troubleshooting and information codes
Check these points if your washing machine...
PROBLEM | SOLUTION |
|
|
Will not start | • Make sure your washing machine is plugged in. |
| • Make sure the door is firmly closed. |
| • Make sure the water source tap(s) are turned on. |
| • Make sure to press the Start/Pause button. |
Has no water or not enough | • Turn the water tap on fully. |
water | • Make sure the water source hose is not frozen. |
| • Straighten the water intake hoses. |
| • Clean the filter on the water intake hose. |
Has detergent remains in | • Make sure your washing machine is running with sufficient water |
the detergent drawer after | pressure. |
the wash cycle is complete | • Make sure the detergent is added to the center of the detergent |
| drawer. |
Vibrates or is too noisy | • Make sure your washing machine is on a level surface. If the surface |
| is not level, adjust the washing machine feet to level the appliance. |
| • Make sure that the shipping bolts are removed. |
| • Make sure your washing machine is not touching any other object. |
| • Make sure the laundry load is balanced. |
The washing machine does | • Straighten the drain hose. Eliminate kinked hoses. |
not drain and/or spin | • Make sure the debris filter is not clogged. |
Door is locked shut or will | • Make sure all the water in your drum is drained out. |
not open. | • Make sure the door lock light is off. Door lock light will off after |
| drained. |
The drain pump generates | • Check if the drain pump is blocked by flocks or dirt . Clean the debris |
a strange noise. | filter to abate noise. |
|
|
If the problem persists, contact your local Samsung Customer Service.
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