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SBC comm PCNT02 manual Appendix A, Having Trouble?, I can’t open my computer case. What do I do?

Models: PCNT02

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APPENDIX A

APPENDIX A

Having Trouble?

If the suggestions below don’t resolve your problem, technical support is available from your Internet Service Provider. Please refer to the Internet Service Provider's information on how to contact them for technical assistance.

I can’t open my computer case. What do I do?

•Consult your computer manufacturer’s Owner’s Manual.

•Call your computer manufacturer’s Support Line.

I can’t connect. What do I do?

•Make sure there is no filter on the phone jack/cord connected to your DSL modem

•Check your Ethernet cable connection. Is it secure?

•Verify that you are installing your DSL equipment AFTER the “Service Completion Date” given to you when you ordered your DSL Internet Service.

Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT	Page 24
©2001 SBC Advanced Solutions, Inc. All rights reserved

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SBC comm PCNT02 Appendix A, Having Trouble?, I can’t open my computer case. What do I do?, I can’t connect. What do I do?

Contents

2001 SBC Advanced Solutions, Inc. All rights reserved DSL Equipment Installation Guide Alcatel Speed Touch PCWindows NT READ ME FIRSTFollow Steps 1 through 7 to complete the DSL Equipment Installation Table of ContentsThis Installation Guide is for Windows NT users only Step 1 Verify Your System Requirements and DocumentsA This Installation Guide and the SBC Express CD Step 2 Verify the Contents of Your DSL Equipment Kit2001 SBC Advanced Solutions, Inc. All rights reserved B 1 Alcatel Speed Touch PC Internal Modem1 Locate the phone jack where you want to connect your DSL Step 3 Install a Telephone Filter on Every Telephone Line2 Insert the 2-way adapter in the phone jack 3 Connect a filter to one side of the 2-way adapterother phone device at this location, connect it to the filter 4 If you have a phone, fax machine, analog modem or2001 SBC Advanced Solutions, Inc. All rights reserved To the DSL modemAnswering machines Caller ID boxes Other phonesWall mount phones Remember! Don’t install a filter on the data cable that you are3-3 Other filters you may encounter in your DSL Equipment Kit 2001 SBC Advanced Solutions, Inc. All rights reservedPage Step 4 Select Modem and Minimum Requirements Check 4-3 SBC Express displays the Welcome screen. Click Next to proceed 2001 SBC Advanced Solutions, Inc. All rights reservedPage 4-5 SBC Express now prompts you for your first and last name. Please type your first and last name and then click Next to proceed. Do not enter Technician Name 4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum requirements for DSL service You should be at the following screen in the SBC Express Software Step 5 Installing the Alcatel Speed Touch PCPCI Slot Remove PCI slot cover 5-11 Turn on your computer Installing the Alcatel Speed Touch PC Software5-13 Click on the Adapters tab 5-14 Click on the Add button 2001 SBC Advanced Solutions, Inc. All rights reserved5-15 Click on the Have Disk button Page5-17 Windows NT will presents the following select OEM option screen, select ITeX ADSL PCI NIC and click OK. Note The IteX ADSL PCI NIC is the Alcatel Speed Touch PC adapter. This is the formal adapter name used for NT 5-19 You will be prompted to bind a TCIP/IP address to the Adapter. Select the ITeX ADSL PCI NIC in the drop down box in the Microsoft TCP/IP Properties window shown below. Next, click “Specify an IP address.” Fill in the IP address with the dummy IP of 5-21 SBC Express will re-run the Minimum Requirements test and detect the newly installed Alcatel Speed Touch PC adapter and complete, stopping at the following screen. If problems are detected follow the instructions on the screen or look at the troubleshooting section of this manual for further information. Follow the instructions in Step 6 beginning on the next page before continuing Step 6 Finish Configuring Your System 6-4 Click Next to proceed to performance changes Page 2001 SBC Advanced Solutions, Inc. All rights reservedPage Appendices 2001 SBC Advanced Solutions, Inc. All rights reservedPage Having Trouble? APPENDIX AI can’t open my computer case. What do I do? I can’t connect. What do I do?Uninstall/reinstall the Alcatel Speed Touch PC Adapter APPENDIX B2001 SBC Advanced Solutions, Inc. All rights reserved APPENDIX CAdding TCP\IP to Windows NT Page2001 SBC Advanced Solutions, Inc. All rights reserved 5. Select “No” when NT asks ‘Do you wish to use DHCP?’3. Select the ‘TCP/IP Protocol’ and click ‘OK.’ Page6. After clicking “No”, TCP/IP should appear under the protocols tab 2001 SBC Advanced Solutions, Inc. All rights reservedPage 2001 SBC Advanced Solutions, Inc. All rights reserved APPENDIX DProblem SolutionPage 2001 SBC Advanced Solutions, Inc. All rights reservedDiagnostic Icon APPENDIX E