Diagnosing

Diagnosing the Computer Status and Troubleshooting

Chapter 3. 89

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1 Right-click over the Start screen.

Click Support Center in the All Apps menu item.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung XE700T1C-A01US manual Diagnosing the Computer Status and Troubleshooting

Contents

User Guide Contents Chapter Getting Started Before You Start Software Usage Instructions Copyright Safety Precaution NotationsText Notations OS and Software Support About the capacity representation of the storage Performance Information and RestrictionAbout the Product Capacity Representation Standard About Memory Capacity Representation Keep the plastic bags out of the reach of children Safety PrecautionsInstallation Related There is a danger of suffocation Do not unplug the power cord by pulling the cable only Power RelatedDo not touch the main plug or power cord with wet hands There is a danger of electric shock or fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmlyUse only the AC adapter supplied with the product Battery Usage Related Use an authorized battery and AC adapter onlyThere is a danger of electric shock or choking There is a danger of an explosion or fire Usage Related There is a danger of electric shock or damage to the product Upgrade Related Never disassemble the power supply or AC adapterThis may result in harming or burning your skin Security and Movement Related Failure to do so may cause electric shock Use only a battery authorized by Samsung Electronics Do not place a heavy object over the productDispose of worn-out batteries properly Use a wall outlet or multi-plug with a grounding part Do not drop or knock the product Do not insert your fingers into the PC Card Slot Check CDs for cracks and damage prior to use Use parts authorized by Samsung Electronics only Carefully touch a part or device of the productTake care not to throw or drop a computer part or device Never disassemble or repair the product by yourself Safety Precautions Using the Power Supply in an Airplane When Using the AC Power Plug When Using the Auto Adapter When Using the Airplane Charging Coverter Proper Posture During Computer Use Proper Posture Eye Position Hand PositionKeep your arm at a right angle as shown by the figure Use Time Break Time Volume Control Headphones and SpeakersCheck your volume first to listen to music Illumination Speaker OverviewFront View Touch Screen Corresponding Right ViewPen for Models only Volume Control Left ViewButton Top View Bottom View Supplies power to the computerDock Connector Connector to the keyboard dock Optional Jack to connect the AC adapter that Rear View Provides NFC features for near fieldServices NFC Antenna Turning the computer on Adjusting the screen brightnessTurning the Computer On and Off About Windows Activation Purchased operating system Click Settings Power Shut downTurning the computer off Save all your data before clicking on Shut down Chapter Using Windows Displaying Help What is Microsoft Windows 8?Select Charm menu Settings Help Information Screen At a Glance Start Screen Top or bottom right of the screen to DesktopDisplaying Documents and Files Display the Charms Using the Charms Activating the Charms Click the Charms Settings Changing the SettingsChange PC settings Function Description Starting/Exiting an App Using AppsUsing Apps Displaying Currently Running Apps Supported screen split ratios are 37 or Running Two Apps at the Same TimeRight, you can split the screen to display multiple Apps Store App Is activated at the bottom of your screen Using the Windows StoreAdding/Removing an App to/from the Start Screen Continue after registering your Microsoft Account Configuring your Microsoft Account Windows Hot Key Function Chapter Using the computer Learning basic touch screen operations Using the Touch ScreenUsing the Touch Screen Touch Operation Function Description Screen, the corresponding capability is activated Displays the last run AppSlightly press with your finger to select an item Touching and dragging Target or more detailed information Touch OperationZooms in or out of the target Your mouse Using the S Pen for corresponding models only Taking Out the S PenPen structure and functions Settings Calibrate Replacing the pen tipScreen Calibration Using the Tablet PC Input Panel Entering CharactersPress All Apps Display the Tablet PC Input Panel Entering characters using the Touch KeyboardInput Mode Press the Touch Keyboard icon Press the Handwriting Mode icon Entering characters in Handwriting ModeTouch screen use precautions Tablet PC Input Using the card Micro SD Card Slot Optional Click the Windows Explorer To remove a memory cardTo format a memory card Format Movie Connecting an External Display DeviceConnecting to the monitor port Optional D-SUB port of the monitor or the TV Duplicate Connecting through the Micro Hdmi port OptionalAlternatively, to set up dual view Extend Connecting an External Display Device Adjusting the Volume using the Volume Adjustment Program Adjusting the VolumeAdjusting the volume with the buttons Using the Sound Recorder Using the Microphone Optional Using SoundAlive OptionalConnecting and using a Ear-set / headset Jack Set Default and click OK Controlling the Brightness Using the Keyboard LCD Brightness Control Wireless Network Optional What is an Access Point AP? Connecting to a Wireless LAN If you click the Charms menu SettingsConnections icon, a list of available APs appears Mobile broadband Wireless WAN, Optional Simultaneously sharing a website between two computers NFC Near Field Communication for corresponding models onlyAbout NFC Near Field Communication By Tap Put the NFC antenna Device Connecting a deviceRestrictions To view the connected device Status LEDs Using the Keyboard Dock OptionalPower Caps Lock Attaching the computer Installing/SeparatingConnected, the keyboard dock power indicator is turned Separating the Computer Shortcut Keys Shortcut Keys Shortcut Keys Name Function Charms Menu Activating Function TouchpadDisplaying Additional Menus of a Currently Running App Last Run Window Opening Function Scroll Function Zoom Functions Using the TPM Security Device Optional Setting Up the TPMInitializing the TPM chip Initializing the TPM chip Set TPM Status to Clear Installing the TPM program Password Click All Apps Infineon Security Platform SolutionComplete the registration according to the instructions Encrypting a file folder Using the TPM programThis dialog box only appears when the folder is encrypted Encrypt from the pop-up menu Click OK Opening an encrypted folder fileDouble-click an encrypted folder file Folder file opens When the virtual drive PSD does not appear Using the virtual drive Personal Secure Drive PSDDecrypting an encrypted folder file When the virtual drive PSD is not loaded Deleting the virtual drive Using the Multimedia App Optional Using the S Camera app Position Tap Charm menu Start Gallery Using the S Gallery appEditing a photo Select Picture preview If you select Draw Using the S Player appSelect an effect to be applied to the photo Line preview Color Tap Finish Using the S Note app S Note, OptionalCreating a note Appbar Select a format Text, diagrams, and formulasCreate a note using the Menu Insert a figure Upward Tap Save to finish creating the note Newly created note icon Select Charm menu Share Sending a note via emailPrinting a note Select Appbar More Print Menu item Samsung Software UpdateClick SW Update in the All Apps Click Agree Diagnosing the Computer Status and Troubleshooting Diagnosing Chapter Settings and Upgrade Bios Setup Shut the computer down Press the computer’s Power buttonAfter a moment, the Bios setup screen appears Bios Setup Screen Setup MenuSetup Menu Description Setting a Boot Password Setting a Supervisor Password Setting a User Password Setting Up a Boot PasswordSet the Password on boot item to Enabled Supervisor Password item, press Enter Deactivating the PasswordChanging the hard disk drive password Enter Set the Boot Device Priority Boot Option #1 item on Changing the Boot PrioritySetup Appears, press the Home button Battery Charging the BatteryThis computer is equipped with an internal battery Checking when the computer is off Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time Information Decreasing the LCD Brightness Extending the Battery Usage TimeUsing the power management program Options Shut down the computer and remove the AC adapter Using the Battery Calibration FunctionPerformed Appears, press the Home button Several times Chapter Troubleshooting Recover Back Up Help Recovering/Backing up the Computer OptionalRecovery Introduction Restores the entire Windows drive Recovering If Windows does not start Recovering after a Backup Backing up Recovering To copy the external storage disk This case, you may be charged for the relevant service Your computer is now equipped with a new hard disk Reinstall Windows again Computer Recovery Function in WindowsRecovery process Files such as your photo, video and music Reinstalling Windows Optional Reinstalling in Windows Upgrade Custom Reinstalling when Windows does not start Install Now Specifications Recovery RelatedQ1 What is a Recovery Area? Q3 What is a recovery image? Windows 8 Related Recovery program?Q5 How can I install a printer driver? Q1 I cannot find the Start button on the Desktop Click the program. Then click uninstall Settings, type size, color, and so on?How to activate Active For Intel graphics cards Display RelatedSound Related For AMD graphics cards USB keyboard / Device Related Q1 a USB device is not recognized in the Bios SetupTouch screen Related Q2 The letters on the computer screen overlap Multimedia App Related OthersExisting Windows systems Chapter Appendix Important Safety Information Safety InstructionsSetting Up your System Instruction On Safety Operation of NotePC Care During Use Laser Safety Replacement Parts and AccessoriesBattery Disposal Laser Safety Note Power Cord Requirements Connect and Disconnect the AC adapterGeneral Requirements Wireless Guidance Regulatory Compliance Statements USA and Canada Safety Requirements and Notices United States of AmericaExplosive Device Proximity Warning Safety Notices for Other Devices in the Wireless Network Unintentional Emitter per FCC PartUse On Aircraft Caution Intentional emitter per FCC Part If fitted with 2.4G band or 5G band Health and safety information Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G Brazil European UnionEuropean Union CE Marking and Compliance Notices European Directives Low band 5.15 5.35 GHz is for indoor use only Dansk ČeskyCzech Danish Polski MagyarHungarian Polish Manufacturer Information Local Restriction of 802.11b/802.11g Radio Usage Belgium Adapter InformationGeneral France Limiting exposure to radio frequency RF fields RF Exposure for corresponding 3G models onlyGeneral Statement on RF energy Level required to reach the network Declaration & Applicable standards Declaration of Conformity For corresponding 3G models onlyProduct details Representative in the EU Weee Symbol Information India OnlyApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Corporate Social Responsibility Some of the Usability features of TCO Certified TabletsTCO Certified for corresponding models only For more information, please visit Product Specifications Registered Trademarks Hdmi Glossary Hibernation Mode Firewall Partition Network AdministratorNotification Area Protocol Shared Folder Sleep ModeShare System File Index