Troubleshooting

The following troubleshooting tips may help if you experience problems.

For more help, contact customer care at ati.amd.com/support or your PC manufacturer.

General Troubleshooting

Problem	Possible solution
Computer does not	• Verify that the installation instructions were properly followed.
boot-up properly	• Check that the card is properly installed in the system and connected to
	the monitor.
	• If you have problems during start-up, restart the computer in Safe Mode.
	While starting Windows® XP, press and hold F8 until you see the
	Windows® Advanced Options Menu. Use the arrow keys to select Safe
	Mode and then press Enter.
	• Check the system configuration utility of the operating system for the
	interrupt assignments.
	• If the computer has on-board graphics capability, you may need to
	disable it on the motherboard. For more information, see the computer
	documentation.
No display	Make sure:
	• The card is seated properly in its expansion slot.
	• The monitor cable is securely fastened to the card.
	• The monitor and computer are plugged in and receiving power.
	• You selected the appropriate monitor when you installed the driver.
	• If you are installing an AGP graphics card, make sure you have the
	latest version of the AGP Motherboard / Chipset drivers.
Screen defects appear	• Check if the monitor supports the resolution, horizontal (kHz) and vertical
	(Hz) refresh rates as required by the graphics card.
	• Check the current resolution, refresh rate, and color depth settings in the
	Settings and Monitor tabs in the Display Properties dialog.
	Caution! Ensure that both video card and monitor support resolution and
	refresh rates you select. Incompatible resolution/refresh rate selection may
	result in monitor damage. Refer to the monitor documentation for
	recommended resolutions and refresh rates.

Off-center screen	• Try adjusting the brightness, sharpness, contrast, and color balance
image, odd colors or	controls of the monitor.
no picture	• Try adjusting the centering and positioning controls of the monitor to
	position the picture on the screen.
	• Set the monitor RGB inputs (and sync switches, if this option is
	available) to 75 ohms, with the sync set to external.
	• LCD monitor users: Refer to the monitor documentation for the
	appropriate cable and connector to plug into the DVI-I connector on the
	graphics card.
Operating system warns	• Remove and re-install the ATI drivers for the graphics card.
that video card isn’t	• Check the driver installation and make sure that all software is correctly
properly configured	loaded corresponding to the operating system and applications.

ML00042-R5 specifications

The Sapphire Audio ML00042-R5 is an innovative audio interface designed to provide high-quality sound for both amateur and professional musicians. Offering a seamless blend of advanced technology and user-friendly design, this product stands out in the crowded market of audio solutions.

One of the key features of the ML00042-R5 is its impressive audio fidelity. It supports high-resolution audio up to 24-bit/192kHz, ensuring that every sound captured or played back is of the utmost clarity and detail. This makes it an ideal choice for recording studios, live performances, and home setups alike.

The ML00042-R5 incorporates a robust set of input and output options, featuring multiple XLR/TRS combo inputs that support both mic and line-level signals. This flexibility allows users to connect a variety of instruments and microphones, making it suitable for diverse recording situations. Additionally, the interface is equipped with MIDI in and out, enabling seamless integration with MIDI devices such as keyboards and controllers.

Another standout characteristic of the ML00042-R5 is its built-in preamps. The high-quality preamps provide clean gain and enhance the overall sound quality by minimizing noise and distortion. Users can expect transparent audio capture, ensuring that the natural tone of their instruments shines through during recording sessions.

The Sapphire Audio ML00042-R5 utilizes advanced USB technology for connectivity, providing instant plug-and-play support across various operating systems, including Windows and macOS. This eliminates the need for complex setups, allowing users to start working on their projects instantly. The low-latency performance further enhances the user experience, making it a reliable choice for real-time recording and playback.

Equipped with a sturdy chassis and intuitive controls, the ML00042-R5 is designed for durability and ease of use. The interface features a comprehensive metering section and dedicated output controls, allowing users to monitor levels accurately while mixing and recording.

In summary, the Sapphire Audio ML00042-R5 is an exceptional audio interface that combines high-fidelity sound, versatile connectivity options, and user-friendly design. Its impressive features make it a valuable tool for musicians and audio professionals seeking to elevate their recording and performance experiences. Whether utilized in a studio or for live applications, the ML00042-R5 stands out as a top-tier choice in the world of audio interfaces.

Sapphire Audio ML00042-R5 user manual General Troubleshooting Problem Possible solution

Models: ML00042-R5