Please check the chart below and try the solu- | call us toll free at 1.800.877.5032 or visit our | ||||
tions listed for your problem. If the problem still | website at www.sanyoctv.com. We can Help! | ||||
persists, before returning your HDTV, please |
|
|
| ||
|
|
|
|
|
|
| Problem: | Check these Conditions: |
| Try these Solutions: | Page No. |
|
|
|
|
|
|
| No picture, sound | ● Check antenna/external connections |
| ● Adjust antenna. |
|
| (Digital Picture) | ● May be station trouble, NO signal |
| ● Try a different channel. | 5 |
|
| broadcast. |
| ● Press RESET key to restart channel search | |
|
| ● MUTE function may be on. |
| (All customized settings will be cancelled.) | 7 ~ 10 |
|
| ● The Plasma DTV takes a few seconds to |
| ● Adjust Volume. |
|
|
| display an image. |
|
|
|
|
|
|
|
| |
| No Captioning | ● Check if station is broadcasting a Closed- | ● Press CAPTION key to select captioning | 14 | |
|
| Caption signal. |
| mode. | |
|
| ● Select another channel. |
|
|
|
|
|
|
|
|
|
| Cannot customize | ● Digital Caption signal is not being |
| ● Press CAPTION key to select Analog | 14 |
| Caption | broadcast. |
| captioning. | |
|
|
|
|
|
|
| Cannot display pic- | ● Check Aspect Ratio of broadcast. |
| ● Press PIX SHAPE key to change setting. | 11 |
| ture on a full screen |
|
|
| |
|
|
|
|
| |
|
|
|
|
|
|
| Poor Picture/Sound | ● Check if program is in color. |
| ● Try a different channel. |
|
| (watching Analog) | ● Check antenna/external connections. |
| ● Adjust antenna. | 11 |
|
| ● Color or Tint misadjusted. |
| ● Press RESET key to restart channel search. | |
|
| ● May be station trouble. |
| ● Adjust Volume. |
|
|
| ● Maybe MUTE function is on. |
|
|
|
| “No Signal” message | ● Check Audio/ Video connections. |
| ● Press INPUT key. |
|
| appears on screen | ● Check external equipment connections. |
| ● Switch on external equipment. | 7 ~ 10 |
|
| ● Check external equipment setting. |
| ● Turn antenna, install signal booster. | |
|
| ● Check antenna connection. |
| ● Set external equipment output connections |
|
|
|
|
| to match input connections. |
|
|
|
|
|
|
|
| Pixilation of Digital | ● Press INFO key and check signal |
| ● Turn antenna, install signal booster. | 5, 11 |
| image | strength. |
| ● Install outdoor Digital antenna. | |
| Cannot select or scan | ● Channel may be removed from memory. |
| ● Select CH. Scan Memory and manually add | 13 |
| some channels | ● Check antenna connections. |
| channels or start channel search. | |
|
| ● No digital signal being broadcast. |
| ● Set | 14 |
|
| ● |
| to clear all settings and restart channel | |
|
| ● Weak Signal. |
| search. | 11 |
|
|
|
| ● Turn antenna, install signal booster. | |
|
|
|
|
|
|
| No Cable channels | ● Cable Channel Indicator C should appear |
| ● Switch Analog Antenna Signal Selection to | 12 |
| above number 13 | next to channel number. |
| Cable. | |
|
|
| |||
| Remote Control | ● Check batteries. |
| ● Replace batteries. | 5, 11 |
| will not work TV | ● Check if TV is plugged in. |
| ● Aim remote control at front of TV. | |
|
|
|
|
| |
| Afterimages (ghosts) | ● Do not display the same image on screen | ● Use the Picture Rotation Screen Saver |
| |
| appear | for a long period of time. Afterimages or |
| function. | 15 |
|
| ghosts may appear on parts of the panel. |
| ● Use the White Screen Feature to repair the | |
|
|
|
| panel. |
|
|
|
|
|
|
|
16 Need help? Visit our Web site at www.sanyoctv.com or Call