troubleshooting and information codes

Information codes

If your washing machine malfunctions, you may see an information code on the display. If this happens, please check the table below and try the suggested solution before calling Customer Service.

CODE SYMBOL

SOLUTION

 

 

 

dE

•

Make sure the door is firmly closed.

• Make sure that laundry is not caught in the door.

 

 

• Make sure the source water tap is turned on.

 

• Check the water pressure.

4E

•

Clean the mesh filters of water hose.

 

 

When the washer displays the “4E” code, the washer do draining for 3

 

 

minutes. During this time, the Power button is inoperative.

 

• Clean the debris filter.

5E

• Make sure the drainage hose is installed correctly.

 

• Clean the water hose mesh filter.

 

• The laundry load is unbalanced. Redistribute the load. If only one item

UE

 

of clothing needs washing, such as a bathrobe or pair of jeans, the final

 

spin result might be unsatisfactory and an “UE” error message will be

 

 

 

 

shown in the display window.

cE/3E

• Call the after-sales service.

 

 

 

• This occurs when too much foaming is detected. It is also displayed

Sd/Sud

 

while foaming is removed. When the removal is finished, the normal

 

cycle proceeds.(This is one of the normal operations. It is an error for

 

 

 

 

preventing non-sensing faults.)

 

• If the voltage of the supplied power is instable, the washing machine

Uc

 

will be paused to protect its electric devices.

 

• If the correct voltage is supplied, the cycle will resume automatically.

For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung Service Centre or local Samsung dealer.

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Samsung WW90H5400EW/SV, WW85H5400EW/SV manual Information codes, Code Symbol Solution
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WW90H5400EW/SV, WW85H5400EW/SV specifications

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