Section 6: Troubleshooting

6.4 TROUBLESHOOTING GUIDE (CONT’D) Symptom: Print position is misaligned

No.

What to check

Remedy

 

 

 

1

Are the paper and carbon ribbon

Fix the paper and carbon ribbon securely. Also,

 

set correctly?

release the print head unit, then set the paper and

 

carbon ribbon to the normal position again. Finally, latch

 

 

 

 

the print head back in place.

 

 

 

2

Is the platen roller dirty?

If the platen roller is dirty, wipe off the dirt with the

 

 

supplied cleaning set.

 

 

 

 

Is the paper/carbon ribbon you are

If the edges of the paper/carbon ribbon are deformed,

3

using deformed?

the paper cannot be fed normally. Use new paper/

 

 

carbon ribbon which are not deformed.

 

Are you using

Be sure to use genuine paper

 

genuine SATO

and carbon ribbon specifically

4

paper and

designed for the printer. Generic

carbon ribbons

supplies may cost less, but can

 

specifically

result in poor printing quality or

 

designed for the

shortened equipment life, lead-

 

printer?

ing to voiding of warranty and/or

 

 

higher operating costs in the

 

 

long run.

 

 

 

 

Is the paper sensor dirty?

If the paper sensor is dirty, wipe off the dirt with

5

 

the supplied cleaning set. See Section 4: Cleaning

 

 

and Maintenance.

 

Is the data/signal sent from the

Turn on the power switch again.

6

computer correct?

If the error message still appears, check the software

 

 

on the computer or the configuration of the

 

 

connections.

 

 

 

 

Are the pitch correction (variable

Set the pitch correction (variable potentiometer) or base

7

potentiometer) or base point

point correction (User Mode setting) again.

 

correction (User Mode setting) set-

 

 

tings correct?

 

 

 

 

Caution

Pull out the power cable before cleaning the printer.

Page 6-6

LM Basic 408e/412e Operator’s Manual

Page 81 Page 83
Page 82
Image 82
SATO 408e, 412E manual Are the paper and carbon ribbon
Page 81 Page 83

412E, 408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.
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