Problem |
| Action | |
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| ||
| • Make sure the door is properly closed. | ||
| • Make sure all hose connections are tight. | ||
Leaks water. | • Make sure the end of the drain hose is correctly inserted and | ||
| secured to the drain system. | ||
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| ||
| • | Avoid overloading. | |
| • Use high efficiency (HE) detergent to prevent oversudsing. | ||
| • Excessive suds collect in recesses and can cause foul odours. | ||
Has odours. | • Run cleansing cycles to sanitize periodically. | ||
• Clean the door seal (diaphragm). | |||
| |||
| • Dry the washing machine interior after a cycle has finished. | ||
No bubbles are seen | • Overloading may screen bubbles. | ||
(Bubbleshot models | |||
• Severely contaminated laundry may not generate bubbles. | |||
only). | |||
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| ||
| • | The Add Door can be opened only when the indicator | |
|
| appears. However, it does not open in the following cases: | |
Can I open the Add |
| - When the boiling or drying process is running and the | |
| internal temperature becomes high. | ||
Door at any time? |
| ||
| - If you set the Child Lock for safety reasons. | ||
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| ||
|
| - When the drum wash or drum drying cycle is running that | |
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| does not involve additional laundry. | |
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| |
If a problem persists, contact a local Samsung service centre.
Information codesIf the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code | Action |
|
|
| Water is not supplied. |
| • Make sure the water taps are open. |
| • Make sure the water hoses are not clogged. |
| • Make sure the water taps are not frozen. |
4C | • Make sure the washing machine is operating with sufficient |
| water pressure. |
| • Make sure that the cold water tap and the hot water tap are |
| properly connected. |
| • Clean the mesh filter as it may be clogged. |
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Troubleshooting
English 53
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