20
Troubleshooting

Frequently Asked Questions

Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data
service may be made available with or without
subscribing to cable TV service. Contact your
local cable service provider for complete
information on cable services, including
high-speed Internet access.
Q. How do I arrange for installation?
A. Professional installation from your cable
service provider may be provided. A professional
installation ensures proper cable connection to
the modem and to your PC, and ensures proper
configuration of all hardware and software
settings.
Q. How does the WebSTAR Cable Modem
connect to my computer?
A. The cable modem connects to the USB port or
the 10/100BaseT Ethernet port on your PC. If
your PC is not equipped with an Ethernet
interface, an Ethernet card is available from your
local PC or office supply retailer, or from your
cable service provider.
Q. Once my cable modem is connected, how do I
access the Internet?
A. Your local cable service provider becomes your
Internet Service Provider (ISP), offering a wide
range of services including e-mail, chat, news, and
information services.
Q. Can I watch TV and surf the Internet at the
same time?
A. Absolutely! If you subscribe to cable television
service, you can watch TV and use your cable
modem at the same time by connecting your TV
and your cable modem to the cable network using
an optional cable signal splitter.
Q. Can I run more than one device on the
modem?
A. Yes! You can operate two PCs simulataneously
using an Ethernet connection to one PC, and a USB
connection to the other. Your WebSTAR cable
modem will support up to 16 devices using an
Ethernet hub, which you can purchase at your
local PC or office supply retailer. Contact your
cable service provider for further assistance.