Section 6: Troubleshooting

6.4 TROUBLESHOOTING GUIDE

Symptom: The display remains blank when the power switch is pressed.

No.

What to check

Remedy

 

 

 

1

Has the power cable been inserted

Insert the power cable securely into the outlet.

 

into the power outlet securely?

 

 

 

 

2

Is the power cable damaged?

Inspect the power cable for signs of damage.

 

 

If possible, try using another printer power cable.

 

 

Purchase a new power cable specifically

 

 

designed for this printer, from the sales outlet or

 

 

dealer where you bought the printer from. Never use

 

 

any other power cable but the power cable specifically

 

 

designed for this printer.

 

 

 

3

Is electricity coming to the power outlet

Connect another electrical appliance to the power outlet

 

feeding the printer?

to check for power. If there is a problem with the main

 

 

power, check if electricity is coming to the building. Also

 

 

check if power failure has occurred.

 

 

 

4

Has the power fuse of the building

Replace the power fuse and reset the circuit breaker.

 

blown, or has the circuit breaker been

 

 

tripped?

 

 

 

 

Caution

Do not operate the power switch or handle the power cable with a wet hand. You may suffer electric shocks as a result.

Symptom: Paper is fed but not printed

No.

What to check

Remedy

 

 

 

1

Is the printer head dirty, or is there any

If the print head is dirty, wipe off the

 

label stuck to the print head?

dirt with the supplied cleaning set. If

 

 

a label is stuck to the print head, take

 

 

it away. * Do not use metallic object

 

 

to remove it (the print head may be

 

 

damaged). If glue of the label is stuck

 

 

to the print head, wipe it off with the

 

 

supplied cleaning set.

 

 

 

2

Are you using genuine SATO paper

Be sure to use genuine paper and carbon ribbon

 

and carbon ribbons for the LM Basic?

specifically designed for the printer.

 

 

 

3

Is the paper sensor dirty?

If the paper sensor is dirty, wipe off the dirt with

 

 

the supplied cleaning set. See Section 4: Cleaning

 

 

and Maintenance.

 

 

 

4

Is the carbon ribbon wound correctly?

If the knob of the ribbon-winding unit is not set to

 

 

its original position, remove the carbon ribbon

 

 

already wound, and return the knob to its original

 

 

position.

 

 

 

5

Is the data/signal sent from the

Turn on the power switch again.

 

computer correct?

If the message still appears, check the software

 

 

on the computer or the configuration for

 

 

connections.

 

 

 

Caution

Disconnect the power cable before cleaning the printer.

Page 6-4

LM Basic 408e/412e Operator’s Manual

Page 79 Page 81
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SATO 408e, 412E manual Troubleshooting Guide, Symptom Paper is fed but not printed
Page 79 Page 81

412E, 408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.
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