Seagate Technology support services, Internet | Seagate ST373453LC

10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Cheetah 15K.5 FC Product Manual, Rev. F

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Seagate ST373453LC manual Seagate Technology support services, Internet, Presales Support, Technical Support

Contents

ST3300655FC ST3146855FC ST373455FC Cheetah 15K.5 FCPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support services Cheetah 15K.5 FC Product Manual, Rev. F List of Figures Page Scope Cheetah 15K.5 FC Product Manual, Rev. F Electromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibility European Union Restriction of Hazardous Substances RoHS Ncits TR-20 Reference documents Cheetah 15K.5 FC Product Manual, Rev. F General description Media description Standard features Programmable drive capacity PerformanceReliability Formatted capacities User-installed accessories Factory-installed accessoriesFactory-installed options Access time Performance characteristicsInternal drive characteristics Seek performance characteristics Prefetch/multi-segmented cache control Format command execution time minutesGeneral performance characteristics Start/stop time Caching write data Cache operation Prefetch operation Unrecoverable Errors Reliability specificationsError rates Recoverable Errors Preventive maintenance Reliability and serviceSeek errors Interface errors Milliseconds 4 S.M.A.R.TControlling S.M.A.R.T Performance impact Thermal monitor Reporting controlDetermining rate Predictive failures DST failure definition State of the drive prior to testingParameter Code Description Drive Self Test DST Extended test Function Code 010b Invoking DSTShort and extended tests Short test Function Code 001b Product repair and return information Product warrantyAbort Shipping Cheetah 15K.5 FC Product Manual, Rev. F DC power requirements for ST3300655FC model Gbit Amps Physical/electrical specificationsAC power requirements DC power requirements DC power requirements for ST373455FC model Gbit Amps DC power requirements for ST3146855FC model Gbit Amps Current profiles General DC power requirement notesPower sequencing Conducted noise immunity Typical ST3300655FC drive, 4 Gbit, +12V current profile Typical ST3146855FC drive, 4 Gbit, +12V current profile Typical ST373455FC drive, 4 Gbit, +12V current profile ST3300655FC Power dissipation ST3146855FC ST3146855FC CURRENT/POWER vs Throughput FC 4GB ST373455FC TemperatureST373455FC CURRENT/POWER vs Throughput FC 4GB Environmental limits Shock Relative humidityEffective altitude sea level Shock and vibration Package size Packaged/product weight Drop height Recommended mounting Corrosive environment Air cleanlinessVibration Acoustics RoHS compliance statement Mounting configuration dimensions Mechanical specifications Cheetah 15K.5 FC Product Manual, Rev. F Drive error recovery procedures Defect and error managementDrive internal defects/errors Page Background Media Scan FC-AL system errors Idle Read After Write Media Pre-ScanDeferred Auto-Reallocation Cooling InstallationDrive ID/option selection Drive orientation Air flow Drive mounting Grounding Cheetah 15K.5 FC Product Manual, Rev. F Interface requirements FC-AL featuresFibre Channel link service frames Link services supported Type of frame FC Scsi FCP response codes Function name Response code Fibre Channel task management functionsFibre Channel task management responses NPort login Plogi payload Bytes Fibre Channel port login Process Login Plri payload Fibre Channel port login acceptFibre Channel Process Login NPort Login Accept ACC payload Bytes Fabric Login Flogi payload Bytes Fibre Channel Process Login AcceptFibre Channel fabric login Process Login Accept ACC payload Bytes Fabric Login Accept ACC payload Bytes Fibre Channel fabric accept login Option Supported Dual port supportFibre Channel Arbitrated Loop options FC-AL options supported Supported commands Command code Command name Scsi commands supported Verify error recovery page 07h Cheetah 15K.5 FC Product Manual, Rev. F Temperature page 0Dh Cheetah 15K.5 FC inquiry data Bytes Data hex Mode Sense dataInquiry data Page Mmode Sense 10 Byte Header Data Mode Sense 10 Byte Header Data 00 ae 00 10 00 00 00 08 08 8b b9 98 00 00 02 Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or condition Physical description Physical characteristicsFC-AL physical interface Pin descriptions Connector requirementsElectrical description FC-AL transmitters and receivers FC-SCA pin descriptions Pin Signal name Signal typePin Signal name Signal type Fault LED Out Power Motor start controls Enable port bypass signalsActive LED Out 11 SEL6 through SEL0 ID lines Parallel Enclosure Services Interface ESI Hex Dec SettingArbitrated loop physical address Alpa values Device control codes Signal characteristicsTTL input characteristics FC Differential input LED driver signalsFC Differential output Receive eye diagram Eye diagram data values Link rate GHz Cheetah 15K.5 FC Product Manual, Rev. F Technical Support Seagate Technology support servicesInternet Presales Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Numerics Index FAN Flogi Plogi Page See also cooling