troubleshooting and information codes

Information codes

When your washing machine malfunctions, you may see an information code on the display. If that happens, check this table and try the suggested solution before calling Customer Service.

CODE SYMBOL

SOLUTION

 

 

dE

• Make sure the door is firmly closed.

• Make sure that laundry is not caught in the door.

 

4E

• Make sure the source water tap is turned on.

• Check the water pressure.

 

5E

• Clean the debris filter.

• Make sure the drainage hose is installed correctly.

 

 

• The laundry load is unbalanced. Redistribute the load. If only one item

UE

of clothing needs washing, such as a bathrobe or pair of jeans, the

final spin result might be unsatisfactory and an “UE” error message

 

 

will be shown in the display window.

cE/3E

• Call the after-sales service.

 

 

 

• This occurs when too much foaming is detected. It is also displayed

Sud

while foaming is removed. When the removal is finished, the normal

cycle proceeds.(This is one of the normal operations. It is an error for

 

 

preventing non-sensing faults.)

 

• If the voltage of the supplied power is instable, the washing machine

Uc

will be paused to protect its electric devices.

 

• If the correct voltage is supplied, the cycle will resume automatically.

 

 

For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung Service Centre or local Samsung dealer.

36_ troubleshooting and information codes

 

 

 

 

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2013-5-14 8:55:56