Data Recovery Services | Seagate ST3300820ACE, ST3250820ACE guide

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss prevention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center	Toll-free	Direct dial	FAX
Americas	1-877-271-32851	+1-405-324-47301	+1-405-324-4704

Technical Support

Call center	Toll-free	Direct dial	FAX
Americas	1-800-SEAGATE2	+1-405-324-47002	+1-405-324-3339

Customer Service Operations

Warranty Service

Call center	Toll-free	Direct dial	FAX / E-mail
USA, Canada, Mexico and	1-800-468-34723	—	+1-956-664-4725
Latin America
Brazil	—	+55-11-4191-4761	+55-11-4191-5084
Jabil Industrial Do Brasil	—	+55-11-4191-4761	+55-11-4191-5084
LTDA4			SeagateRMA.br@jabil.com

Data Recovery Services

Call center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

1Hours of operation are 8:00 A.M. to 7:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

36	DB35.3 Series PATA Product Manual, Rev. C

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Seagate ST3300820ACE, ST3250820ACE, ST3320820ACE, ST3750840ACE manual Data Recovery Services Authorized Service Centers

Contents

DB35.3 Series Pata Page DB35.3 Series Pata Page Contents DB35.3 Series Pata Product Manual, Rev. C List of Figures DB35.3 Series Pata Product Manual, Rev. C Introduction DB35.3 Series Pata Product Manual, Rev. C Drive specifications Specification summary table Drive specification ST3750840ACE ST3500830ACE ST3400820ACE DB35.3 Series Pata Product Manual, Rev. C Drive specification ST3320820ACE ST3300820ACE ST3250820ACE DB35.3 Series Pata Product Manual, Rev. C Default logical geometry LBA modeFormatted capacity Cylinders Read/write heads Sectors per track 16,383 Physical characteristics Drive specificationRecording and interface technology 750GB 500GB 400GB 320GB 300GB 250GB Start/stop times Power specificationsSeek time Standby mode DC power requirements Typical current profile Conducted noise Power-management modes Active modeIdle mode Sleep mode Environmental specifications Shock Operating shockNonoperating shock Disc models 4 Disc models Idle CE seek profile AcousticsFluid Dynamic Bearing FDB motor acoustics Safety certification Electromagnetic immunityReliability Agency certification Electromagnetic compatibility Korean RRLAustralian C-Tick N176 FCC verification European Union Restriction of Hazardous Substances RoHS Environmental protectionCorrosive environment DB35.3 Series Pata Product Manual, Rev. C Configuring and mounting the drive Handling and static discharge precautions Breather filter hole precautions Breather filter hole location Jumper settings Master/slave configurationDrive as master with a non-ATA-compatible slave Cable-select option Drive mounting Ultra ATA/100 cable Mounting dimensions-top, side and end view DB35.3 Series Pata Product Manual, Rev. C ATA interface signals and connector pins Pins and supported ATA signals Supported ATA commands Command name Command code in hex F4H Identify Device command Word Description Value Xx07H Description if bit is set to Bit Word Bit Word Set Features command 0CH 4 S.M.A.R.T. commands Code in features Register A.R.T. command Warranty Service Internet MySeagate Spp.seagate.comPresales Support Technical Support Data Recovery Services Authorized Service Centers Data Recovery Services Toll-free support numbers FAX services-All Europe toll callCall center Presales and Technical Support Warranty Service Asia/Pacific support services Index Page Page DB35.3 Series Pata Product Manual, Rev. C Page Seagate Technology LLC