Samsung WF0714Y7E/XEN, WF8814GPA1/XEG Try The Following, Self-Test, Indication, Symptom, Action

TRY THE FOLLOWING...

When the door does The door does not open when the temperature inside your washing machine is
not open	high or when the tub is filled with water.
	•	When the internal air temperature after a wash is higher than 70 °C or the water
		temperature is more than 55 °C.
	•	Wait until the internal temperature has dropped.
		When the tub is filled with water.
		➲ Select Spin to drain the water. Then you will be able to open the door.
		For some models, you can open door when “End” is displayed or the end
		melody is played.
	✔ If you open the door by force, it may result in damage to the product or safety
		issues.

When selecting the	For the Drying capacity, 1/3 of the wash capacity is reasonable. The maximum
Dry function	drying rate is 95%.
	•	If you insert more than the maximum drying capacity specified in the user
		manual, the drying performance may decrease.
		Remove and shake out the laundry. Heat and moisture is removed and the
		laundry will be dry.
When inserting	If fabric softener is inserted above the reference line (MAX) of the
fabric softener	fabric softener compartment, fabric softener may enter directly
	into the tub.
	•	Insert fabric softener only up to the reference line (MAX) so		MAX
		that it does not overflow.
	If the rinse cap (hereafter cap) is not inserted correctly or there
	is foreign material in the cap when using concentrated fabric
	softener (liquid fabric softener of a high viscosity), fabric softener		Rinse
	or water may remain.		cap
	•	Check whether the cap is correctly inserted into the detergent
	•	compartment where the fabric softener is inserted.
		Open the detergent compartment and press the removal
		button inside. Remove and clean it.

When the wash time	The wash time may increase if an unbalance is detected with the load, the
increases	machine will automatically try to balance the load. This process may extend
	the wash program time.
	• Press the Start/Pause button and then check the laundry status. Spread the
	laundry evenly and perform the course again.

SELF-TEST

✔If any error message other than the following error messages is displayed, refer to the user manual.

Indication	Symptom	Action
	When the door is	Is the door opened?
	opened	➲ Make sure to operate your washing machine after closing the
		door.
	When no water is	Is the tap closed?
	supplied	➲ Turn on the tap.
		Is the filter net of the water supply hose connector blocked?

➲Remove and clean the filter net of the water supply hose.

When the water does	Is the drain filter blocked?
not drain	➲ Clean the drain filter.
	Is the washing machine frozen because of the cold weather?
	➲ Add hot water into the tub and let it defrost for about one hour.

When the internal	Did the washing machine pause while drying or performing an air
temperature of the	wash?
drum is high	➲ The cooling fan operates automatically. Therefore wait until the
	‘Hot’ indication disappears.
	✔ Only the Power and Start/Pause buttons operate while the ‘Hot’
	indication displays.
	✔ When the internal temperature of the drum is high, the door
	does not open. If you open the door by force, it may result in
	product damage and safety issues. Therefore wait until the
	temperature has dropped.

When water does not	Have the cold and hot water supply hoses been mixed up?
drain because the	➲ Connect the cold and hot water supply hoses correctly.
internal temperature	✔ Operate your washing machine again by pressing the Start/
does not drop below	Pause button.
55 °C even if thirty
minutes has passed
after the wash has
finished

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