Troubleshooting
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
Problem |
| Action | |
|
| ||
| • Make sure the washing machine is plugged in. | ||
The washing machine | • | Make sure the door is properly closed. | |
won’t start. | • | Make sure the water tap is open. | |
| • Press the START/PAUSE button again. | ||
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| ||
Water supply is | • Open the water tap fully. | ||
• | Make sure the water supply hose is not frozen. | ||
insufficient, or no | |||
• | Make sure the water supply hose is not kinked or clogged. | ||
water is supplied. | |||
• | Clean the filter on the water supply hose. | ||
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| |
Has detergent | • | Make sure your washing machine is running with sufficient | |
remaining in the | |||
| water pressure. | ||
detergent drawer |
| ||
• | Make sure the detergent is added to the center of the | ||
after the wash cycle | |||
| detergent drawer. | ||
is complete |
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| • Make sure the washing machine is installed on a level floor. If | ||
The washing machine |
| the floor is not level, use the levelling feet to adjust the level. | |
• | Make sure that the shipping bolts are removed. | ||
vibrates badly or | |||
• | Make sure the washing machine is not touching any other | ||
makes noise. | |||
| object. | ||
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| ||
| • Make sure the laundry load is balanced. | ||
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| |
The washing machine | • | Make sure the drain hose is straightened all the way to the | |
does not drain and/ |
| drain system. | |
or spin. | • | Make sure the debris filter is not clogged. | |
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| • Press the START/PAUSE button to stop the washing machine. | ||
The door won’t open. | • The door stays locked as long as the washing machine is still | ||
| hot inside after a heating operation. | ||
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•Deactivate the Child Lock if activated.
If a problem persists, contact a local Samsung service centre.
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