Warranty Service | Seagate ST373453LC guide

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

76	Cheetah 15K.5 FC Product Manual, Rev. F

Image 84

Seagate ST373453LC manual Warranty Service, Data Recovery Services Authorized Service Centers

Contents

Cheetah 15K.5 FC ST3300655FC ST3146855FC ST373455FCPage Contents Defect and error management InstallationInterface requirements Seagate Technology support services Cheetah 15K.5 FC Product Manual, Rev. F List of Figures Page Scope Cheetah 15K.5 FC Product Manual, Rev. F Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibility European Union Restriction of Hazardous Substances RoHS Reference documents Ncits TR-20 Cheetah 15K.5 FC Product Manual, Rev. F General description Standard features Media description Performance ReliabilityFormatted capacities Programmable drive capacity Factory-installed accessories Factory-installed optionsUser-installed accessories Performance characteristics Internal drive characteristicsSeek performance characteristics Access time Format command execution time minutes General performance characteristicsStart/stop time Prefetch/multi-segmented cache control Cache operation Caching write data Prefetch operation Reliability specifications Error ratesRecoverable Errors Unrecoverable Errors Reliability and service Seek errorsInterface errors Preventive maintenance 4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Milliseconds Reporting control Determining ratePredictive failures Thermal monitor State of the drive prior to testing Parameter Code DescriptionDrive Self Test DST DST failure definition Invoking DST Short and extended testsShort test Function Code 001b Extended test Function Code 010b Product warranty AbortShipping Product repair and return information Cheetah 15K.5 FC Product Manual, Rev. F Physical/electrical specifications AC power requirementsDC power requirements DC power requirements for ST3300655FC model Gbit Amps DC power requirements for ST3146855FC model Gbit Amps DC power requirements for ST373455FC model Gbit Amps General DC power requirement notes Power sequencingConducted noise immunity Current profiles Typical ST3300655FC drive, 4 Gbit, +12V current profile Typical ST3146855FC drive, 4 Gbit, +12V current profile Typical ST373455FC drive, 4 Gbit, +12V current profile Power dissipation ST3300655FC ST3146855FC CURRENT/POWER vs Throughput FC 4GB ST3146855FC Temperature ST373455FC CURRENT/POWER vs Throughput FC 4GBEnvironmental limits ST373455FC Relative humidity Effective altitude sea levelShock and vibration Shock Package size Packaged/product weight Drop height Recommended mounting Air cleanliness VibrationAcoustics Corrosive environment RoHS compliance statement Mechanical specifications Mounting configuration dimensions Cheetah 15K.5 FC Product Manual, Rev. F Defect and error management Drive internal defects/errorsDrive error recovery procedures Page FC-AL system errors Background Media Scan Media Pre-Scan Deferred Auto-ReallocationIdle Read After Write Installation Drive ID/option selectionDrive orientation Cooling Drive mounting Air flow Grounding Cheetah 15K.5 FC Product Manual, Rev. F FC-AL features Fibre Channel link service framesLink services supported Type of frame Interface requirements Fibre Channel task management functions Fibre Channel task management responsesFC Scsi FCP response codes Function name Response code Fibre Channel port login NPort login Plogi payload Bytes Fibre Channel port login accept Fibre Channel Process LoginNPort Login Accept ACC payload Bytes Process Login Plri payload Fibre Channel Process Login Accept Fibre Channel fabric loginProcess Login Accept ACC payload Bytes Fabric Login Flogi payload Bytes Fibre Channel fabric accept login Fabric Login Accept ACC payload Bytes Dual port support Fibre Channel Arbitrated Loop optionsFC-AL options supported Option Supported Scsi commands supported Supported commands Command code Command name Verify error recovery page 07h Cheetah 15K.5 FC Product Manual, Rev. F Temperature page 0Dh Mode Sense data Inquiry dataCheetah 15K.5 FC inquiry data Bytes Data hex Page Mmode Sense 10 Byte Header Data Mode Sense 10 Byte Header Data 00 ae 00 10 00 00 00 08 08 8b b9 98 00 00 02 Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous status Physical characteristics FC-AL physical interfacePhysical description Connector requirements Electrical descriptionPin descriptions FC-SCA pin descriptions Pin Signal name Signal type Pin Signal name Signal typeFC-AL transmitters and receivers Power Fault LED Out Enable port bypass signals Active LED OutMotor start controls Parallel Enclosure Services Interface ESI 11 SEL6 through SEL0 ID lines Setting Arbitrated loop physical address Alpa valuesHex Dec Signal characteristics TTL input characteristicsDevice control codes LED driver signals FC Differential outputFC Differential input Receive eye diagram Eye diagram data values Link rate GHz Cheetah 15K.5 FC Product Manual, Rev. F Seagate Technology support services InternetPresales Support Technical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index Numerics FAN Flogi Plogi Page See also cooling