly? | Unplug the HUB and plug it in | |
| •• Is the LAN cable connected to | again. Check whether the pairing | ||
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| the wireless router and the HUB | indicator on the front of the HUB is | |
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| properly? | blinking or not. |
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| •• Make sure the product's front LED | •• Reset the product (see page 5). | ||
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| turns from red to blue. | Click here. |
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| Unplug the product and plug | |
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| it in again. Check whether the | |
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| LED indicator on the front of the | |
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| product is blinking or not. | |
| A function does not work when | •• Is there static electricity in the air? | •• Disconnect the power plug and | ||
| the button is pressed. |
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| connect it again. |
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| Sound is not produced. | •• Is the volume set to minimum? | •• Connect the product correctly. | ||
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| •• Adjust the volume. |
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The TV SoundConnect (TV pairing) | •• Does your TV support TV | •• TV SoundConnect is supported by | ||
| failed. |
| SoundConnect? | some Samsung TVs released after | |
| •• Is your TV firmware the latest | 2012. Check your TV to see if it | ||
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| version? | supports TV SoundConnect. | |
| • | • Does an error occur when | •• Confirm TV SoundConnect is set to | |
| connecting? | On in your TV's menu. |
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| •• Update your TV with the latest | |
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| firmware. |
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| •• Contact the Samsung Call Centre. | |
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| •• Press and hold the | Source |
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| button for more than 5 seconds | |
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| to reset TV SoundConnect and | |
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| connect a new TV. |
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