Problem

 

Action

 

 

 

• Press or tap Start/Pause to stop the washing machine.

 

• It may take a few moments for the door lock mechanism to

 

 

disengage.

 

• The door will not open until 3 minutes after the washing

The door does not

 

machine has stopped or the power turned off.

open.

Make sure all the water in the drum is drained.

 

• The door may not open if water remains in the drum. Drain the

 

 

drum and open the door manually.

 

• Make sure the door lock light is off. The door lock light turns

 

 

off after the washing machine has drained.

 

 

 

• Make sure the Auto Detergent and Auto Softener settings are

 

 

properly configured.

 

• Make sure you use the recommended types of detergent as

Excessive suds.

 

appropriate.

Use high efficiency (HE) detergent to prevent oversudsing.

 

 

• Reduce the detergent amount for soft water, small loads, or

 

 

lightly soiled loads.

 

Non-HE detergent is not recommended.

 

 

 

• Make sure the remaining amount of detergent and fabric

Cannot apply

 

softener is not over the limit.

Make sure the Auto Dispense function is activated, with both

additional detergent.

 

the Water Hardness and Concentration settings properly

 

 

 

 

specified.

 

 

 

Troubleshooting

English  49

WD80J5420AW_03588J-06_EN.indd 49

2018/3/7 15:12:26

Page 49
Image 49
Samsung WD80J5420AW/EE manual Troubleshooting