Section 6: Troubleshooting

6.3 UNDERSTANDING THE LCD ERROR MESSAGES

When an error occurs, or when the printer needs to alert the user of something important, the message on the LCD screen will contain the necessary information. Additionally, the Status LED may light up or blink in combination with the LCD message. There is no built-in buzzer in the LM 408e/412e to provide audible warnings On error, turn the printer OFF and ON again to verify the error..

Status

Message on

Error

Cause

Solution

LED

LCD

 

 

 

 

 

 

 

 

On

MACHINE ERROR

Machine Error

Defective main board

Contact qualified Ser-

 

 

 

 

vice Technician

 

 

 

 

 

On

EEPROM ERROR

EEPROM Read/

EEPROM is faulty,

Contact qualified Ser-

 

 

Write operation

improperly installed

vice Technician

 

 

failure

 

 

 

 

 

 

 

On

PARITY ERROR

RS232 Parity

Problem with cable or

• Correct the interface

 

 

Error

interface configuration

settings

 

 

 

 

• Adjust the I/F cable

 

 

 

 

 

On

OVERRUN ERROR

RS232 Overrun

Problem with cable or

• Correct the interface

 

 

Error

interface configuration

settings

 

 

 

 

• Adjust the I/F cable

 

 

 

 

 

On

FRAMING ERROR

RS232 Framing

Problem with cable or

Correct the interface

 

 

Error

interface configuration

settings or adjust the

 

 

 

 

cable

 

 

 

 

 

On

BUFFER OVER

Buffer Overflow

Buffer capacity

Correct the host pro-

 

 

 

exceeded, or wrong

gram and interface pro-

 

 

 

interface configuration

tocol

 

 

 

 

 

Blinks

HEAD OPEN

Head Open

Head Lock Lever not

Latch the print head

 

 

 

latched, or micro-switch

with Head Lock Lever

 

 

 

faulty

 

 

 

 

 

 

Blinks

PAPER END

Label End

Paper end or improper

Latch and unlatch the

 

 

 

installation. Print head

Head Lock Lever to

 

 

 

open or micro switch

secure print head

 

 

 

faulty

 

 

 

 

 

 

Blinks

RIBBON END

Ribbon End

Ribbon end or improper

• Correct the ribbon

 

 

 

installation. Sensors

loading.

 

 

 

need adjustment

• Clean and adjust the

 

 

 

 

sensors.

 

 

 

 

 

On

SENSOR ERROR

Sensor

Wrong sensor selected.

• Choose correct sen-

 

 

 

Or misaligned sensor.

sor and adjust posi-

 

 

 

Paper meandering

tion.

 

 

 

 

• Clean ribbon path

 

 

 

 

 

On

HEAD ERROR

Head

Replace print head

Faulty print head

 

 

 

 

 

Off

HEAD MISMATCH

Head

Incompatible or faulty

Reinstall compatible

 

 

 

print head

print head

 

 

 

 

 

On

DOWNLOAD

 

• Error in memory R/W

• Check program.

(off for I/F

ERROR

 

or download

• Adjust interface board

card error)

I/F NOT SUPPORT

Data

• Or interface/cable

and cable.

 

DATA ERROR

error.

• Check onboard mem-

 

 

 

WRITE ERROR

 

• Faulty memory area or

ory.

 

 

incorrect program

 

 

XXXXX ERROR

 

 

 

 

parameters.

 

 

 

 

 

 

 

 

 

 

LM Basic 408e/412e Operator’s Manual

Page 6-3

Page 78 Page 80
Page 79
Image 79
SATO 412E, 408e manual Understanding the LCD Error Messages, Status Message on Error Cause Solution
Page 78 Page 80

412E, 408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.
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