Returning Products, Continued
4.Telephone SciCare Broadband Services to request an RMA number. Are you located within the United States?
If yes, call
If no, call
5.Provide the following information to the customer service representative:
Product model number and/or part number
Number of products to return
Symptom(s) you are experiencing with the product
Your company name, contact, telephone number, fax number, and repair disposition authority
Any service contract details
Purchase order number, if available
Result: The representative issues the RMA number.
Notes: If you cannot provide a purchase order number:
A proforma invoice listing all costs incurred will be sent to you at the completion of product repair.
SciCare must receive a purchase order number within 15 days after you receive the proforma invoice.
Products can accrue costs through intentional damage or misuse, or if no problem is found. If your company requires a purchase order number to make payment for repairs, products incurring costs will not be dispatched to you without a valid purchase order number.
6.Proceed to Packing and Shipping the Product.
Continued on next page
6984278 Rev A | Customer Information |
